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2.50/5
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0.00/5
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0.00/5
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0.00/5
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0.00/5

Verified
5/5

2018-09-08

Always Helpful

"The range hood I purchased from ProLine has been nothing but wonderful. It is sleek and impressive with a very strong draw. I love the glass frame around it and it sits nicely around my kitchen island. Thanks for the really great response to my request for lighting replacement. I really appreciate your help."

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Verified
5/5

2020-04-09

Customer Service was excellent

"Let me just mention I do not typically write reviews. However, this was extraordinary. I contacted Brittney online at Proline customer service and she was extremely helpful and immediately tracked my hood unit down by way of some pictures I sent in to her. From there she further assisted getting me the replacement parts I needed to fix a minor operating glitch. Not only was I pleasantly surprised but very much reassured that after 6yrs this company still stands behind their product.
It comes with pleasure to recommend Proline to everyone.




"

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Verified
4/5

2020-04-09

Range Hood PLJW

"Our range hood from Proline has given us good service for nearly four years now. We needed to replace the LED lights and customer service was prompt to take care of us. We are thankful to have found such a handsome, well designed hood at such a fair price point. I highly recommend!"

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Verified
5/5

2020-04-07

GeneC

"The response was amazing and very helpful. I had very little info on my hood, but with just a photo they were able to find the correct light parts needed to restore full function to the hood."

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Verified
5/5

2020-04-02

Beautiful Product Backed by Great Customer Support

"Our range hood has been fully operational for over 4 years now; we recently experienced a slight issue with the display and customer service has been impeccable with helping us to get it resolved. I regularly puchase replacement charcoal filters for my unit from ProLine because I know I can always rely on finding exactly what I need for my unit and it is delivered quickly."

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Verified
5/5

2020-04-02

ProLine Customer Service Second to none!

"I was very impressed with the ProLine product line, especially after looking for a quality product within a reasonable budget. Ordering was very easy and the staff was exceptionally helpful and timely. The Installation was fairly easy and we love our new hood. Our only after-purchase support issue has been replacing a light and again, ProLines customer service is second to none. Great job, Proline."

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Verified
5/5

2020-04-01

problem with rangehood

"Customer service response to my problems that I experience , she able to identified the problem and quickly sent out parts. Their help are greatly appreciated."

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Verified
5/5

2020-03-31

Proline 54" Stainless Steel hood Vent

"We have had our Proline hood for our outdoor kitchen for 5 years now and it has held up well. It is a must if you have a covered porch. The customer service and support is very good and exactly what I expect with a quality product. "

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Verified
5/5

2020-03-31

Olga 520.30

"Excellent customer service. Went above and beyond to get parts sent out. Explained repair process to make the repair easier "


Verified
5/5

2020-03-31

Stylish hood that performs great!

"We have had the Proline hood (PLJW 101.36) for three years now and it has been great.The powerful fan allows us to use the deep-frying in the house without any greasy smell. Proline support has been great. They gave helpful information that allowed me to self-install the range hood and were helpful in resolving a minor issue with 1 of the LED lights starting to fail. I highly recommend the Proline range hood. "

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Verified
5/5

2020-03-30

Great Island Hood for outdoor kitchen

"Installed hood outdoors a little over a year ago and has held up very well, even in some windy conditions. Very reasonably priced, easy installation and excellent customer support from Proline."

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Verified
5/5

2020-03-26

Awesome range hood, 60”, 1800 cfm.

"We have this good since 2015. Is being used outside on top of 90000 btu Urban Islands grill. Besides being a little bit “noisy” at max levels, it handles very well any smoke coming out from the grill. The professionalism of the customer service is a great bonus."

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Verified
5/5

2020-03-25

Awesome Customer Care

"I have a very good experience dealing with Proline support.
They do standby the product and enduring commitment
"

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Verified
5/5

2020-03-23

Great Customer Support

"We've had our hood for over 5 years now and I am impressed at how ProLine has maintained a high level of customer service/support. We have had a couple issues with the hood over the years, but Proline has always been very responsive and rectified the issue at no cost to us."

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Verified
5/5

2020-03-20

Great service!

"We have loved our Proline range hood. We’ve not had any issues for the 5 years we have owned it. We recently had a minor issue and customer service went above and beyond to help us and resolve our problem. We definitely would recommend Proline!!"

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