"Was drawn to Puget's website by googling their excellent dual core vs dual processor article with good comparison of AMD and Intel architectures, including test reports, etc. Decided to buy from them based on the article and subsequent presale technical discussions with their folks. Finally asked for a system to be built and inquired about having it expedited. While he could promise nothing, the tech said he'd see what he could do. Box was due in 5-6 days arrived in 2! Haven't plugged it in yet, but I'm confident and looking forward to doing business w/ these folks in the future."
"my younger brother pointed me out to puget after i informed him i wanted to purchase a new desktop pc. the popular brands were overpriced, and i don't have the time to build my own machine. puget was perfect, and their rep. wilson worked with me to configure the perfect machine. when i stressed my budget, wilson cut out the monitor from the package and referred me to newegg.com, where i was able to buy a cheaper monitor. throughout the whole experience i felt that they really cared about providing the best possible computer. i'm using the computer to type this, and must say that it is perfect. quiet and fast. everything i was looking for. i now recommend this company to all of my friends and family."
"I am totally impressed with this company and I'm not easy impressed. I generally research things to death prior to buying an like to think I try to make informed decisions, almost to a fault. Pugets staff was very helpful throughout the process, communicating with emails during my configuration stage as I tried to find the best bang for the buck and modifying my order over the course of a couple days from my first saved order. William suggested a couple things that saved me money and/or improved my systems performance. I placed my order and within a couple days, the system was being built (had to wait on a processor and video card to be shipped). Within 2 days, the system was built, benchmarked, pkged and shipped.
When I recieved my system as I unpacked it, I noticed a rattling sound. My video card had come unseated and scratched the window on the side of the case pretty badly. I was not thrilled with the idea of having to file a claim with the shipper and jumping through those hoops to get it replaced. I called Jon and they shipped a window out same day so I would not have to go through that process. I was very impressed with that level of service as they had not responsibility to. They had tightly secured the video card, even hot glueing the end of it but it was clear that the package had been dropped. Because of their outstanding packing, there was no damage to the rest of the system, just the loose dangling card.
Throughout the process, I was kept well informed on the progress of my system build though the website and emails. When the issue of the damaged window came up, they offered their apoligy and took care of it in a way that was of least trouble to me, even though it was the shippers fault.
My system is everything I had hoped it would be. It just flies through games and the duel core AMD X2 4400+ allows me to multitask full bore, like running a full virus scan and still surf like there is nothing else going on. The case is beautiful, the cable routing is neat and professional giving maximum airflow. Nice little touches no one else does like hot glueing PCI cards in their slots, Rubber "U" channel around any sharp edges in the case. The fans they used (2-120mm, one front, one back) and the Seasonic PSU are so quiet I can't tell if the system is on unless the hard drive or DVD spin up. I can't sing enough praises about Jon and William and the rest of the Puget staff. Their a first class operation who gives the customer more attention than you will ever receive from the Dells/Gateways/Alienware's of the world. "
"I have purchased two computers thus far from Puget Systems, and both times they have proved to be well worth it. I am very impressed with their customer service and quality of craftmanship. Their ordering system is also very pleasing and welcoming to use. I get to easily pick and choose which parts I want to put together without being restricted. And if I choose something that is incompatible, a representative always looks over the order, and suggests anything that will improve your system given your budget and the purpose for your computer. I will continue to purchase my systems from this company, because I haven't seen a better company, yet. They by far blow Dell, HP, and all the big name computer retailers out of the water with their low prices, great customer service, quality work, and awesome online ordering system. I highly recommend this company."
"My 3 year old personal desktop died. It was certainly repairable and I would have kept it for another year or two but I decided this was as good an excuse as any to purchase a new one.
My local custom computer store was no longer available. I have had some very dissappointing experiences with the major computer sellers in the past. I now prefer to purchase from a custom computer builer. Their systems are usually competively priced and a custom builder doesn't farm out the most important item in a computer system i.e. customer service. So I decided to buy online. The reviews on "Resellerratings.com" are the main reason that I became interested in Puget Custom Computers.
This was by far the best shopping and purchasing experience for a computer that I've had in nearly 20 years of personal computing. PCC is the real deal.
Their website had everything I needed to research and configure the computer I wanted. I found their website very easy to use.
My questions were answered in a timely manner with very helpful suggestions on what I needed.
I shopped around and found that PCC was very competative on their pricing when doing actual "apples to apples" comparisons.
The computer arrived a day early and I have never seen a product packaged so well for shipment.
I've got the computer set up and running. The system and the purchasing experience exceeded my expectations. I would not hesitate to purchase another system from them.
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"Within a few hours of creating the quote--late at night--Jon responded, answering my questions. He provided recommendations based on my goals, which I accepted and have been extremely pleased with the results. The UPS ground shipping was so fast I thought it must have been shipped overnight air at first. Their unique location at SeaTac airport must be part of the secret formula. Using my system for about a month and a half, I couldn't be happier. I haven't had a need to contact support. When I decide to upgrade, I will definitely use Puget Custom Computer Systems as I have recommended them to my friends and associates."
"Exellent service and support. I'm very happy with my new toy-it's everything I expected it to be."
"Purchased the Quiet Gaming System. A very nice experience. Professional, timely and helpful. Puget does it's job well and has made a customer for life."
"My entire purchasing experience with Puget Custom Computers was absolutely First-Class. Thoughtful website, rapid response by email, superior product packaging, and best of all--an Exceptionally well-built system. I ordered a "Quiet Gaming Computer," and it has exceeded my expectations!!"
"OUTSTANDING Service, Knowledge, and Guidance. I spent my career dealing with numerous computer companies. Puget provided accurate timely information concerning my custom built system. I had conversations with the President Jon, Richard in Sales, and Paul Senior Technical Manager. I had priced other system builds, but no one came close to what I received from Puget in all around product specifications, service, and price. I will be ordering my second computer shortly from them and told others about this company. "
"Puget Systems is a very helpfull, friendly and professional company. I recently ordered a high-end laptop from them and was very impressed with the attention to detail, and the customer service I received."
"I had been looking for a reliable, experienced builder of custom computers and found the Puget Custom Computers website very interesting, with far more detail than I expected. During 4 days after the original quote my representative had worked diligently with me to refine my system, resulting in a feeling of absolute confidence and I placed the order. Now I know that all assembly and testing procedures were followed because I have a name, date and time each was done, and actual benchmark readings! In 2 days my computer will bw delivered, and I believe it will be perfect, but if not, I am protected by the warranty which even includes shipping charges!"
"I have just bought a second computer from this company. They gave me great tech support for my first computer and have been very accountable for any problems I've had with it. They also supported me last year to not buy another computer from them! Both times I've bought a computer from them, I've had a wonderful experience. They have always been very attentive to my needs and made me feel as though they really cared about me. They have been knowledgeable, courteous and supportive both through the ordering and fulfillment process and with tech support afterward. I'm glad that I found them."
"Buying from Puget was the best buying experience in my career. There was no hassle, no delays, no "I'm sorry, we don't have that in stock" problems at all. I simply configured my system, placed the order, and it received it in about 1 week with exactly everything I had wanted. The system is absolutely silent. I was afraid of noise from such a powerful machine, but there simply is none. The keyboard is nice too -- ultra quiet and soft-pressable keys. There isn't one thing that I regret about purchasing from Puget. It's worth every penny."
"I took months to select a vendor for this computer and am totally convinced I couldn't have made a better pick. Was treated like I really matter to Puget. They were attentive to EVERY detail, communicated in a timely manner and delivered a knock out system. I waited 6 weeks before providing feedback to wait until the initial excitement of getting a new computer wore off a bit. I now know the excitement will live on!"