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Product & services pricing
3.60/5
Chance of future purchase:
4.90/5
Shipping & packaging:
4.38/5
Customer service:
4.79/5
Return/Replacement policy:
5.00/5

Verified
5/5

2004-07-04

"these guys are awsome to deal with bar none.
I ordered the koolance pc2-650Bk water cooled case with asus sk8v mb amd athlon 64 fx53 processor wd raptor hd and 1 gig of ram sound blaster audigy 2 zs ati radeon X800 pro and much more.
my origional configuration was a little more than what I wanted to spend. They helped me trim the fat so to say and saved me money with out sacrificing performance where it counts and what I have listed above is what we ended up with.
more important than that is their customer service for me it is every bit as important as the computers they build and this company rock's in both category's service and build quality is where its at.
To top it off this company has free forums where you can swap messages with the owner and his employees or fix a problemb if your having one how many other custom computer building companies have free forums??? Not to damn many which is a huge plus for these guy's in my book. this company is a diamond in the rough.
I definetly recommend buying your computer from puget custom computers.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-07-03

"Without a doubt Puget Systems is the best "build your own PC" site I have ever used. I was specifically interested in a dual processor system and most sites do not have a way to build such systems, at least not easily. With Puget Systems building a dual processor system was as easy as building a single processor system, and as far as other components of my system, they had everything I needed. Support was incredible as well, with quick feedback to every message I sent in.

If I have any complaint about the site at all it is the manner in which my account's password is displayed in clear text in the browser's address field when certain types of queries are done. IN today's security conscious world, this is not acceptable. I haven't seen any other site that displays your password so prominently for the world to see (or at least whoever is looking over your shoulder). Hopefully they'll address this issue.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
N/A
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Rep reply posted 2004-07-08
A rep from Puget Custom Computers, jonbach, has responded:

“Thank you for your feedback! The concern about security is definitely a valid one. We have fixed the issue that caused your login information to appear in the address field on certain pages.”


Verified
5/5

2004-06-29

"This is the second computer I have purchased from Pugetsystems. The first (intel pent. 2.53) was purchase 21 months ago and works like a work-horse. This one is the amd athlon 64 FX53. Just Prior to this purchase I looked at my alternatives (as I always do when making a major decision) which were HP/Compaq, Dell, Gateway, IBM, and several others. The big 4 were playing rebate games which made it very hard to accurately price the pc. I did not want to play the rebate game. They also showed different models but could not clearly explain the differences between them. I also could only customize a portion of the system and then the available parts were very limited. With pugetsystems I was able to select from a much wider variety of memory,video cards, as well as the motherboard, powersupplies, cases, hard-drives and Chips ensuring that my purchase had quality components. I have owned Dell systems before but customer service was on average very poor. I thus decided to put pugetsystems to the test again. I asked all sorts of technical questions that were answered expertly to my satisfaction. After this I decided to go ahead with the purchase of my highend system from pugetsystes. The product was shipped on time and the on-site install with a hook-up to my network professionally accomlished. To sum it all up, I received an outstanding system,with quality components at a competitive price. I also trust them and know that I do have any questions regarding problems that they will be handled quickly, as they have in the past, professionally and to my satisfaction. "

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Verified
5/5

2004-06-24

"Why did I purchase my computer from Puget Custom Computers? First; I liked the idea of being able to communicate with the owner of the company and have him respond in a timely manner. Second; I wanted to do business with a company whose employees have a stake in the company and not just paid hourly employees. Third; I felf confident that my personally configured computer would be built to my exact specifications. That I would not have to inventory its' contents to make sure they didn't install a refurbished hard drive or a lesser quality sound card. And last but not least, I feel confident that Puget Custom Computers will be there for me after the sale."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-06-24

"Very professional company, great customer service response, very good computer system."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Customer service being knowledgeable
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Verified
5/5

2004-06-21

"I Love My Computer. Puget Systems built exactly the computer I wanted at a price that puts stores like Fry's, CompUSA, BestBuy, and Circut City to shame. Thier customer service is awesome, they respond to questions quickly and professionaly. I shopped around for six months before buying. Puget Systems built exactly the computer I wanted for lowest price. I highly recommend Puget Systems. I will buy from them the next time I want a computer. I will also recommend them to anyone I know who wants a computer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-06-20

"Puget Custom Computers was the best company I have ever worked with!!! Hands down I have never received better service with the many emails exchanged perfecting the setup of my system. They give competetive pricing, incredible customer service, and professional work. There is no other company that I would trust building a computer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-05

"I had heard that PCC was a great company to deal with, but was skeptical. After some e-mail communication, I took the plunge. They are great. Knew what they were doing, prices fair, service fantastic, equipment tops. What more do you want?"

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Is consumer focused
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Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Web site being easy to use
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Verified
5/5

2004-06-02

"In the 11 years our company has been in business, we have never before encountered such friendly, knowledgeable, and sincerely helpful PC supplier as Puget Systems.

Absolutely terrific customer support, 10 out of 10 for both speed and essence.

Thank you Jon and everyone at Puget!

Alex Raskin,
President

Wholesale Vitamins USA, Inc
"

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Verified
5/5

2004-04-27

"Jon and his team have been a pleasure to deal with. They have answered every question in a very helpful manner and at no time did they pressure me to buy something I did not want or need. They built me the best computer I have ever owned."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-04-23

"PCC has done it again! This is my 3rd high-end system from them and it is a beauty - a liquid cooled DualXeon Quad-Core with a GeForce 8800GTX 768MB liquid cooled video card, and 2TB storage that I use for video editing.
Again, the PCC staff answered all my pre-purchase questions and were able to save me a few bucks by eliminating some unnecessary components.
As long as PCC maintains its high standards they will eventually build my 4th system! 5 Stars

FotoGraffer
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-04-19

"This is an A+ vendor. We are buying about 5 computers per month from Puget Systems for about a year now and the products and transactions have been flawless. They are quick, reliable and go the extra mile to get your system ready in time. I haven't tried another supplier yet but with the service and price I am getting from Puget I would have no reason to look anywhere else. I highly recommend them !"

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Verified
5/5

2004-04-05

"They were quick to respond to questions about my prospective order via email."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-29

"Wonderful experience buying our first custom computer from a very reputable company. Amazing and prompt customer service. After choosing my components my customer service rep removed extraneous components and in the process saved me a couple hundred dollars. Very honest company. My computer is phenomenol!!!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-03-19

"Great customer service, very detail oriented in their assembly of systems, and great care taken in packing and shipment. I will buy all my future systems through them.

Outstanding Merchant!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use