"Puget Systems offers a very clean, easy to use interface that makes selecting everything you could possibly need as easy as can be. They offered technical support before my order had even been placed, giving me feedback on my selection about redundant parts and better choices. I had no difficulties and would highly recommended them to anyone."

"The company I work for ordered 50 graphic workstations from Puget Systems. The best part about them was the level of customization. They offered the PC-DL deluxe (a dual Xeon board on the 875P chipset) as a motherboard option, no other OEM we contacted was willing to build a system based on this board. We tried Dell, HP, Gateway, etc., and Puget Systems was the only one offering this board. Their quote was more than half below the nearest competitors quote. However, the best part was, we knew the manufacturer and model number of each component of hardware that was going into the system. The attention to detail on the delivered product, the solid variety of hardware, and the component pricing make Puget Systems in my mind the BEST OEM out there. I would highly recommend them to anyone looking to make a PC purchase."

"All the extensive research I've done in search of the best deal on a powerful new PC eventually led me to Puget. Nutshell: good help with configuration decisions (and the sheer amount of different options is better than anyone's), good price for the mix of parts, performance and service, great accomodation for my convoluted financing solution, and a great tolerance for my incurable mail-order impatience (quick build and quicker delivery).
My order was placed the end of June; it is now the 20th of August, which shows how much fun an already busy person like myself was having discovering the things my new blazing PC can do, before I got around to leaving a rating. The one problem I had (and it was a serious one) was more a reflection on the hardware manufacturer (read: Creative); still, Jon helped even with that.
Highly recommended; and please, don't be afraid to ask questions."

"This company provides good advice that sometimes lowers the price of what you're ordering--they suggested I delete certain components as already a feature of the motherboard for example.

They took an order, built a machine, and delivered it to my door in 9 days from start to finish. They provided clear information about the status of my order along the way."

" Puget Computer Systems was like an oasis in the desert, when compared to their competition. I work at the University of Texas Health Science Center in San Antonio, and we needed to order a customized computer on a deadline due to the fact that a grant was expiring. Puget Computer Systems was remarkably prompt. They built and shipped out our computer in less than a week. When ordering from Puget we had all the computer parts and accessories at our fingertips to customize and compare. The online ordering was simple and informative, in fact the information online was often more informative than a salesman at a retail store. Within a few clicks of the mouse, I was able to have the computer with the exact specifications that I needed. For example, I did not want an operating system or software on the hard drive, but when ordering from companies like dell you’re forced to pay at least a hundred dollars for XP home, and a hundred for Office 2003 Home. The best part about ordering from Puget Computer Systems is that they kept you informed after you placed your order. You can track where in the assembly line your order is, and once it is shipped they allow you to track your order on the UPS website. The service was outstanding; this company sets the standard for ordering customized computers."

"Last summer, I purchased a top-of-the-line, completely loaded dual processor server ($5500+) from Puget Custom Computers for data acquisition and analysis in nuclear physics. The owner, Jon Bach, was initially very helpful and gave good recommendations. The computer arrived quickly and worked well for a few weeks. Then I encountered a problem with the PS/2 keyboard port not working. I emailed support and after a few suggestions, it was decided to return the computer for a replacement motherboard. Soon after I got the computer back, the keyboard again stopped working. After using the old motherboard himself, Jon realized the problem was a grounding issue with the case and offered to replace it. That was over a year ago and ever since then, Jon has not responded to any of my numerous emails. I find this behavior extremely unprofessional, especially considering the fact that he admitted there was a hardware fault. As of now, I get by using a USB keyboard, although it is not usable until Windows is loaded, which prevents selecting Linux from the dual boot menu. This is obviously unacceptable, and someday I will buy a new case on my own, after already spending over $5500. I am sure many people have an excellent experience with Puget Custom Computers, but at least in my case, it seems that they are not willing to offer the comprehensive support they claim.

******************** UPDATE ********************
The matter has finally been resolved. It seems the misunderstanding was being amplified by some technical problems with email. From what I gather, last year Jon Bach was willing to send a new case. Because of a problem with their servers, he never got my email last summer stating which replacement case I wanted, or an email earlier this summer inquiring on the status of the new case. During the school year, I didn't work with the research group and never got a chance to resolve the issue, and understandably Jon assumed I had fixed the problem without a new case. After he saw my feedback, he quickly contacted me, and we recently received the new case."

"Puget is an outstanding company, offering good prices and top-notch customer service. I have never dealt with a computer company that responds within minutes to emails. Puget Systems does just that, and they're very friendly and extremely knowledgeable - technical support really does mean technical support with them. Very accommodating to every customer demand, they go out of their way to build you the best machine possible for the lowest price, cutting out any unnecessary extras. You have as much control as you want over building your new system, with Puget's support available every step of the way. I would highly recommend Puget Custom Computers to anyone buying a new computer. Thanks guys"

"I purchased two computers from pugetsystems.com. One was a laptop that ended up burning itself out in less than 24h (my fault, configured it too hot). They helped me with details to return it to them, and not only provided a full refund but made the funds immediately available for use on the desktop system I configured shortly after returning the laptop.

Now, I ordered the desktop system on August 3rd. It hasn't gotten here yet, but that again is not their fault. They've kept me up to date every step of the way, and I greatly appreciate that. The case model I ordered was discontinued, so they had to track one down for me, which they've done. The shipping is taking a little longer than expected, but they haven't left me in the dark about anything, and that is very important to me.

Overall, I am 100% satisfied with PCC. Customer service has been excellent. The degree of customization is beyond that of anything else I've seen out there. I highly recommend this company."

"I would recommend Puget Custom Computers to anyone in the market for a computer who wants both the flexibility of being able to choose your own components and the security that comes with customer service and a blanket warranty.

After having a terrible experience with another company I decided to go with Puget Custom Computers for my latest upgrade. I made the decision based partially on the recommendation of a friend, but also based on their excellent reputation on sites like ResellerRatings.com. I was not disapointed. The company was extremely professional and responsive through every step of the process, and the representatives I worked with went to great lengths to work around some rather tricky logistical issues that arose along the way.

Delivery was prompt, the components were securely packaged, and the machine is running nicely. The only caveat I have is that the aluminum bezel I ordered to cover the black DVD-RW drive kept the drive in the top drive bay from opening when the machine first arrived. Moving it down into a lower drive bay solved the problem, however."

"The computer seems to be running very well, and I am already pleased with it. Customer service was very good. There was a small problem with shipping, but it was handled well. Overall a great experience. You should definitely give these guys a look. They are great."

"when i started shopping for a new computer, i began with the least expensive options. but after looking at the customer service records of companies like IBUYPOWER or ALIENWARE, i was mighty skeptical. then i stumbled across Puget Systems and all i can say is WOW. the customer service is almost immediate. no complicated menus or transferring between departments or lengthy waits. questions are answered in a friendly and candid manner--but most importantly, the response is FAST.
in addition to the great service, the prices at Puget Systems are still absolutely competitive. i am very impressed with this company and delighted to leave this review in case anyone else is in the market for a new PC and doesn't know who to trust..."

"This was my first purchase from PSS and I was impressed! Jon was very knowledgeable and helped me figure out which video option would best fit my needs. His suggestion was spot on and less costly than the one I had selected on their online order entry form.

PSS was very accomodating and responsive, both by email and phone. My order was squeezed in to get shipped out to me earlier than usual, and then when an unscheduled trip came up that took me ouot of town for a week, PSS changed their order scheduling in midstream at my request, so that my system arrived a week later exactly on the day I had asked PSS to aim for.

I ordered a higher-end system (AMD FX-53), and it arrived as ordered, in perfect condition (it was double boxed) and it fired up without any glitches. I waited 10 days before submitting a review to make sure the system was still working satifactorily, which it is.

If you don't need that "Quick Install" poster that you usually get with a Dell or Gateway system to figure out where all the cables go, PSS is the way to go. PSS's customer service has so far been on par, actually better than, Dell and Gateway, both of which I've purchased from in the past.

Pricing was very competitive to what I could find locally and on-line for similar configurations, and that includes pricing out a system that I was thinking of building myself at the time.

I highly recommend Puget Custom Computer.


Matt S.
Santa Clara, CA

"

"The seller was extremely helpful during the entire process. They answered my questions even before I was considering buying. The system arrived in excellent time. I appreciated the level of personal attention I was given. This is a company I would shop with again, and have recommended to a number of my personal friends.
I have not needed much support for my machine, so I cannot speak as to their technical support. I was missing a cd from my software package, and when I informed them, they sent me a replacement promptly.
Excellent service, wonderful company."

"The best customer service, promptness and professionalism I have ever dealt with. It rivals, if not slightly exceeds Newegg's."

"I recently purchased a computer from Puget Custom Computers. My main focus was on gaming and my initial quote exceeded my price limit. Puget worked with me to lower the price without hurting performance. The end result was as follows:

Motherboard Asus P4C800-E Deluxe
CPU Intel Pentium4 3.2 GHz 800 FSB
Ram OCZ Perf. DC - 2x 1024mb PC3200
Case Koolance PC2-650BK Tower Case
Hard Drive Western Digital Raptor SATA 74GB
Hard Drive Western Digital WD1600JD 160.0GB SATA
Video Card ATI Radeon X800 PRO 256MB DDR
Monitor CTL 945FX - CRT 19 inch: Flat + Black
Sound Card Sound Blaster Live! Audigy2 ZS
Speakers Creative SBS560 5.1
CD / DVD Rom Lite On 52/32/52/16 DVD/CDRW Combo Drive

I am extremely happy with my system. PCC's customer service is top notch, and I would recommend them to anybody!"