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Product & services pricing
3.48/5
Chance of future purchase:
4.89/5
Shipping & packaging:
4.38/5
Customer service:
4.78/5
Return/Replacement policy:
5.00/5

Verified
5/5

2008-07-11

"Ordered three Noctua 120mm case fans on 06 Jun 08 and received them well packed and in excellent condition on 10 Jun 08. Very satisfied with my shopping experience and will use Puget again if the need arises."

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Verified
5/5

2008-07-09

"I usually build my own computer systems, but having too busy a life at this point looked for a computer provider that would be able to work with me and Puget certainly did.
I requested a motherboard that they did not offer, and was surprised and pleased that they would be more then willing to use it in the system that they built for me.
The computer came across the country w/o any signs of damage, and after opening it up (of course I had to do this), saw that it was put together with attention to detail.
I would recommend this company without reservations.
"

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Verified
5/5

2008-07-09

"I always wait several months before I write a review for any product that I receive from an online retailer. Back in January I purchased a Dual Core Silent Gaming Computer--spent a pretty nice chunk of change so I was expecting a lot out of this. I have owned almost a dozen computers including HP, Dell and a couple brands that arent even around anymore and I can say without a doubt I will never buy anything other than a custom computer..ever again. I read the reviews on Puget and decided to give them a try and from the very first phone call with William to delivery and until today..6 months later have been nothing but satisfied and very happy with the product I purchased. I will definitely purchase my next and all future computers from Puget, they are well worth the $$. In addition I would like to give a special thank you and recognition to Heather in customer service. She went out of her way to help me resolve an issue I had loading/configuring a game that I couldnt get to work on my new computer--She didnt have to do that but was more than happy to and that speaks volumes about the quality of your organization. Thank You and I will be using your services again. "

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Verified
5/5

2008-07-04

"This is my third computer purchased from Puget. They are hands-down, the most customer-dedicated company I have had the pleasure of doing business with.

Nothing is ever defective in their builds. I have been talked OUT of buying upgrades that their build-support advisors felt were unnecessary.

I have requested and gotten tech advice on upgrading computers I purchased from them five years before (emails with embedded hyperlinks to other sites that sold the parts I needed to upgrade). Since they maintain account information on each customer order (parts, specs and the like) their advice is invariably spot-on.

And when with my last computer purchase they were out of the hard drive I requested, they installed one by the same company, of the same quality, but one that was 20% larger than the one I had requested, and at no extra charge.

I recommend them enthusiastically and with absolutely no reservations.
"

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Verified
5/5

2008-06-27

"I was between a Dell, Gateway and Puget. Dell had the best price, Gateway had a better system then Dell but cost more. I have hed Dells before and their service is terrible and the computer cashes a lot. I am very good with keeping my computer upto date and virus free but it just will not run properly. But they do have the best price. Gateway had me sold for years when I could buy them at their local store but the ones I buy online suck and they cost to much but are much better then Dell. I went with Mac and they are the best but my new job requires a pc. This Puget is the best pc I have ever bought service is great. I will let you know in 90 days if it is as good as a mac or not. Bottom line buy your monitor from Dell and your computer from Puget and you will be happy. "

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Verified
5/5

2008-06-26

"I wanted to get a super computer to play Crysis finally and the GTX 280 just came out this week. I placed an order with Will after talking to him about a good configuration and he was a great person and a great help to me to find out what I needed in the computer. I have never had any company take so much time to explain or answer questions I have had.

I paid for the computer on a Thursday and received it on a Tuesday, via Fedex express saver. Love the case and it is built so nicely and the insides are great. I had one minor problem with the Cd drive was defunct that came with the computer which they promptly refunded me for the CD/DVD drive. I bought a new one at circuit city instead of receiving a replacement from Puget because I couldn't wait to get a new one in the mail.

Customer support is top notch, very knowledgeable and will stay on the phone and help you work through your problem if you have one.

I would buy from them again!
"

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Verified
5/5

2008-06-22

"Good transaction. Good communication. They thoroughly quality-checked the computer before shipping (found a fault with the motherboard, and replaced it -- causing an understandable delay in shipping). Much rather have a delay in shipping than have to deal with a problem after delivery. Their help in the computer configuration worked out well for my needs, although the price may have been a bit high. But so far, I'm very satisfied. As they say: You get what you pay for. "

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Verified
5/5

2008-06-16

"I'm deaf gamer, before I order Puget computer, I researched many different companies for hoping find perfect gaming computer for me, down to 2; Maingear and Puget computer, via Resellerrating.com, I e-mailed both of them, I find Puget computer better due Wilson (Puget rep.) who help me for my question until time to order, He are very understandable and friendly and earn me as new customer, after I ordered customized computer, it was arrive just one day late nerveless, it is very wonderful computer, it is wroth it for me for play game!

I really recommend Puget computer as anyone who like to buy customized computer.
"

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Verified
5/5

2008-06-14

"As a first time customer with Puget, I have to mention that I am very impressed with their customer service.

I ordered my first custom desktop with them but when it arrived, I couldn't play games without constant crashes. Concerned that my video card was defective, I emailed support and was assigned to Heather. She helped troubleshoot my issue daily and even went as far as getting me in touch with a tech from the manufacturer. In the end, she replaced my video card without much hassle and that solved my crashes.

Excellent CSR staff and I'd recommend them heartily.
"

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Verified
5/5

2008-06-13

"This was an altogether pleasant computer buying experience. I was patiently helped while I diddled and daddled about which components to use and waited for the release of the latest and greatest. When I finely got around to placing my order, the computer was assembled in record time. I picked it up at their store and was treated a friendly explanation of where the connectors were and how to set it up.

The machine itself is dead quiet, just the way I wanted it and blazingly fast. What else can I ask for? Why buy a computer from a faceless corporation, when you can get one from friendly people for the same price?
"

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Verified
5/5

2008-06-11

"My sales guy/tech guru William actually listened to me and helped me configure a system I wanted. When I inquired about an enclosure they don't carry, they offered to order that part and build my system with it. They even let me send them my own OS disk for installation and testing. You think Dell would do that? I did configure a similar system on Dell's site and Puget's was actually cheaper with better stuff. They were recommended to me by a family member and I would gladly recommend them to anyone that wants a quality system with top-notch customer service."

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Verified
5/5

2008-06-06

"Puget Custom outdid themselves on my system. The build was very professional, the packing was great, delivery was quicker than expected. The rig is beautiful, fast, and very quiet. I love it and would definitely recommend Puget Custom Computers to anyone shopping for a PC."

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Verified
5/5

2008-05-28

"I needed a new desktop for my small business. I have bought from Dell and HP, and didn't relish the thought of going through that again. My brother-in-law is in the medical imaging industry, and I asked him for advice. He had just bought A unit from Puget Systems and was very happy. I looked on-line at their site, and really liked the fact that you could spec better components than on HP or Dell's website. Also, you can actually call and talk to someone, someone who knows what they are talking about. They also communicate on "Chatroom" very well. I will buy here again. "

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Verified
5/5

2008-05-28

"I am very pleased with my purchase from Puget Custom Computers. They have unbeatable customer service and are available for tech support - weekends and holidays included! They answered all my questions up front and never pressured me in the least. I highly recommend them to anyone looking for a customized computer for a good price.

Karen Brummet
San Diego, CA
"

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Verified
5/5

2008-05-24

"It was a complete pleasure doing business with Puget Custom Computers. Their customer service is outstanding. Perry, the representative who handled my order, answered every specific (and often detailed) question I had and answered them thoroughly when putting my machine together. Another thing I really appreciated about Puget is they worked with my budget and never tried to "oversell" me on more expensive products I didn't need or suggest hardware simply because it was more expensive. I felt they were very honest and direct.

The product itself is a sexy beast. It's incredibly quiet, powerful and arrived secure in solid, double-boxed, packaging. Everything is performing beyond expectations.

This is one of the few companies I've encountered where I feel like they not only care about their customers and have incredibly solid customer service, but make an outstanding product as well.

Excellent company and fully recommended.
"

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