"Purchasing experience was great. I selected a custom computer for video editing and submitted it for Thier comments/recomendations. They suggested some recommendations that improved the computer configuration and actually reduced the cost of the computer. The computer was shipped in a timely fashion. I had some difficulty with one of the hard drives. Tech support talked me through reseating the hard drive connectors and resolved the problem. They did put the wrong amount of RAM in the computer (2 Gb vs 4 GB). They shipped me the 4 GB RAM, and I shipped the 2 GB back to them at their expense. The computer is working fine and does a great job for the reasons I purchased it."

"In a word...Awesome. From the moment I e-mailed them with a question, to the moment it arrived here on my doorstep the customer service has been amazing. Coming from someone who works in the customer service industry for a living, these folks are great. I had sent them 5 or 6 emails asking questions before I even orded the system and they responded back promptly with great, honest answers.
Ordering Process was totally painless, plenty of options to pick from, quality parts, honest reviews.
And now the all important...the actual system. It is as amazing as the customer service is, quiet as a whisper and fast as lightning. Sometimes I forget its even on, when im sitting right next to it, thats just how quiet it is (and I didnt even order the Silent system they offer).
All in all, you cant go wrong with this place, sure...you might pay a couple extra bucks than some other places, but its worth every penny. I will always order from Puget Custom Computers whenever I need another system."

"Puget Custom Computers should hold workshops to teach other companies about cutomer service, and providing quality products. People are willing to pay more, the call of "HURRY NOW WHILE STOCKS LAST" does not appeal to me.

I appreciated Wilson Chau's patience in dealing with my questions, and guiding me through the process, never hovering over me to sell something I didn't need. In fact at one point, he told me to delete a component from my configuration, simply because it would have been useless to me.

I received updates dring the build, and in one I was told that a component was not readily available. They apologized profusely even though they were upgrading me to the next model. It took a few days for me to realize that the basic model didn't have the power I wanted. When I ordered a larger CPU, there was no problem making the change at all, they advised that it would add time to expected date of arrival.

Puget had never shipped to Bermuda before, and I asked if it could be arranged. The answer was we'll look into it, they looked, they arranged, and 10 days after dispatch from Washington State I had my laptop in the middle of the Atlantic Ocean.

It is beatuiful machine, surpassing all my expectations. I took it to work to show off to the IT Guys and they were jealous. Family and friends have certainly been hearing about this wonderful computer company, with knowledgeable, courteous staff, who respond promplty, with answers that lay people understand."

"Order my new system on January 3rd, it was built and shipped by the next day, and I received the shipment a day early, on January 8th, from FedEx (I had paid for 1-3 day shipping on the order). Puget Computer staff answered all my emailed questions in a very timely manner, and their product has performed exceptionally well. When I first obtained a quote from Puget, I was also very impressed with their suggestion that I could save on shipping costs by purchasing my 24" flatscreen monitor closer to home. Thank you, Puget! I will definitely return to your company when I need additional equipment."

"I recently had a computer made at Puget Custom Computers. I am very impressed with the quality of workmanship that goes into these computers. They made it just the way I wanted it. It runs great. It is very fast and quiet. I was especially impressed with the fact that they test each part four times and only put the best quality parts in the computer. Puget Custom Computers also offer a warranty of lifetime labor and technical support. They are very pleasant friendly people to deal with and there is no loud music in their store. They had the computer ready in a week and even got rid of my old computer for free. I was very impressed with the quality of their product and the service. I will never buy a computer from any other company. "

"Great presale info, impressive build quality and quality parts. Now if they can just fix the warranty process. RMA for defective video card on 1/2/08 and gave them a CC# for overnight delivery for $18.00 additional. Card did not ship until today, 1/4/08. $18.00 was refunded without a problem, but still will have no replacement video card until next week. If not capable of overnight shipment, do not tell customers that it is available."

"I bought this as a high end home workstation for job overflow, AV editing, some gaming / PCC has excellent online reviews / PCC Website comprehensive, informative, easy to navigate / Easy to choose a basic configuration and then modify to your needs, often with a concensus or personal preference from their team regarding options / Advisor followed up immediately when ordering to help fine tune the system/ Order processed and delivered quickly / Build log, photos, extra part bundle and reference notebook appreciated / Upfront info in setting up onboard wireless and KM would be helpful as it's the first task the user does / Computer case of this mass needs casters / Needs more frontside USB ports for external HD swaps / Clean component and cabling install / So far, system performs as advertised, silent, performs video editing at exceptional speed, I expect it to perform CAD as well as my employee workstation / Not inexpensive, but considering what my employee workstation cost, this is a value for what I expect to be a legacy home system."

"Puget Custom Computers, delivers only total customer
satisfaction. PugetSystems sales, customer service, were courteous, extremely knowledgeable, honest. They are young adults, very professional, and eager to prove to the consumer that Puget Custom Computers is the best in the United States. Folks, I believe they are. Thanks Again Jon. J. P. Las Vegas, Nv"

"Worked personally with courteous, knowledgeable sales person to select appropriate quality components. Build completed and delivered three days early. The wireless reception is double my previous unit. Really appreciate not having unwanted "trial" applications pre-installed junking up the landscape."

"This company was a joy to do business with. Their website made configuring and ordering a system simple, and when I had a question it was answered promptly and politely. Tracking the order also was unique in my experience. They have a checklist of tasks to be completed, and you can follow the progress of each task right up to shipping. The system was boxed to survive the rigors of shipping and is working without a hitch. "

"Wow. What an outstanding experience. Yes, they are a bit on the pricey side at first blush, but the customer service, build, communication and delivery is second to none. No silly bloatware. People that actually take the time to check the latest and greatest components/OS updates. Puget even provides a set of photos of the computer before it is shipped to salivate while one waits for the shipper. Overall and underpromise/overdeliver kind of experience. Highly recommended. Just great folks all round. Updated 2-23-08"

"A great experience with Puget from the start to the end. I ordered a mid-to-high range gaming PC and exchanged several emails with my sales rep. All communications were prompt and most important, my rep had several opportunities to "up sale" me but did not - I felt like he truly did his best to help me get the best PC for the money I was spending.

The build process was delayed several days due to tight availability of my 8800GT video cards and I was keep informed of its order status on my build status page. Once the cards came in, the build itself was very quick. The build status is great and you can see what has been done and what is still pending.

While waiting for the cards, I made several changes, including a processor change, which was handled quickly and with no issues. My rep followed up with the production folks to make sure the changes were incorporated.

A great touch was once the build was done, they emailed me photos of the completed computer so I could drool while the unit was shipping.

The computer arrived on time, well packaged, and booted right up. There was a box with ALL cables and "extras" for each component installed in my PC. There was also a notebook with detailed info about the PC along with part manufacturers used, warranty info for each part, and baseline performance and temperatures. The system is everything I thought it would be and I am thrilled with it.

This was my first buy of a "custom" computer and of course the first time I used Puget. I highly recommend Puget Custom Computers and will use them in the future for my other PC needs. "

"Amazing order system. Very response. Computer works great. No extra junk loaded on computer. Cabling is great. I highly recommend them."

"Great guys. Stellar service. Machine rocks, good prices. I looked at the big boys like Dell and Alienware (now owned by Dell) but after hearing nightmare stories about Alienware (the last one from a movie set last week where a guy had one of their laptops and was miserable; I decided to go with Puget. I'll buy another one from them and probably a laptop too. They answer the phone in real time, are helpful, speaka da English and know their stuff.

After a nasty, $2k HP laptop (Pavilion 8000d) which finally self destructed after only two years (overheating?) I'm sticking with smaller, boutique shops like Puget. You won't be sorry - I wasn't.
Mark Laing
"

"Puget definitely deserves its fantastic rating here. From my first contact back in August about potentially purchasing a system from them until I finally ended up doing so in late November I had excellent, friendly communications with my sales rep. Calls were returned within an hour or two and even on a late Friday afternoon they promptly helped me deal with a shipping issue (something not their fault at all). I would most definitely recommend them to anyone.

The computer itself is very professionally built, all wires neatly kept clear of the motherboard. It has been completely stable so far and virtually silent even though I didn't specifically choose that build type."