"I found Puget Computers to be one of the most responsive, capable vendors I have ever dealt with. Such praise is rare from me. Like most consumers, I have becomne jaded by sellers too willing to take your money, but too slow to stand behind their products. Puget is a breath of fresh air. Their website is intuitive, thorough and provides excellent feedback to buyers. So often clicking "BUY NOW" means "THANKS, SUCKER". Puget however allows a buyer to stay in touch with their order until the moment of delivery. Inquiries are answered promptly by a real person! I had a minor glitch in one of the systems they provided (hardware conflict). They immediately accepted the system back at their cost, hunted down the problem and returned the system to me in perfect working order. I'm located in Canada, and sometimes American sellers treat us like we were on the dark side of the moon. Not so Puget. Great service in every respect. At the time I told them how impressed I was with them, and I remain impressed to this day. I am not a computer professional, just an ordinary consumer. I would not have taken the time to complete this survey and say as much as I have unless I believed strongly in this company. "
"Our office manager's machine had a melt down and we needed something that was fast and reliable. Our past experience with Puget Sound has been excellent and we weren't disappointed. The turn around time was very quick and the computer was in our office and running about a week after we submitted our order. I would definitely recommend Puget Custome Computers!"
"After some initial disappointment when our new computer was apparently damaged in shipping, we now have a functional machine that we are pleased with. The return was easy, and repairs were accomplished quickly. As for ordering from Puget, their website made it very easy to compare components and design the computer that met our requirements."
"Just awesome! I have been a loyal Gateway computer user for the last 10 years and really didn't have much problems with them. However I always felt limited by Gateway's configuration options and somewhat over charged for what I actually purchased. Puget offered an extensive choice of options so I could build an awesome system for my budget and had in depth articles on various topics like types of memory, mother boards, and processors so I had the latest up-to-date information to base my decision. I am typing this message from my new system right now and it is by far the best system I have ever purchased. And with the expert assistance I received before my purchase and the excellent customer service and shipping I experienced through the entire purchasing process, I am confident I have purchased a reliable system and would recommend to anyone thinking of buying a new system to go to Puget Custom Computers."
"Ordered a custom built Theater Notebook computer with 2 GB of ram, with an AMD Athlon 64 3700+ CPU and a DVD burner.
The system is very fast and very stable. I got excellent service from Jon on my questions and my system review. I was also able to get Windows 2000 installed instead of Windows XP, which is very rare in new systems.
They built the system, tested it, and got it shipped to me in less than two weeks.
I am a very happy customer, and will recommend them highly."
"I was admittedly nervous about purchasing a computer from an online company that I had previously not heard of, but a coworker had and had a good experience. I will say that their online help people were very helpfull both before and after I purchased a computer from them. they made a mistake on a friends computer and they took imidiate steps to fix it. I believe they overnighted the replacement hardware at their expense. Overall I was very impressed with their service and prices and will be looking back to them next time I purchase another computer."
"Puget Custom Computers have been wonderful to work with. From the time I entered the website up to this present day the purchase process, service, and attitude of the people I've dealt with have been great. The website is easy to use, changes are made easily, and the prospective purchase is reviewed by a professional. We've had our machines serviced and the staff and timeliness of repairs rank higher than anyone else I've dealt with. They deserve a large Bravo Zulu!"
"Great prices! Great service! They were very helpful right from the begining all the way to the end. If I ever need another custom built computer, Puget is where I'll go."
"The customer service I received before I even ordered was amazing. I was just shopping around when I found Puget. I emailed a few questions and was suprised that they were answered that same day. I also had a problem entering my APO address. I emailed Jon to let him know what my actually address was. He replied that he had fixed the website so I can enter my address correct. OUTSTANDING!! That is what sold me.
I sent a few more emails about my quote and they were answered quickly.
At the time of this email, I still have not received my computer. The package was delivered to the military post office system when Puget said it would. That's the military for you!
Just with the customer service alone that I have already received, I would and have recommended Puget to my friends.
P-Dubb (Indian Name - Smiles Like Joker)"
"First off, I want to say what a great website they have and how you can view your account info and have a record of all correspondence right at your fingertips. NICE!
I chose to have a computer built because my HP Pavillion was so "proprietary" that I couldn't upgrade it...thus, I wanted my next computer to be more expandable. I actually had been researching and purchasing parts (video card, dvd drive, pci cards) on ebay for awhile and intended to put the computer together myself...but I chickened out at the last minute and searched custom built computers on Google. I was amazed that Puget agreed to install my parts (free) considering they didn't make anything on them.
At the time of my purchase, they had a special offer...a free 3 year warranty...which I gladly took advantage of. A few months after I got the computer the hard drive died. As far as I'm concerned, this was just a "Murphy's Law" issue...I don't hold Puget responsible. I contacted them and made arrangements to send the computer back for replacement. In the process, I asked them to add another drive and set it up in a mirror configuration...then I paid the balance for the extra drive. The computer was returned within a reasonable amount of time and I am a satisfied customer.
Inital communication with Puget about purchasing a computer was very quick and easy. When I had an issue, it seemed to take a bit longer to hear from them...but in the end, I was contacted within a reasonable amount of time and sometimes by Jon (owner of the company) himself. Jon even called me while they were putting my computer together to ask me a question.
In retrospect, I have discovered custom build options closer to home and think I would consider a local business more comforting (I live in Vermont...and Puget is 3000 miles away)...however, I am very pleased with my purchase and the service I have receive so far.
Thank you,
Carl Villanueva
"
"I bought my shuttle (mini computer) at this store. It was great experience, they take care of my command really quickly. I especially like their customer services that has been amazing. I highly recommend this store."
"My laptop arrived very quickly with no hassal. I was kept informed during the build process. I got a unique/custom laptop that was twice as fast as the best offering from Dell/gateway for less then they charge for less capable systems. The guys are puget really took care of me. I've ordered a couple of laptops from them now, and they have honored warranties with no hassal ( even cross-shipped me a new hard drive )."
"I ordered a dual 3.06 GHz server for one of my clients to be used for email and web services. The machine they put together for us is absolutely amazing. We couldn't have asked for anything better. I seriously doubt there is another company on the internet whose quality of customer service could even come close to comparison with Puget. I've dealt with all the big companies like Dell, Gateway and Compaq and they could definitely learn a few things from Puget. I almost forgot to mention the system I bought would have cost me over $500 more at one of the big companies and it was even cheaper than anything similar on Ebay. Great Price + Great Service + Great Product = Best Computer Company on the Internet!!!!"
"Excellent purchasing experience. I was interested in a Shuttle computer to serve as a portable database server for a group of developers. Puget had the best selection and configurability that I could find on the web. In fact, I would classify the configurability as outstanding. I also liked the ability to purchase a machine that is not loaded with all types of undesired software. Their 30 day satisfaction guarantee was a major deciding factor. The machine was expertly assembled and securely packaged for postal delivery. The machine and assembly exceeded my expectations. Nearly a year later the machine still runs like a dream."
"I needed a powerful computer with specific components and PCC delivered. I would recommend them in a heartbeat, and I have done so with my colleagues at the university. They were very accessible in their customer service, and their prices and quality were far beyond their competition. "