"Top notch company... by far the one of the very best in levels of customer service. It's their customer service which was the biggest seller to me...

Not only is their customer service excellent, but they also offer a very extensive level of customization in their computers. And for those who aren't experts in the computer fields, they offer very good explinations of the technologies and the differences in "laymen's" terms to help you understand what hardware you're going to need or want.

And if that isn't good enough, you can explain to the customer service rep exactly what you need the computer for and what your budget is, and they'll tell you exactly what fits your needs and budget the best and keep you from buying something you don't need.

And to top it all off, their build and ship times were very fast... even compared to all of the mass-production companies."

"This is my second purchase with PCC and I am still satisfied. For some unknown reason the system didn't work properly for the first few weeks, but their techs fixed it perfectly and I don't hold it against them. They have my full trust on computers."

"Puget Custom Computers is a wonderful website that enables you to literally build your own computer. Their customer service representatives are helpful and knowledgeable. They have great follow-up and get back to you with answers in a very timely manner. If you need more information on any part the website has links to the manufacturers' websites. I also appreciated the help given by the owner, Jon Bach. He is a true professional and a man of high integrity. He gave me sound advice on my proposed configuration. I recommend this company wholeheartedly."

"I've had my Puget system for only 10 days, so can only address the buying experience, my impressions of the system, and of the quality of the tech support based on the (very) few problems I've had.

Buying experience: Best/most personal I've ever had. Unlike storefronts or the "biggie" Web sites (Dell, HP, etc.), the people who review the configuration you've chosen know computers first hand. They even tell you that you don't need something and can save money by eliminating it! They responded rapidly (usually same or next day) to questions I asked before and during the build. System was ordered on 9/28/04 and shipped 10/6/04 by the cheapest method (5-business-day ground). I got it 10/13.

What did I get: Asus P4P800SE mobo with Intel P4 3.0GHz (Prescott); mobo includes onboard sound, network controller, and supports RAID; 512MB PC3200 DDR RAM; Western Digital 80GB drive; MSI GeForce MX 440 64MB 8x AGP video card; Lite-On 8x DVD±RW/CDRW combo drive; Creative Labs fax modem; Enermax 350W "Whisper" power supply; Vantec CPU cooling fan; Nero Express 6; and Windows XP Home, all housed in a Lian Li mid-tower.

Impressions of the system: It's unlike anything you can get from the "biggies". I had stipulated a quiet system, so the component of most interest was the Lian Li case. All aluminum with three fans. Sound insulation on side panels, and a front cover with rubber seals, all designed to dissipate heat rapidly and quietly. The case added a lot of $ to the cost. Is a special case like this worth it? Depends on your needs. As you see from the configuration, my needs are minimal; this is not a gaming computer, and I don't need 12 drives (which is the capacity of the case). Because of it's potential for holding far more devices than I'll ever need, the system has a total of 6 fans: the 3 that come in the case, the Vantec over the CPU, and two in the power supply. The Vantec is noisy and vibrates slightly. The system IS quieter than the one it replaced, which had a total of 3 fans, but not as quiet as the Dell 4600 that I had for 48 hours before sending it back (a long story for which there's no room here)! The point is that unless you're extremely knowledgeable about computer hardware, you can spend extra $ on things that wind up meeting your needs no better than something less costly. I.e., I could have gotten a smaller case with fewer fans and no sound insulation that would probably have been as quiet as this one. The case does a good job of quieting the 6-fan racket inside… but IMO, this modest system doesn't need that much ventilation, although since heat is the #1 enemy of solid-state devices, it will probably prolong the system's life.

Layout inside: Beautiful. Instead of the wire gaggle you get with mass-marketed systems, this one is laid out almost like a schematic; all wiring neatly bundled and out of the way, everything easily accessible.

Software: Best approach to loading software that I've ever seen. First, you get NOTHING you didn't ask for. No "try AOL", AOL messenger, Dell Jukebox, and on and on. It came loaded with only Win XP, Nero Express, and the drivers required for the devices. Second, all drivers and software are the latest version. WinXP, for example, came with SP2 already installed. And the disks you get with it are not proprietary (like Dell's Windows or ResourcesCD). You get a REAL Microsoft-produced Windows XP-SP2 disk! The entire system is tested for 24 hours to make sure everything works.

Tech support: Fabulous. E-mails are answered same or next day. The owner, Jon Bach, even e-mailed me the solution to a minor BIOS problem. It is a completely different experience than I've had with biggie tech support where the reps have a thick accent, are talking to you over scratchy lines, have no in-depth knowledge of hardware or software, and read the answer to your question from a database of "boilerplate solutions".

Price: It's unlikely you can get a Puget system with the same hardware for the price of a mass-produced biggie computer. Mine cost almost 50% more (delivered) than a Dell with the same devices. However, does that make the Puget system "more expensive"? That question is difficult to answer. IMO, judging whether or not something is "expensive" depends on what you get for what you pay. For example, while a Dell has a mobo, is it an Asus? Does it support RAID should you ever want to do that? It has a DVD±RW/CDRW drive, but who made it? Is it a Lite-On, which has a solid reputation? Is the case metal or plastic? Is it sound insulated? Are the fans ball bearing (the ones in the Lian Li case are)? Can you even get such a case from a biggie? Does it contain proprietary parts that bar you from using industry-standard hardware? Is the tech support worth a tinker's damn?

Would I buy from them again: You bet! Based on the experiences I've had thusfar, all of my next computers will come from Puget Systems."

"Bought high-end gaming system from Puget. Great system, great price, and excellent service from start to finish. I would recommend Puget Systems to anyone in the market for a custom computer system."

"I waited until I had had my machine for a while before writting this review to give me time to put it through it's paces. I am now pleased to report that from the very first moment I contacted Puget Computer Systems to this day it has been a very good experience. Richard at Puget was very helpful in the long process of me making up my mind about what I wanted and gave me lots of good advice about the pros and cons of various components. Once I had made up my mind the machine was built and shipped to me very fast.

I have had it for well over a month now and it has operated flawlessly. It is a beast that laughed at the challenge of Doom3 and other high end games and yet is very quite. It has a clear side panel so I can see into it at the care that was taken in making sure everything not only operated perfectly but also looked good. Thank you so much everyone at Puget I am sure I will be returning in the future.

Simon"

"Very good customer service. They do a good job of working with the customer to meet their computer needs. "

"I will buy computers exclusively from Puget Custom Computers as long as Jon Bach owns and operates it. I cannot recall a more pleasant and satisfactory buying experience than I had with Puget Computers. Puget staff helped me select and configure the computer and kept my price $500.00 under what I told them I was willing to spend. All of my worries and questions were handled in a prompt and caring manner. It's easy to be nice to a customer until they make the sale, what's really important to me is how they treat you after the sale. The treatment I received after I made my order was just as good as before, if not better. I cannot say enough nice things about this company. Jon Bach should make extra money teaching other companies how to provide customer service. I told Jon I would be completely satisfied if the computer I ordered was merely half as good as his company's service."

"This is my fifth purchase through Puget Custom Computers, and every one has been extremely easy. My computer was stolen over Christmas, and this computer is its replacement. I submitted a quote and within 24 hours I had a response after a professional looked over the system and checked it for compatibility. This is the first time I've had it shipped to me, since I just moved to New Mexico, and it was very fast and cheap. I won't buy a computer anywhere else!"

"I purchased two identical systems for my teenage kids and I must say I'm very pleased. First let me comment on what in my opinion sets Puget above the rest. First of all they don't hide anything about their business; you can actually check a profile of each employee that works there including the owner Jon Bach; unheard of; Huh! Also they have a forum where you can ask questions and get answers from the employees and they actually posted pictures of their new business location when they made a move. Their configuration tool on their site is so simple to use and if you don't want what they have just put it in the comment section and you got it. I ordered at like 12:30 AM and was getting email response within minutes to some of my questions from Wilson Chau. Also I was worried about shipping costs being separate on two computers; and here's the icing on the cake; charged me for one and the cost was $32.35. Both well packaged; perfect condition; booted right up and look sweet. Also I got XP Home Edition and you get a real CD not a recovery CD and they update and put SP2 on which haven't had any problems with. I could go on and on why I will purchase from Puget again. Try them out people; I don't think you'll purchase anywhere else once you have them put a puter together for you. I put my highest recommendation on them; I hve bought from the other online sellers of systems and there is no comparision. They get a big 10 from me."

"I'm 24 hours into my spiffy new PCC computer. So far I am really, really impressed. It is exactly what I was looking for and have no complaints with its preformance. Now I can actually run the Sims 2! :-)
PCC has been an awsome company to deal with. Wilson Chau was very helpfull with my order and it is very easy to track the status of your computer on-line.
4.08.05: Update, I just purchased another computer through PCC for my family, again, same story as the last one. I'm over 6 months into my first PCC computer and have had no problems. The computer is still running just as good as the day I bought it!
I would highly reccomend this company to anyone thinking about getting a computer, no matter what they use it for. "

"well its not a scam, im very satisfied with my computer and im not gonna split hairs about minor problems, but i'll just tell it like it is, i ordered a computer on august 24th and got a fantastic computer on september 14, yes i still recomend them - thats all - ty"

"This was the most pleasant experience I have ever had buying a computer.

Everyone I had contact with gave me quick and informative advice about what I may or may not need. There were some items that they saved me money on because they weren't necessary. Basically, I now have a blazing fast computer for games, video editing, and general office work that is customized exactly to my needs without anything missing or added redundancies that I don't need.

These guys are awesome."

"Good product, good price, great service. I received phone calls making sure my order was what I wanted and that the system I had configured was suitable for the job I wanted it to do. "

"When I started looking for a new system to play next generation games as well as handle a variety of multimedia applications for a good price, I found no better company than Puget Custom Computers. They took a look at every configuration I put together and gave me reasonable suggestions and even cut out parts that they believed to be redundant to keep the price in my range. At one point I was dissatisfied with the price they offered for a part, so they were perfectly willing to have me ship my own part to them to put in with the system. The system came with no problems and they even gave me some upgrades I didn't ask for without extra charge. The system is fully stable and runs beautifully. Puget Custom Computers is, hands down, the best of custom computer builders I have ever come across. I recommend them to anyone who needs a computer for any reason."