" The staff at Puget Custom Computers was very usefull in helping me select system components that would be compatible in a system and which would satisfy my computer needs while still staying within my budget. They did not try to sale me anything I didn't want or need. The components they use are quality ones. They responded promptly to all my questions. They assembled the system within a matter of days and shipped it. I got an initial quote on Oct 20, an invoice by Oct 25 and the machine at my home by Nov 3. The computer arrived in good condition and with all the components it was supposed to have.
The only problem I encountered concerned the installed drivers on the new system. I had a few frustrating days trying to load some of my programs on the new computer. It took some time to figure out why I was having install problems and more time to correct. It turned out that some of the drivers they installed were not the latest available and that resulted in my spending a lot of time diagnosing what was wrong, locating/downloading/installing what was needed to correct the problems, and starting over on the program installs that didn't work before. Not a serious problem but a frustrating one and one that could have been avoided. Once all was updated, everything installed and runs smooth.
This one glitch does not amount to much when I consider that Puget has a very professional staff, an efficient assembly and shipping procedure, quality components and a reasonable price. I highly recommend their company to anyone wanting a quality home computer specifically assembled for their needs..
Lee Ruth"
"My order was placed using only their on-line tools, no phone calls.
The process was very easy and worked very well.
After my order was submitted, I used one of their on-line tools and asked them to verify that my configuration would be good for its intended purpose.
In a very short time Chris responded to my request and confirmed that my configuration was good.
I tracked the progress using their on-line tool. There were some delays with the availability of the memory for my PC, but Chris was quick to respond to my email inquiries.
Even with the memory delay, my order shipped 7 days after the order was submitted on-line.
The computer arrived without any issues. Puget takes great pride in how they package the system, and it showed. Everything arrived in great shape.
The computer has been used for 4 months now with no problems.
"
"Too tired to write a long summary. After 3 months of trying to get a top end computer and working with 3 separate companies PugetSystems was the only one that stayed patient and got things working properly. They were fantastic to work with and turned someone who was irate and frustrated with the boutique market into a very satisifed and grateful customer.
They stand behind their systems. They'll do whatever they feasibly can to make sure you are happy going the extra mile that others won't.
After learning more information from originally submitting this review I'm really impressed with the efforts they take to please their customers. They truly take to heart feedback and act on it. One couldn't ask for better service delivered on a personal and sincere basis."
"I purchased my computer with some advice from a friend who also puchased one from puget and the order went thru fast. It was built correctly and shipped to me with great packing care. I made a software error,(long story), and I screwed up my computer. The very first day I got it. My fault and yet Daniel Brown, from Puget Systems helped me out with my multiple phone calls and emails to get me back up and running right away. By all rights, I could have been left out to dry. But the support was by far the best I have ever dealt with. Ever! I cannot recommend this company enough in terms of politeness, accurate and helpful. They happen to sell good quality items which altogether makes for money well spent.
"
"Awesome. Excellent service, great recommendations on the right components. Great shipping. Way better than the "D" place I usually use!"
"I ordered my Puget Systems PC after my previous PC (from another small company) failed. I was immediately impressed with the speed in which a representative contacted me--less than ten minutes from my first configuration!
From that point on, I spoke with a sales representative regularly, bouncing questions back and forth until we came upon the best PC for me. The representative was extremely polite, knowledgable, informative, and honest.
I ordered my PC and received it within the stated window. Everything was undamaged during shipment, and shipping materials were of high quality.
The PC itself is outstanding! I ordered a quiet PC because of extensive audio work, but it also had to be high end for game development and game play. It runs like a dream and it so quiet I literally cannot hear it, even when the system is being taxed heavily. In addition, the PC never even comes close to overheating.
Overall, I am beyond satisfied with this system and definitely recommend Puget Systems to anyone else looking for a custom made system!"
"I can highly recommend this company to anyone. The web site is very easy to navigate and product descriptions are very informative. They even recomend you to search for an additional information about PC parts at another web retalier (newegg) - not every company would put a link to potential competitor. Customer service was the best I ever met online! I discussed the specification of my PC several times with William and he answered within minutes after my emails. He helped me not only to combine the exact features I wanted but also to save some money on my order. I could see real-time progress with my order - when my PC was assembled, tested and packed and by whom! Within 1 week I got my brand new PC (compare with 1 month delay at Velocity Micro...). Will definetely buy from them again!"
"exelent customer service, extremely well informed tech support"
"The personal and extremely fast customer service and email replies were excellent. The website design is very helpful, and all the information is available easily. The parts available are also of high quality. I am very pleased with this company and the service and parts they provide. I highly recommend it to anyone who wants to build a computer from scratch. They'll even install Linux for you, if you don't want Windows! "
"I searched for "custom built computers" and came up with about 4 that looked reliable. When I started configuring systems, only Puget had the name brand, quality parts that I preferred listed, including the brand of hard drives. Even though some of the other companies may be more well known, I quickly ruled them out.
The Puget staff members were very helpful and even though I took about 4 months to actually order since I was waiting on new technology such as the Core 2 Duo processor, they happily answered all my questions and were honest about new processors and such and what I really needed in a system for photo editing and graphics work. They were a pleasure to work with. I received my machine yesterday and it's working perfectly at the moment. I don't think you would get this kind of personalized service and quality components and, as one person stated, no "junk" installed on the hard drive! I would definitely recommend them to friends and buy from them again."
"Purchase was very smooth and well documented. I was able to track the system through the whole process."
"After seeing the reviews by other buyers here, I took a look at the Puget Systems website and was blown away by the amount of detail and ease-of-use of their ordering system. Once I placed my order, I was able to constantly get updates on every aspect of the system build -- even when parts that needed to be ordered were expected to arrive. The PC arrived ahead of schedule, expertly assembled and packed, and runs like a dream. I can't think of a single negative thing to say about the entire process. In summary, Puget rocks!"
"I ordered a high end computer from pudget not long ago. From day one, the pudget website asked me what type of computer i want and then the customer representative William emailed and help me configure the computer that suited my need.
Their customer support is fantastic. They have the paitence to work with you and helped you configure the computer within your budget. It is also quick for them to assemble the computer. You also get to see the status of your computer assembly. The representative are friendly, courteous, and knowledgable about their products.
As for pricing, Puget computer cost more than Dell, but I don't think it is terriably over priced when you compare this company to some other company like Alienware and Voodoo PC. I feel they did a good job on wiring and computer assembly.
Overall, I would highly recommand this company to anyone that wants to buya PC and i am looking forward to do business with them again. "
"I wanted to have the fastest computer for video editing with Adobe Premiere Pro 2. It was hard deciding on the components since Intel has faster workstation CPUs that can use faster RAM (written 10/06) while there is a hardware board by Matrox for Premiere2 (RT.X2) than currently only fits AMD dual-CPU dual-core motheboards... I went with the AMD solution, and while it's not as fast as I hoped, I guess the hardware to completely satisfy my needs is yet to be developed....
Puget Systems were very helpful throughout the whole process of selecting the parts, special ordering them, and even hiring a customs broker when the cooling for the Nvidia 7950 got stuck at the borders on its shipment from Germany. It took a while but the computer is at my desk now and I love it! Puget included all the extra cables, the manuals, and everything I might need!
I had built 4 workstations before and it always took at least 4-6 weeks, some RMAs, and some (fatal) mistakes before -- so I wasn't hesistating for one minute to have someone more prepared for this to build the system, not worrying about all the headaches that accompany building something as unique as the beast I wanted! Sure, it cost a few grand more than if I got all the OEM parts myself but it saved me a lot of time that I don't have and it has a warranty and all the cables are nicely tied together... it was worth it! 9 out of 10!"
"The computer buying experience was superb. From day one, Richard helped me out always with any questions till i decided on a perfect system for me. It took two days for the system to be assembled and shipped! It was amazing how fast it really was. The computer came in the most secure shipment i ever see. It came out blazing!!! I am very satisfied. THe price isn't the cheapest you can find on the internet but, for a little more, i would not mind in exchange for a complete peace of mind in purchasing this computer. I will be back for more, and will recommend to ppl.
Thanks again the gang at Puget!"