"Fantastic product and a very pleasurable buying buying experience. The computer was built and shipped the next day after order placed. Well packaged with no damage. I spent months researching different companies before making a purchase from Puget. They are not the cheapest place to buy from but you get a quality product and free lifetime tech support. Are you listening DELL? Highly Recommended!!!!"
"Puget Custom Computers gets an A+ from me! The web site is a joy to work with because the offerings are limited to selected components that reduce the hassels of incompatable pairings. Even if you want a full custom rig Puget Customs recommended parts by category makes the process rational.
What clenched the deal for me was the friendly and no pressure assistance of my salesman William. He was so helpful when ansewing my questions that I bought my "Heavy Duty" home computer from Puget Custom instead of the mainstream manufacturers. Oh! and my purchase was on budget too!
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"My entire experience with this company was grand! Within just a few hours I had several responses to various questions that I had submitted. Their help forum is extremely helpful. Their technical staff are knowledgeable and understanding. I highly recommends PugetSystems for any of your computer needs."
"I had one problem, but I'd definitely buy from them again, and recommend them to friends.
Good:
Great interface for designing the computer. The process for having it built was painless. My contact, Wilson, was helpful and tolerant of my questions and special requests. Good privacy policy. Fast build time. Surprisingly excellent packaging material--they've definitely gone above-and-beyond in making sure the systems they make are protected from transit damage. System in perfect condition and fully functional on arrival. Nice documentation came with system. They've earned my confidence that they're trustworthy.
At build time, they discovered that the memory cooler could not physically fit in the system. That can't be predicted, so it's not their fault. Their response was to notify me of the problem, then ship the cooler with the system but not installed, and refund me the cost of the cooler. That is an excellent, customer-friendly response.
Bad:
By email we established a particular partitioning of the main drive, and the instructions were noted on the build instructions, but the partitioning was not done. When I pointed this out, they acknowledged the mistake and offered to help me fix it. Since I didn't need help to fix the partitioning, I don't know what kind of support they would have provided, but they did offer to help. (By the way, they also tell me that they've since added an automated check to ensure that the problem doesn't happen again.)
Based on my interactions with them, the huge body of positive reviews on this site, and gut feeling, I really think that the partitioning problem was just an unlikely chance fluke and that they would have done what it took to make it right had I needed it.
Overall:
If ResellerRatings had a finer-grained scoring system, I'd give Puget at least 4.5. In fact, Puget's responses to the memory cooler and partitioning problem were as good as I could ask for, and I seriously considered giving a 5 on that basis.
My next computer will be from Puget. I'm definitely willing to give them another chance, and I'm optimistic that this time I'll have a perfect experience."
"Puget Systems delivers a stellar product. If you're thinking of purchasing a "customizable" OEM system (whether it be Dell, Gateway, HP, or any other big name), compare the system with what you can design at Puget.
The brands that Puget features are first rate (Asus, Seasonic, OCZ, and many others), and the parts run from baseline to top of the line; you'll never get stuck with a suboptimal configuration. Your PC will scream--if that's your intention--and you'll pay less at Puget than at a big name, if you're even able to create the same system.
If persuasion didn't do the trick, then here are a few humorous observations from my order:
-packaging that, provided a bit of dry ice, would have been fit to mail an Egyptian mummy
-a handy little packet detailing manufacturer information for all your parts, a quality control log, and benchmarking results
-all of the manuals and software that come with each of your parts (you know, the things that mysteriously disappear when you normally buy a prebuilt PC!)
-a fun little Puget adhesive that you can slap on the front of your PC
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"From beginning to end, a truly positive experience. I recieved a friendly call helping me make the final touches to my computer and advice on exactly what I should spend money on and what I shouldn't to build a system that met my needs."
"I have now dealt with Puget Custom Computers twice. The last order, for a CPU cooler, was done entirely through the web and without a hitch. The first order was for a new, custom computer. The support in helping us configure this machine was outstanding, as was their patience. They even ran comparison tests with some relatively new memory modules to determine the best configuration! We wanted a powerful, stable and very quiet machine, and that is just what we got. The only thing negative I could say is that they were unable to accept a company credit card issued by a non-US bank, so we had to rework our payment plans to use a personal, US-based card."
"My experience with Puget was excellent across the whole spectrum. I had fast and accurate advice on the computer that would suit my needs EVEN IF THIS IMPLIED A LESS COSTLY MACHINE than I had originally envisaged. The computer was delivered on time, very well packed, and I am fully satisfied with it."
"The whole process was painless, and my rep (William George) was quite patient. The time from initial contact to final order spanned 5 weeks, during which time I did a lot of research on components, hardware combination, did comparative shopping, and exchanged numerous e-mails."
"I was impressed with Puget Custom Computers web site because the parts they have listed as in stock actually are. Alot of sites say they have it and then you find out a day later you are on back order, that wasnt the case with Puget Computers. Just the fact that they had the part I wanted was just the begining. The price was great and they had my order at my door (all the way across the country to Maine) in just a few days. Way to go and I highly recommend this company."
"Great purchasing experience with the company. Provided very helpful assistance with designing the configuration I needed. No problems with system. Enjoyed the fact that there was no extra promotional software installed that I would have to remove. System was delivered exactly as requested."
"I have had my computer for just over a week now and am very happy with it. puget got it built and shiped to me in one week! the quality of parts and workmanship is very good. tech support has been great for the minor issues/questions I have had. it also comes with lifetime tech support and one year replacement warantee on parts.
if you are not a super geek and dont build your own computers getting a full on custom machine put together can be a little scary but puget made it very easy. I will be a repeat customer!!"
"I had a wonderful experience at Puget Custom Computers. Not long after I submitted a configuration request, I was contacted and asked if I wanted them to tweak the system a little to fit my budget a little more. After a few back and forths, I ended up with a computer just as solid as the one I'd configured but several hundred dollars cheaper.
And Puget also did a fantastic job working with my on my shipping needs and the computer arrived in great condition.
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"Purchasing a computer from Puget was the best decision I made. They custom built the computer exactly to my specifications, and were fast at building it too! They also responded within 24 hours of a question I had about my build. After completing my build, I sent it in and they almost immediately started working on the computer! There was a part that they didn't have in their warehouse but they quickly ordered it and assembled as much as they could until the part came in only a few days later. They finished assembly and throughly tested the computer. Everything was logged on the website so I could check every little detail about what was going on. They also answered any questions I had during the build. When they were finished, they shipped it in an amazing box that looked like it could withstand a tornado! It came to my house completely safe and working 100%. All other parts that they didn't use were also shipped with the computer! I'm so glad I chose to get my computer from Puget. I highly recommend ordering from them for your next custom computer."
"My first order with them. The transaction was smooth, shipping was fast, the price was great for the hard to find items! Yes,will purchase from them again. Jmofield"