"I've purchased computers from various specialty companies, to include Alienware, Voodoo, and Thunderbox. I was drawn to Puget based on reviews of their "silent gaming" machines.
Since my first phone call to the company I've been 100% satisfied. William George helped me plan and build my rig to my exact specs, and worked to expedite the order so I could have it ready as a gift for my daughter.
FedEx was actually a day late in delivery - yet Puget was able to secure a refund on my shipping, so while the system was a day later than I'd hoped, it was not only NOT Puget's fault - they refunded shipping costs.
The machine truly IS "silent." I literally can't hear the thing running, and it cruises right through all the games and apps my daughter throws at it. It's now right up there with my Voodoo Hexx rigs as one of our "showpieces" for my gamer geek friends :)
I completely recommend Puget, with no reservation."
"Awesome company with excellent customer service. Everything was smooth and easy from begining to end. I needed a good computer for scientific research with a significant amount of memory and graphics capabilities. I am not an expert with computer systems so I needed some advice as to what should go into the machine in order to run the software I needed to work with. They did a great job of helping me pick out the best machine for my purposes while staying within my budget. Very honest and professional. Then they kept me updated every step of the way as the machine was put together (along with pictures when it was finished). It was built and shipped promptly and took me no time at all to plug it in, install my software, and get to work. Everything that was shipped was clearly labeled with explanations of what it was. The computer has been working perfectly, and it is nice not having all the extra junk software that comes with a big company computer. I have been using the machine for 3D visualization of high density data sets along with GIS applications. Everything works great. On top of that, the machine looks good and is quiet.
I will definitely be buying my next PC from Puget and have already recommended them to other professors. "
"I ordered a Lite-On CD-ROM, the order entry was very easy, the price was terrific, the delivery was quick and the product was as described. CD was installed in an old Compaq computer and is functioning perfectly. Thank you for a great transaction. DHS"
"Great buy, fast shipping with tracking information, no issues at all. I will buy from them again."
"Great job with the order, I came in for a local pickup and the checkout process was fast and easy. Thanks!"
"I have order 5 servers from Puget Systems and each one has been a positive experience. They are great with customizing your order and they give you excellent documentation on your build.
The only negative that I can think of is that their tech support line almost always rings to voice mail. They do, however, get back to you in a reasonable amount of time, and are knowledgeable.
None of my servers have arrived damaged, and all of them shipped promptly. I will order from them again in the future."
"Puget Custom Computers builds high quality machines from great components. I have purchased 5 machines recently and they have all been built with careful attention to detail. I am very satisfied."
"The computer was very well built and was more than I ever expected"
"This is the best custom-built computer I have ordered. I have had others through well-known boutiques yet this has been he best experience by far."
"These people treat you very well indeed. And they are knowledgeable. My entire experience has been 100%. Also, the rig I took possession of an hour or so ago, is many times more equipment for the price than the V-x-x-x-x-x I purchased some time ago. I'll add more to this review when I actually boot the machine up and load some software. But I can tell you now that they don't do business like the average tech vendor."
"Helpful with configuration. Responsive on communication. Delay of several days waiting for part. Offered alternative, but chose to wait."
"This was the BEST SERVICE that I have ever had from ANY company for ANY purchase. They went to extreme lengths to be helpful and it was very easy to get in touch with technically savvy sales and tech support personnel. They will get my future business."
"I am a true believer in reseller ratings, so when I was looking for a custom computer builder, I came here. I found Puget Custom Computers. I never even heard of them until now. So I called and talked to William George who was very friendly and oh so helpful. I ordered an Antec P182 Mid Tower Case (gunmetal w/ black trim), Asus P5K mobo, Intel Core 2 Duo E6850 (3.0 GHz, FSB1333, 4 MB L2), Kingston HyperX DDR2-800 2gigs, Asus GeForce 8800GTX 768MB, Asus 18x DVD-RW, 3.5 floppy. Most of all I wanted swapable hard drives, so I got 2 Seagate Barracudas 250GB. 1 with windows XP pro and 1 with windows vista ultimate, and I can change them at will. This machine works great! It is so quiet and works flawlessly! I could not have made a better choice than Puget Custom Computers. Shipping and packing were excellent. Everything I paid for including what they didn't use came with the pc. I may have paid 3g's, but the old saying is true, you get what you pay for. Thanks to William for helping me arrange my system, and thanks to Stacey for building it, and thanks to Jon Bach the owner, and thanks to everyone at Puget Systems. I couldn't be happier!"
"Short leadtime, excellent attention-to-detail and workmanship, prompt email replies to inquiries."
"Great company with excellant customer service I would highly recommend them."