"Customer service has been fantastic anytime I have reached out for help or with any questions. The product is great. Easy to install, powerful, and looks great. "
"Sharing an email I sent to ProLine about my recent experience:
Dear ProLine Customer Support Team,
Wow, you and your company are awesome! When I first relayed our problem with our vent hood lights, you promptly sent me a replacement power supply. When I installed it, the same problem occurred. So, I let you know and you advanced my concern to your technicians. Shortly thereafter, a kit with lights and a new power supply arrived in my mailbox. I just installed the kit and the lights worked! Our hood operates as beautifully as the day that I first installed it, not too long ago.
Thanks for your excellent and personal service. Whenever I called, I never got put into a voicemail, nor did I have to leave any messages. I always spoke to a friendly voice at ProLine when I called, and each email I received from your company was written with a tone of true concern for my needs.
A lot of companies offer vent hoods and the like, but whenever the chance arises, I'll be recommending ProLine. Your personal service adds immense value to an otherwise stressful kitchen remodeling experience.
Thanks again! Now, I'm going to go cook something while I watch it under the bright lights. ;)"
“We really enjoy being able to connect to our customers one-on-one , so we really appreciate your feedback regarding our personal customer service. Thank you for sharing your experience! ”
"Unit: 60" Wall Range Hood - PLFW 750.60
Our kitchen remodel took a long process to complete but we couldn’t be any happier with the end result. I love to cook and I know I will be utilizing the kitchen often - it will not be just a show piece! I knew from the beginning that I will be installing Miele CombiSet that included a barbecue grill, a contact grill, an electric cooktop and a gas cooktop. There’s no question I would need a high quality, powerful and huge (60”) hood vent. After a long research and various trips to local kitchen showrooms, I ran into Proline Range Hoods online - best online find! I was stoked to find they have the size I require and they have helpful information on their website such as installation videos and product spec sheets. At first, I was hesitant to buy such a huge appliance item online without seeing/testing it in person and I was worried about what might happen during delivery. However, their price is more affordable compared to all the other high end ones I found. When I called Proline, the customer service representative was very nice and helpful so I decided to give it a go. No issues received with my order, unit arrived properly packaged and no damage - it was perfect. Now, it’s been installed for 3 years and I have been using it regularly. I’ve never encountered any problem with my unit and it looks awesome in my kitchen. Very contemporary-modern and super functional just the way I wanted. Great product!"
“We are thrilled that found us online and that you've been happy with your range hood! We really try to deliver a hood that is beautiful yet effective. Thank you so much for your great review! ”
"I bought a ProLine hood four years ago to use with a grill on the screened porch of my new house. It’s keeps the porch smoke free even when grilling bratwursts which generate lots of smoke. I purchased a smoker too, and the hood keeps the porch smoke free when using it as well. Four lights on the hood make it easy to see well when dark outside. Easy to clean. Very pleased that I bought the hood.
"
“Thanks so much for sharing your experience! We're happy to know we've put a little ease into your outdoor kitchen and that your porch is smoke free! ”
"We purchased a Proline undercabinet range hood to replace the old, loud and dated builder unit. It was exceptionally quiet, modern and easy to clean. We have contacted them and have had excellent customer service.
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“Thanks so much for this great review! We're glad to hear that you replaced your old, loud, and dated unit with a ProLine Range Hood!”
"We purchased a Proline Wall/Undercabinet Range Hood 30" last year on Amazon and have been very happy with it ever since. It is sleek, looks great and easy to install. Proline's was customer service was great during installation.
I would definitely recommend if you are looking for a cost affordable range hood that has great power and very good lighting."
“Thanks so much for that great review! We're elated that you're happy with your range hood!”
"These are very nice looking hoods that simply don't work. Poor engineering - several contractors told me to avoid these, unfortunately after purchasing. They don't take responsibility for their product, and don't expect them to work well. "
“Hi there- Thank you for taking the time to provide your feedback and we appreciate you bringing this to our attention. We’re sorry to hear about the recent difficulties you encountered with your range hood. We made many attempts to help fix the issues and alleviate the problems you experienced, but sadly were unable to supply a resolution you were happy with. Our goal is to deliver high quality and efficient range hoods to each of our clients, and we take pride in our products, quick shipping, and customer support. To know that you are less than satisfied is troubling. Please reach out to our customer service team so we can work together to make this right for you!”
"Loved my hood super quiet and works well. The filters are easy to clean and move."
“Thank you for taking the time to post your feedback! We appreciate your business with us!”
"I was beginning to experience an issue with the lighting on my Proline range hood. It flickered when the stove got hot. I contacted Proline via their website and was asked to chat online to discuss my issue. This went very well, I received quick responses and very helpful information. Once they checked my purchase info, I was covered via warranty. This is great news to me as I want to keep my hood and all appliances in top condition. I'm extremely happy with my Proline vented hood. It has a powerful exhaust fan and looks very sharp. I get compliments all the time on the look, style and function of my Proline hood. Proline will send me the replacement parts!! YAY!
Thanks Proline!"
“Well, thank you! We're happy we were able to help get your lights working again, and really appreciate your compliments to our customer support team! ”
"At final inspection of our covered patio and outdoor kitchen, the Town Building Inspector informed us that we would need to install a hood vent over our grill before they would approve the final inspection. Construction of our outdoor patio and kitchen was under construction for more than a year when this new requirement was imposed. My online search for an outdoor 304 stainless steel hood vent lead me to ProLine's website. Not sure of exactly what I needed, I called the customer service number. I explained what I was facing and they were extremely helpful. I was offered a couple of different options that were readily available and were also available in the 304 stainless steel I wanted. I was sent a couple of budget quotes for the various models available. I purchased one of the quoted hoods and received a call back to verify the ship date. The next day I received a call the next day from Customer Service informing me that the size I ordered was going to be delayed and they inquired if the next size up which was available to ship would work. This company is truly customer focused. I highly recommend them."
“We're happy we were able to find you a 304 stainless steel hood for your outdoor kitchen that was within your budget. Thank you so much for your review and business with us! ”
"I love to cook so having a nice hood is a must! I purchased Proline Range hood in 2015 and it still works great till this day. "
“So glad that your hood is still working great! Reach out if you ever need anything, we're always happy to help. ”
"After owning for over 3 years this hood has kept up with my demands for cooking including high temp wok cooking grilling. They are a great value and should definitely be in your kitchen."
“Thank you for your feedback-- honestly, everyone should have a range hood! ”
"I loved everything about my experience. Customer service was great. Website was easy to navigate. Prices were great. Product was shipped on time. Range good looks great in my kitchen. Received an email from ProLine once my range good was shipped. I would absolutely order from them again!"
“We loved hearing about your experience with our company and wish you many years of joyous cooking! ”
"I purchased a 42 inch outdoor Proline Range about 3 years ago. Really helps with the smoke and heat from my grill. Unfortunately it just stopped working after 3 years. Believe me this range gets used a lot. All 4 seasons. The customer service has been great. They diagnosed what the problem may be and are going to send me a replacement part. Thanks proline! "
“Thank you for sharing your review, we're excited that your range hood has been keeping up! ”
"I installed my Proline Island hood in 2014 - curiously the previous owners did not have a vent above the stovetop, I guess they did no cook much "
A rep from ProLine Range Hoods, Proliner, has responded:
“We are always here to help! Thank you so much for your high recommendation. ”