"I bought a video editing computer from Puget in October of 2003. John Bach was extremely helpful when configuring and ordering my computer. I called several time before finally making my purchase. No pressure. Always friendly. Very professional.

I crashed the computer (messing with bios - mistake) with just a few days left on the one year warranty. Sent it back (free) for full repair. I also to John up on the option to purchase the extended warranty - almost one year after buying the computer. No hassles. No problem.

Am up and running again like new. Highly recommended. Wouldn't hesitate to purchase again. Just a shame they're so far away (i live in NYC)."

"We received very helpful information about the computer we purchased, including the components and case. Found their web site with information about all of their components very helpful. Since we live in the Puget Sound area, they delivered the computer and set it up so that it was working. We would order from them again. "

"I purchased a new Puget Custom computer several months ago per my specifications. They provided technical assistance during the design phase which helped me avoid some unnecesary components and delivered the computer shortly after purchase as promised. I had several intermittent component issues the first few months after delivery and Puget sent me replacement parts as soon as I advised them of the problem. I give Puget Custom Computers an "excellent" rating for providing a quality computer and most of all for their dedication to resolving issues in a timely manner both before and after the sale. I have purchased several computers in the pass from other companies who's support was very poor by comparison."

"Excellent service. Great product selection at fair prices. Unlike those big computer manufacturers, there is no waiting for a response when you have computer problems. Much recommended."

"Excellent service, sent me exactly what I wanted. I had forgotten to ask for a wireless card, and because they didn't confirm with me that I didn't want one, they sent me one for free. Although I recently had a small problem with a component, it was fixed immedeately. I feel that the customer service is very personal, and the owner himself has handled some of my requests in the past."

"Nearly one year after receiving a highly customized computer from Puget Custom Computers, the system works perfectly and has been a reliable workhorse all this time. Ordering and specifying my computer's configuration was an easy task, due to great communication from Puget. The computer was shipped and arrived very quickly in a securely packaged box. I would recommend Puget to anyone wanting a quality computer."

"Puget Custom Computers made my computer buying experience extremely easy. Not only was it easy, but they stopped me from buying unnecessary and redundant parts. The cost was low, the delivery was quick, and setup was easy. Excellent work, Puget."

"Fast,courteous help in deciding what components would be right for my machine. After deciding what I wanted and placing my order, the computer was shipped in three days. Computer was well packed and contained helpfull information concerning set up. Computer fired right up and ran with only one problem, the wrong audio drivers had been installed, but this was minor. All in all a great experience. Highly recommend."

"I recently had a service issue with a laptop I bought about a year and a half ago. The issue was partially, but not entirely my fault. When I returned it for service, I pretty much expected them to do what most companies would have done. That is...seeing that it was partially consumer fault...deny repair under warranty. It was a very expensive repair, requiring a new motherboard and case. Puget Systems never balked. Pretty impressive in my book. This was not the first computer that I have bought from them, and I don't think it will be the last."

"This is my second computer made by this company. I cannot recommend them highly enough. They seem to have unlimited patience with my lack of knowledge. The unit arrived intact and about a week before I expected. "

"Everything went perfect. The computer was delivered a day or two earlier than expected. Richard from Puget Systems set everything up and helped reconnect my cable modem and assisted in moving over some key data. T

The machine works perfectly. I am really happy with the whole experience and would recommend them to anyone."

"Several months ago I decided that it was time to replace my 4 year old computer. I'm a recently retired aerospace engineer who still has a need for a "number cruncher" and who also enjoys gaming and multi-media software. After much internet lurking and comparison shopping, I chose Puget Custom Computers to build a custom system for me. I couldn't have made a better choice. At the onset of the process, I had pretty much decided on exactly what components I wanted. Late one evening (close to midnight local time) I finally pulled the trigger and e-mailed Puget for them to do a component compatibility check and make whatever suggestions they thought necessary. I expected a reply sometime the next day and prepared to shut down for the night. Before I could do so, I was rather shocked to receive a reply from a tech at Puget Systems. This began a series of e-mails in which we hammered out the details of the system that evening. Basically he thought my original configuration was fine, but had a couple of money-saving suggestions (which I certainly appreciated). The next morning I submitted my order and immediately received an e-mail from Jon Bach (the owner) outlining the building process and directing me to a page on their website where I could follow the build and testing process. The page was updated frequently and was easy to understand. The order was completed on the date originally estimated, shipped, and arrived at my house in a timely manner. During all this time, I continued to receive update e-mails. I never at any time felt "forgotten". When the computer arrived, I attached peripheral hardware, installed my software, and began a check out process. I thought I had a problem with one of the cooling fans ... an e-mail to Jon Bach resulted in a quick (within minutes) response and explanation. A quick BIOS adjustment "fixed" a problem that never was. An actual problem came up when I realized that the ZIP drive wasn't being recognized by the system (including BIOS). An e-mail to tech support brought a quick response, with a statement to the effect that they would walk me through a step-by-step process until the problem was corrected. They did, and it was really like having a tech there in the room with me. It turned out that a connection had come loose during shipment ... problem solved in five minutes. I've been using the system for a couple of weeks now and I'm delighted with it. I've made many internet purchases ... some smaller (monetarily) than this, some larger. I can honestly say that my experience with Puget is by far the most comfortable I've ever had. I would buy from these guys again in a heartbeat! "

"If you're reading these cause you aren't sure where to buy your next pc, then you've found your answer. I've bought several pc's over the past 10 years from Dell and others and have never had such a buying experience as I've gotten from Puget. These guys are way over the top in terms of config, build quality and most of all customer service. My machine was configured exactly the way I wanted it, built promptly and is frankly, way more than I expected. You don't need to search for a quality vendor anymore, you've found them. Jon Bach and the rest of the folks at Puget could give lessons on how to sell, build and support computers to just about everybody else in the industry. One note though, better get yours fast before they get as big as Dell which is inevitable considering the great company they are. I'll never go anywhere else."

"Super friendly, knowledgeable, and committed. Jon, the founder, answered each of my emails. The computer was shipped out six days after I placed the order. This IS a violation of their 3-5 day build claim, but how can you blame them when you order a part before it's even released on the market? I was actually pestering them, asking them when I could place an order so I could be first in line when the parts arrived. When the parts arrived (earilier than expected) they began working on my computer immediately. They tested, built, optimized, and benchmarked my machine in 2 days! It was shipped on 12/12/04 and today, 12/15/04, UPS says it is already in a nearby city (it makes we want to run and go pick it up)! This is their base-level shipping, from Seattle to Denver in 3 days via ground!

During the relays between myself and the company it was almost always Jon (the founder) who responded immediately, the majority of them on the same day. I remember asking him if the DVD/CD burner I purchased came bundled with some DVD/CD burning software, and he told me they did. While poking around on their website I took a looksy at my invoice and found a note on it: "Make sure Nero is included." I didn't even tell him I wanted it, let alone expressed a need for it.

In addition, because I was the first person to order this technolgy from them (the ASUS-A8N SLI motherboard in case you were wondering) they posted the benchmarks from my machine on their website. They told me they would before they did. This was in strict confidence of course, I just recognized my order # on the benchmarks. Just for that they threw in some free Arctic Silver 5 thermal compound. Its only a $5.95 (as of 12/15/04) value, but its much better than the free thermal compound that comes with the fan and heatsink that go on the CPU. This was also noted on the invoice.

They were also willing to accomodate a special request of mine: I already had a copy of Windows XP Pro and I didn't want to buy another one. They offered to install my copy for me if I shipped it out to them. I had to pay postage but they did the install for free and shipped it back with the computer. That was also noted on the invoice immediately after I told them I mail it. I imagine mistakes made by this company are few and far between with their policies. It works much better than just saying you will and then forgetting about it.

I haven't received the computer yet, but I will update this post when I do.

I wish everybody did business like them... *sigh*"

"Service and flexibility were more than could be hoped for. After a small snafu, they worked immediately to fix the problem and make the situation right. After a couple of days, the computer has worked great and I am extremely happy with the purchase and Puget Custom Computers. Thank you John and the rest of the team. I will definitely be a repeat customer."