"I had purchased 11 systems for my startup web design compnay from cyberpowerpc in the past. The customer service was TERRIBLE. They would not honor warrantees and were abusive on the phone.I searched for a company that would produce a custom system and was rated highly based on customer service. I found Puget Computers. The experience from beginning to end was exceptional! They have exceeded all of my expectations and I plan to purchase all of my future computer from Puget. I purchase around two per year. Look nowhere else! I hope that my company's service is half as good!!"
"Great company great computer. I just received my 3rd one, bought 2 for work a few years back and now a higher end media computer for home. Build quality is excellent. They mention on their site how the components are all tested and reviewed by them, I'm not tech savvy enough to say if the components are the best out there but they work flawlessly. The work ones have a hard life and we used Dell before, which are better than store bought, but after 3 years and only one issue the little extra we paid compared to Dell has easily been recovered and because time is money at work, Puget computers are less expensive over the life of the computer even over the cheapest options out there. And with the one issue we had, called and spoke with a real person with in seconds who actually knew what they were doing. Again we used Dell and had business service, which is far better than home and home office support, but the time I've lost trying to resolve issues is a very important consideration. The other side of the service is choosing the right configuration and on this computer I had a lot of questions about what to use and why, CPU memory etc and the support was remarkable. I started with Wilson, who had to take a few days off and was turned over to William and it was seamless. Either one could answer all questions completely leaving me to say if you know nothing about computer or your an expert they could assist you in making sure you your getting the right build for your needs.
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"The entire process of buying a computer from Puget Systems is built on their integrity as technicians, businessmen, and pc enthusiasts. The process began when I "built" a system on their web site. Jeff Stubbers from their sales group contacted me a day later. He never pushed me--instead he answered all my questions and, at my request, revised my build based on my budget and my needs. In the end, after more discussions with Jeff, I upgraded the build to give my system more capabilities to manage specific software packages that I need for my work as an instructional designer. I've owned this system for over 6 months, and it has lived up to my expectations. I must also add that I learned from working with Jeff and from their website, that it's possible to build a computer that is both fast, cool, and-thankfully-very, very quiet. Buying from Puget is as much a learning experience as it is a purchasing decision. One more thing: you will pay more than you would from a Dell or an HP, but, from Puget, you will get a computer tailored to your needs without any of the crapware you find in the mega online stores. "
"In the last year I have bought 2 systems from Puget, one for my son for his music recording and one for my boyfriend for his extreme gaming. Both systems are vastly superior to typical "consumer grade" computers that I had purchased before and which only lasted a couple of years at best. I feel confident that these Puget computers will last many years. I am about to order one for myself and can't recommend this company highly enough. Truly a great value."
"This is my second PC purchase from Puget Systems, and again, I am very pleased. In the two years since I purchased my first PC and this one, nothing has changed with Puget Systems - which is a good thing: Customer service, tech support, etc. are all still top notch.
As I said in 2010, Puget has a customer for life - I will not buy anywhere else."
"I purchased my Genesis I computer system from Puget Systems predicated upon following:
Requirement: The computer’s usage is dedicated to a single specific purpose, editing high resolution digital images using Adobe’s Photoshop CS5 and Lightroom 3. Image files in CS5 routinely exceed 6 GBs. These files contain multiple image layers and adjustment layers as well as channel masks. The images are manipulated using computation intensive processes, lens corrections, blurs, content aware, transformations, etc. The machine is not used on the Internet except for software updates.
Pre-Order: I discussed my requirements with several other vendors/competitors prior to selecting Puget Systems. Although some of these other vendors initial offerings were less expensive than Puget Systems their understanding of configuring a dedicated computer system optimized for Photoshop CS5 exposed their weaknesses and lack of depth of knowledge. In the end their prices are close to Puget System or expanded above Puget Systems to meet my requirements.
My discussions with William George, Customer Service Lead and Daniel Brown, Customer Support Lead were always on point to support a Photoshop system. I was impressed by both William and Daniel in their open and frank discussions and their sharing of information and knowledge. William George went out of his way to show me how a Puget System “Standard” configuration would adequately fulfill my requirements and reduce the cost for the computer over addition customization.
Delivery & Satisfaction: Puget Systems delivered on schedule. Packaging/shipping container for the computer was extremely well engineered and organized. Nice binder containing details of build, testing and software disks, separate container for spare hardware and un-used cables. A really nice clean build/assembly of the hardware, very impressive!
Best of all it works!
I have installed my Adobe software and two legacy monitors in addition to several legacy HDDs (which Puget’s William George had the cabling preinstalled – nice touch). The system has been up and running in full use for forty five days as I write this review. It is extremely quiet and generates very little heat. It is very responsive and handles the tasks well within the configured system. To date the system has not exceeded the installed 12GB of DRR3 so it has not used a dedicated cache HDD. The CPUs (8 cores) are rarely taxed to 60% doing the most intensive computational tasks. Looking at some bench marks that I have established, specifically configured images files, I am achieving a 3X to 4X performance improvement over the previous computer I used.
Summary: Puget Systems has been a pleasure to deal with, personnel are dedicated, professional, and very knowledgeable. The product delivered demonstrates and reflects the integrity of the company, first class. I received the product I expected at a fair price as well as enjoying my experience with Puget Systems personnel.
Genesis I System Configuration:
• Intel Core i7 Quad Core 950 3.06GHz processor
• 12GB DDR3
• EVGA GeForce GXT 460 1GB Video Card
• Intel X25-M 120GB SATA II SSD
• Antec CP-850 850W Power Supply
• Antec P183 Case
• Puget Hydro Liquid Cooling
• Windows 7 Professional
Bill Esch-
Palm Desert, CA
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"I built my computer from the ground up after going through several problems (my own indecision, my bank's daily limit for online transactions) and these guys were with me every step of the way. You know how with most companies, if you need help, you send them an e-mail and hope you get a response within a week? Not here. When I was having trouble with building my quote, they contacted me without me having to go to the trouble and helped me through it. When the build itself was finished and the computer was being built, I had some concerns about the sandy bridge issue and they explained all of that to me. All of my questions were answered quickly, I never waited more than an hour or two for a response. I'm a very "stay on top of things" (aka pain in the neck) customer who needs things just right, and everyone I dealt with was extremely patient and understanding. I got the computer in exactly a week and it's running now, completely flawlessly and miles better than my old PC. These guys are pros when it comes to the technical side of things and the customer service side of things, I could not give them a higher recommendation. I'd like to give a special thank you to the man who primarily handled me, Jeff, as he did a phenomenal job."
"I've had my custom built Puget System desktop computer for close to seven years. The hardware still works flawlessly. When they helped me configure it, they saved me money by advising me against things I didn't really need. There was no junk software installed and no unnecessary garbage loaded--just a nice clean reliable machine.
The system has been an absolute workhorse. I wish software was a glitch free as this hardware has been. If you want a reliable system that won't be out of date before you unpack it, great customer service and tech support, and peace of mind, you can't go wrong with Puget Systems.
Lee Livingood"
"Very pleased. The staff I dealt with were knowledgeable and the laptop is a rocket. Highly recommended!"
"I am a neurologist and it was a pleasure to have Puget Computers to build my custom made computer. Knowledgeable, decent prices. Good material. Frequent updates. Highly recommended."
"A website description error led to my purchase of an overclocked system which was not overclocked. Puget offered a full refund. Communication was excellent, and they seemed genuinely concerned. I will consider purchasing from them in the future."
"Amazing staff and service! They walked me through everything I need to know and built me a system based on my needs for less than I told them I wanted to spend. They have the absolute best customer service before you purchase and (more importantly) after you buy it. I just finished buying my second machine from them, a laptop, and it is beautiful.
Thank you Puget! Your efforts are very much appreciated."
"I called this company last August or so when I was trying to buy a computer and read good reviews about them. The professionalism and knowledge of their sales and support staff won me over. But I kept chaging my configuration (and budget) for about four months and probably spoke to them ten times during this period. Never once did the staff feel I am taking too much of their time, they always extended the same help during every single call as they did the first time I called. When my computer arraived, it was a pleasure to see inside the computer, it is impeccably assembled. Works perfectly. I definitely will buy my next computer from them and will have no hesitation recommending them to my close friends and relatives."
"I really enjoyed working with the Puget sales staff to configure a silent workstation that would suit my needs. All communication was done by email. All emails were answered quickly. Using the Puget web configuration system is a snap and I found the options they offer to accommodate my needs easily.
The hard part was waiting for the computer to be built - hard but not long. Within 5 business days from the time I placed the order, the computer had been built, tested, burned in, packaged and had shipped. They even let me upgrade to a faster shipping method at the last moment to ensure that I would get the computer as soon as possible. And I did.
The packaging was fantastic - very secure, double boxed, just like they say. The computer itself has no bloatware or other annoying software on it. It booted up on startup in 23 seconds. All I had to do was activate the Windows 7 software.
It's a joy to operate this super fast and super silent computer. I have absolutely no qualms recommending Puget Custom Computers to anyone looking for a well-designed, well-built system.
Bottom line: Everything Puget describes on the website is accurate. I wouldn't hesitate to order from them again."
"This was the best computer buying experience I've ever had. It was quick and painless, no BS.
Customer service was excellent - very responsive and helpful. They even saved me money on my order that they really didn't have to!
Shipping was fast and everything showed up on time and intact. No complaints here at all.
Next machine I buy will be from Puget. "