"I have had my 48” hood for several years now with out any problems. The control panel went out and customer service was very helpful getting the hood up and running again. Brittney was very pleasant and helpful. Very good company to do business with. Thanks again Proline!"
"I have enjoyed our hood vent for several years now. I called customer service to inquire into replacement light. After dialing the service number, a very nice representative answered, (no lengthy menu to direct me a specific department). She listened to my explanation, then asked for a few pictures which I sent easily through email. She quickly decided the correct parts I needed. The whole process took all of 5 minutes give or take. This is a great company to interact with."
"I contacted proline when my customer's hood was making noise on higher speeds after install. Brittney was excellent, she was quick to respond and take care of my problem by sending out a new motor to replace the noisy part.
Highly recommend! "
"We like the sleek appearance of our Proline 30# Under Cabinet Range Hood. It is a beautiful addition to our kitchen. It provides just the right amount of light on our range and we appreciate the fact that it is not too noisy. After having this Range Hood for 3.5 years, we had a problem with the lights. When we called Proline to ask how to repair this, the customer service representative was pleasantly responsive and helpful - much more than is often the case in such situations. "
"ProLine delivered quickly and on-time. We are extremely pleased with the quality of the hood, especially the ability to quickly dismantle the grill for easy cleaning."
"We purchased this gorgeous range hood back in 2013 while remodeling our kitchen. Purchased online- order came quickly. My husband and I installed it ourselves in a very short time! Everyone Loves it and its the focal point of our kitchen. We just recently purchased some new lights for it online and had an issue. Had to make a call to support. Customer support with this company is one of the best!! They answer the phone! They take care of the issue! and they even respond quickly to emails! We tell everyone to order from them! Every representative we have ever spoken with was excellent! A rare thing these days! 36" wall range hood PLFW"
"I purchased a PLJW 185 under cabinet hood and installed it myself. Installation instructions were easy to follow and te look is a definite update to my kitchen. The dual fans are not too loud even on the highest setting and do an excellent job removing odors, fumes, smoke, heat, and steam from my cooktop. I need to purchase a replacement part and was able to very easily place the order from the website via the customer service chat. Polite and professional."
"Very quick and easy. I was surprised and thrilled to go directly to a person (as opposed to getting lost in a maze of automation). The customer support representative was very friendly and helpful. Excellent resolution to the problem."
"Excellent hood back by outstanding customer service. Overall would buy again without hesitation."
"Contacting them was easy, quick, and productive. The necessary support was provided in a timely manner. Overall great company to work with."
"I purchased a PLJW 30" under cabinet hood and am super pleased with it. It looks fantastic, was easy to install and works great. It is well constructed and I really like how easy it is to clean the grease traps. Not only is the range hood great, but ProLine's customer service is incredible! I contacted them via email concerning an issue with the lights and the response was practically immediate. I exchanged a few emails with Britney and she got the small issue resolved for me. Even though she could not find the record of my initial purchase she covered the component that failed at no cost to me under warranty (and I had expected to pay for parts). Back in the day when I worked in sales I had a credo, "I'd rather make a customer than a sale." and ProLine clearly shares this philosophy."
"I submitted a request to fix a problem & was very pleased with the great response that I received in helping me. You have a great team of staff to assist your customers. Thank you for solving & providing a solution!!
Patsy Morgan"
"Brittney was extremely helpful, fast and efficient "
"I purchased a PLJW 104.36 Hood 3 years ago when I remodeled my kitchen and it is quite simply the best! Powerful fans with great draw and a sleek design that's easy to keep clean. This is a high quality range hood at a price that can't be beat. The staff support has been second to none. Highly recommend Proline Range Hoods.
Todd A."
"I purchased the Proline hood 2 years ago, plus the recirculation kit. It has worked great and is well constructed. The customer service has also been very helpful."