"My Puget Systems computer celebrated its first birthday this month, and I am happy to say that it runs as reliably today as it did the first time I powered it up. This is a testament to the quality of the parts, and more importantly to the care exercised by the great folks at Puget Systems who so expertly assisted me with my configuration, assembled, tested, and packaged my system.
Here's what sold me, though: The personal, and very personable service I received from the time I created a quote, to this day. I recently installed a SSD as my OS drive. I asked a couple of questions on the Puget Systems discusssion forum and was delighted when my questions were answered by William George in a straighforward manner with none of the hype one often hears elsewhere. A few days later, when I ordered the drive, again from Puget, I called their office with a billing question. Guess who answered my call? It was William! I believe I can say with certainty that you won't have such a thing happen elsewhere! Second case: I posted another question about partitioning a drive. I received a reply from Wilson, my sales rep, and from Jon Bach, Puget's president. Where else in the tech world would a customer receive direct help from the company president? (Fill in the blank, here ______ )
In essence, the staff at Puget Systems truly care about their customers and go the extra mile to meet our needs. Not only do they help at the beginning of the vendor/ customer relationship, they stay by your side for the long haul!
I highly recommend Puget Systems, and I will, for sure, be purchasing my next system from them because I know I will receive a high-quality computer backed by truly excellent customer service.""
"Excellent customer service. Very helpful in helping me to clarify my needs and helping to design a system for me. Very helpful after the sale as well."
"When my six year old pc died last month, I dreaded buying a new one. My pc serves as a digital darkroom, utilizing Adobe Photoshop. In the past, nearly any high end, off the rack desktop, could handle the job. Now however, the Adobe Cs software runs at 64 bits, and contains tools so powerful, that it requires a very specially configured computer. Fortunately, after weeks of shopping, I found a very special company, Puget Systems. I can say without any doubt, that this is the most customer oriented, quality conscious company, I've ever encountered. Their attention to detail is incredible, as is the their system for keeping customers constantly informed of assembly and testing. I received my new Puget pc yesterday, and its conspicuous quality is testament to their pride in workmanship. Puget is indeed, a very special company.
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"Bought a Serenity with an MSI GTX 670 video card and an i7 Ivy Bridge. It is powerful and yet pretty silent. The build looks and feels solid. The Antec gunmetal gray case is beautiful. Customer service is so good that it is almost scary. Best PC I've ever bought."
"The build qualitity is impressive but even more impressive is the way Puget keeps the customer updated on the progress of the build and testings."
"I bought my gaming pc from Puget system exclusively for BF3 and was waiting to give it a good review my thoughts? this gaming pc is awesome! i love Puget system and iam very happy with my purchase. Customer service was very helpful and knowledgeable. I was answered all my questions and inquiries with great service. I will go back to make future purchase from Puget system no doubts, my system havent crashed or give me any isssues since my purchase last Octuber 2011. great price great product great customer service. I will recommend them to all my friends. Thank you Puget System."
"Extremely good customer service, they called me personally on the same day to talk about a problem with an out of stock part, and really went out of their way to help me out.
The system was assembled quickly and without problem, and they completed the process with no hangups. Beyond that shipping was extremely quick and cheap.
I really can't reccoment these guys enough."
"Fantastic response time by customer service. Answered my questions and filled my order without delay. Prices were competitive with other online parts suppliers."
"I could easily sum up my review of Puget Systems with one word: outstanding. But to elaborate...
Two weeks ago I received my custom configured Spirit system. I cannot express enough what a fantastic experience it was working with Brett and the entire Puget team that built my system. I created quotes for 2 different systems and sent them off for review based on what I was needing the system for. Brett came back with some very good advice and actually helped build a 3rd quote, the Spirit, that offered the best of everything that mattered to me - including the price. I exchanged several emails with Brett before finally making my decision and at no time did I feel pressured to make a decision.
In terms of the build process and build quality, I am blown away with how detailed Puget is when building a system. From the status updates to the pictures, I was amazed at the high level of focus on customer service that they provided.
My Spirit desktop is the best system I have ever owned and I am extremely happy with the selections I made (with support from Brett). It’s been about 10 years since I owned a desktop so I was not sure how I would like it, but after having it for the past 2 weeks, there’s not one thing I would change. As expressed in other reviews, the packaging is beyond expectations. In fact, I was a little worried when I saw the size of the box coming off the FedEx truck but after seeing how well the system was packed, it explained why the outer box was that big!
I would absolutely recommend Puget to anyone looking for a first rate custom build."
"I am so impressed and delighted! I use voice recognition in an electronic medical record, a demanding computer environment. This smoking fast laptop has absolutely gorgeous graphics, best performance ever. The team at Puget recommended specs, and I couldn't be happier. A new computer has never been so simple. i so appreciate the setup and binder. Best customer service I have ever had in this business. I'll have you make a computer for my son when he goes to college this fall. Thanks!"
"Have had my little Echo for a few days and it’s wonderful. I like its tiny size and how fast it is. I hooked it up to the TV to get a feel for its HD capabilities and it played beautifully. My only complaint is that it is louder than I thought it would be as it is about 1/4th the size of my previous one I thought it would be quieter as well but it is not. It’s not annoyingly loud just louder than I thought it would be.
I am no expert on computers but I knew I wasn’t totally happy with the out of box experience so I checked out Puget Systems. While Puget’s prices were about 25% higher than out of the box computers considering the money that I spent for my previous computer plus the cost of needed repairs, cleanings etc. over the years it comes out pretty even. I also spoke to a computer geek friend who reassured me that the prices were actually very comparable to what it would be to build it yourself with quality parts. He was really impressed with the prices and the support guarantee.
Customer service was great. With my initial quote William made no effort to do a hard sell. He talked about the positives of Puget Systems while acknowledging my limits. He answered all of my questions big and small in an exceptional manner-often emailing me back literally within minutes and always in a way that I understood. Scott also helped me in telling me how to get my old monitor to work with the new computer. With the online status updates and benchmarks I could easily track the progress on my computer. I got it within a week of ordering and it was superbly and snuggly packed.
All in all I couldn’t be happier. Given the reputation of computer stores for lousy tech service and sloppy equipment I never thought I would say that the best company in the NW is a computer store-Puget Systems. Thanks guys
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"William at Puget Systems did an amazing job matching my needs to a custom configuration I had sent him as a possible option. He actually steered me away from unnecessary equipment and the configuration he sent back was a bit cheaper than the one I had originally submitted for review. Having been in sales, I know that honesty is always the best policy and that smart customers are willing to pay a little more in the end if they're confident not only in the equipment they are buying but also in the folks they're dealing with. After submission, my order went smoothly with updates on its progress and an open line of communication with William who was more than willing to answer any questions I had.
The system is now up and running and it's everything I wanted along with the peace of mind that any support I might need is a phone call/email away at Puget. Everything you read about this company being old school in that the customer comes first and that they aren't after the big bottom line is true. I actually spent quite a bit more than originally planned because of the trust William established and the solid reputation they carried there."
"About 2 weeks ago I received my new system from Puget. It is my 4th one. Since I keep coming back, it's obvious I'm way more than satisfied with all aspects of the puchasing experience and the quality of the delivered product.
This most recent system is a full-blown gaming system for my daughter. She is thrilled with it. To differentiate it from the other 3, I refer to this one as Big Blue (ex-IBMer) because of the blue lighting package.
As always, the craftsmanship and attention to detail is evident under the hood. For the few questions I had (like is the SSD partitioned with GUID Partition Table or MBR) the tech support was friendly and knowledgeable. I wouldn't go anywhere else in the future."
"I spent weeks trying to find a new PC. The last time I purchased a PC I bought it from a local custom computer company. Unfortunately, they went out of business so I couldn't purchase from them again. I wasn't happy with the configurations available off the shelf and didn't want a computer customized for gaming. Finally, I found Puget Custom Computers. Their website was very well organized, gave me both the pros and cons of various components that they use and gave the specs on the components. Many websites didn't provide this level of detail. I sent an e-mail to the company listing what I wanted to be able to do with my computer and my budget. A rep. quickly responded, explained why he selected the various components and stayed within my budget (even giving room to cover shipping). I then asked if they thought I needed a faster processor even though it would put me over my original budget. The sales rep. responded that he didn't think I needed to upgrade and pay more. Their website kept me up-to-date on the status of my order - even posting pictures of my unit and the test results. We live fairly close to their facility so picked up the computer and got a tour of the facility. Everyone we talked with was very professional, the facility was immaculate and well-organized. They provided a notebook with details of my system, serial numbers, component details, and disks with tools, the restore DVD, drivers and WIN 7. They even gave me a plastic bag with all of the cables, screws and other hardware they didn't use that I might need in the future. I had a great purchase experience and was very impressed with the customer service provided by Puget Custom Computers.
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"I have owned a variety of PC's over the years. My Puget Serenity is far and away my favorite. On arrival, their attention to packaging was immediately apparent. The system performs exactly as I had hoped. Plenty of speed for my gaming. And most importantly to me, quiet. Totally silent to my ears for most tasks and just a whisper under gaming load. What a change from my last water cooled machine which was always audible from two rooms away!"