"Brittany was outstanding. Throughout the process she was engaged, professional, friendly, and helpful. The unit we had delivered had a scratch where the protective film had been sliced. And while this is always disappointing, things happen - and Customer Success is all about how companies (and people) step up to respond in these cases.

In this case, Britany (and therefore Proline) gets an A+. She engaged to help me, explain my options, and then worked with me to make sure I got a replacement unit asap so there was minimal impact on my installations schedule. She took what could have been a bad experience - and flipped it into something that was great.

I know the hood will be great and I will be a big Proline fan. This will be part due to the product and part to Brittany and the service. Well done. "

"Very impressed by how attentive they were. Love the range hood but needed a new light. Thank!!"

"Have had this range hood now for three years and it is doing a great job. Have been impressed with the customer service to this point. "

"We love our Prolinehood for multiple reasons. The efficiency of air flow with 6 speeds and the quietness. It’s amazing that anything we cook we can smell it outside instead of inside the house. It’s so important for the health of your house to have a good exhaust fan. It’s one of the key features in our kitchen and our whole house. It really is money well spent. We love our Proline exhaust hood and I recommend them to anyone building or remodeling a kitchen. Thank you. "

"I installed an outdoor kitchen around 5 years ago. I bought a Proline Hood to go with my grill and burners. I had an issue with the fan/light switch. When I called Proline, they responded to my problem immediately with out question and rectified the problem. I wasn't sure what to expect when I called, but to my surprise it was a pleasant experience. I would buy again from this company based on the customer service I got. Five Stars."

"I am a contractor and have had many online purchase interactions. They range from really bad to very good.
ProLine exceeded my expectations. Being so competative on pricing I was prepared for an average product and average service. Boy was I wrong. From the placing of the order to delivery every thing was excellent. Fed-X delivered on time and no damage. Prolines packing was as good as it gets. I had an issue with the fan speed controller . I called customer service, and the replacement part was delivered 3 days later without any problems. I definitely recommend purchasing these products. Hopefully they maintain this quality of service and products."

"I enjoy my proline range hood that's why I'm trying to replace my lights. Thank you"

"I purchased my ProLine hood in 2014 for my outdoor kitchen. It worked very well until recently when the front panel went dead. I contacted their customer service and they will be sending out replacement parts with no charge. Thank you."

"The ProLine Range Hood is excellent and the support team has been very helpful. The ProLine Range Hood team has provided excellent instructions, both written and video to help replace the light in the hood. They are there to help with instructions over the telephone as well. "

"I bought a proline pro S island approximately 5 years ago and it has been a excellent addition to our home we always get compliments from guests. We had a few roof leaks during hurricane Micheal and the touchpad went out (not prolines fought) I contacted them and let them know I need to buy a replacement and they insisted on not charging and sent me a new touch pad within a few days.
So not only do they make a great product they have great customer service
It’s a win win"

"It was installed in Jan/Feb 2017 by "Bush Home Services", Homossassa, Florida. It has been great until the fan/light switch went bad late last year. I need a new switch because I cannot use my outdoor Gas Grill unless the fan is running. Hopefully ProLine will take care of this for me."

"Ordered a hood for my new home under construction. While they were holding it for me until we were ready, we realized we needed to change from an island version to wall model. They changed it without question and even refunded the difference. If the Proline hood Is half as good as the Proline staff, it’s going to be awesome. "

"Let me prefix this review with my back ground, I am a 40 year restaurateur and have build many commercial kitchens. When researching a range hood for my home I had a few prerequisites. 1st was quality of the manufacturing including blower motors, switches, and lights, 2nd was the cfm volume and 3rd was style. After doing some extensive research for a home range hood, I came across the www.prolinerangehoods.com website. Proline hit the mark on all 3 of those. Ordering my range hood was also a breeze on the website. I am not one to waste my time running around to the big box stores only to find that they always fall short on my expectations!
I highly recommend this company! I am confident I will be using them again in the future when I do my second home.
Great job ProlIne!! "

"This hood is so elegant looking and goes well with all our appliances in the kitchen. We have it installed for three years with zero issues. This is the first hood in my house which doesn’t let the cooking smell go all over the house. Very happy with Proline hood. "

"I needed a touch panel replacement for our proline hood. The representative was very helpful at identifying the part that was needed and provided me with an order confirmation right away! Thank you!"