"WE'VE HAD OUR PROLINE RANGE HOOD FOR A FEW YEARS NOW AND ONE OF OUR LIGHTBULBS STARTED TO FLICKER. I EMAILED THE CUSTOMER SERVICE DESK WITH MY MODEL # AND THEY WERE EXTREMELY SPEEDY IN GETTING ME THE BULBS AND SOCKETS NEEDED TO REPAIR MY HOOD. MY KITCHEN RENOVATION TURNED OUT BEAUTIFULLY AND THE EXHAUST FROM THIS HOOD **** OUT ALL ODORS WHEN WE COOK. THE SLEEK DESIGN AND EFFICIENCY COMPLIMENTS OUR KITCHEN VERY WELL. THANKS PROLINE RANGE HOODS. I'M A CUSTOMER FOR LIFE!"
"Customer service was prompt in responding and processing warranty. Replacement parts worked perfectly."
"
"Our 5-year-old double oven came with its own built-in exhaust fan that when it was time to replace it, we eventually settled with a single oven model necessitating the installation of an exhaust fan.
Googling to broaden our search for a replacement was quite helpful as it allowed us to make comparisons between several manufacturers which eventually led us to Proline Range Hoods noting the functionality of its design and quality construction, which in addition to the price, made it easy for us to decide on it. That was several years ago.
Last week one of the light bulbs went out and after contacting Proline to ask for a replacement bulb learned that our range model, unfortunately, has been "retired", consequently, they no longer carry that particular bulb but not to worry, they will look for one and get back to me and a couple of days later and true to their promise, I received an email with a message that a bulb was on the way and there is no charge! Imagine that!
Ms. Harmoni Rosemore, the lady I had the good fortune to interact with did all the work with a smile even (well I can almost see it even though she was on the phone and email) which speaks volumes about their company and the people who run it I thought, and why I think they are the best!
Any company that cares for their customer regardless of the "when" deserves all the praise one can heap on them and most especially to its staff!
And of course Many Thank You to Harmoni and Hurray to Proline!
Oni Sioson
East Haven, CT.
"
"We’ve had this range hood for 4 years now and it works wonders. Would Recommend to anybody"
"I added an outdoor kitchen to our home in SW Florida several years ago and a range hood was a must. The Proline 36” Outdoor I selected has worked flawlessly. I literally use my grill and hood at least once every day and they are still going strong. The dual motors and 4 speed fans are a must to keep smoke and grease going up and not on our lanai. I’m moving soon and will be installing another Proline hood in my next kitchen. Why not go with a winner.
Carroll Walker
Fort Myers, FL"
"We had looked for a hood that was not only a dependable product but also would meet our standard in design. Beautiful yet funtional. With Proline we found a perfect match. Now we can cook our international recipies and have no food smells in our Home. We also have a kitchen that is elegant, stylish and inviting. We like it so much that we brough it with us to our new home and designed the new kitchen around our Proline hood!"
"I bought 48" Professional Wall Hood, PLFW 116.48 in December 2011. We installed in January 2012 and until January 2020, we DID NOT have any issues!! 8 years this hood was working every single day, several hours a day, yes we are cooking and baking a lot. Proline hoods are fantastic pieces of engineering, eight years of dirt, steam, grease, etc., compared to electronics that are dying next month after the warranty is over. In regards to Proline warranty, i called Proline support line, talk to Brittney, I emailed the circuit board and capacitors pictures it took about five days to figure out the issue and now my new parts on the way to Canada. Fantastic Customer Service!!! Amazing Quality !!! Thank you, lovely ladies, in the customer service department!!!! "
"I purchased a ceiling mounted range hood about 5 years ago from Proline. It was easy to install and looks fantastic still! The unit has been terrific and had a minor issue with the control panel after 5 years of perfect operation. The customer service folks at Proline are great and they helped me get the replacement parts I needed super fast! Great product and great company!"
"The quality of our hood is superior. We live on the beach with a high saline level in the air. Our hood had zero issues with rust compared to our very high end grill. Thank you. "
"I bought a chimney hood in 2014 and it’s been flawless both finish and mechanically. Until the other night. I spoke with a representative today and long story short they’re sending me replacement parts right away. I would definitely buy again and absolutely recommend Proline!"
"I am really impressed with the proline range hood I purchased three years ago. The unit is very sleek and professional in appearance, and the power it has is incredible. It is easy to take out the baffles and turbines for cleaning (they go in the dishwasher!) and it has been mostly trouble free. I did have an issue with changing the lights after they burned out--they were not the ones I expected to find--and the customer service department knew exactly how to fix the problem. I would buy the product again. Truthfully, it is a bit loud, but I'm OK with that since it does such a great job."
"I contacted Proline a year after our purhcase since the LED's went out, and they offered to replace them (no charge) so that was great to hear. My only other comment is that the company should give customers the option of completing a warranty form. If you don't have your reciept, or can't remember the retailer that you purchased it from then there's no way that the company can confirm your purchase. Otherwise, we are very happy with the hood. "
"I have been using Proline Range Hoods (PLJW 120.30 model) for 5 years, still work like a charm! It's easy to clean, the powerful exhaust fan is a bit loud but very efficient --the LED lighting is wide and bright, providing excellent illumination of the entire cooking area. Recently the LED lights stopped working, I contacted the customer service and they responded quickly. We love the control panel, upfront and easy to access and operate. Overall, an excellent product, we are very happy with and highly recommend. "
"ProLine Range Hoods are great products and ProLine team provide very efficient support. I bought my under cabinet hood almost 2 years ago and it is working perfect."
"I bought a hood from them 10yrs ago and a couple bulbs burnt out. They excellent customer service helped me locate the bulbs even though they are not stocked anymore. They went above and beyond for me. "