"From top to bottom, you guys are the best....extremely happy with what we received. Above and Beyond any other company...well done. Thank you!"
"Everything ideal, as expected. Puget Systems are the best custom high-performance PC builders. I could not imagine buying my high-performance PC's from any other company. Technology, service-delivery platform and support services are all top-caliber."
"I bought a Puget system back in the spring of 2018 to replace my aging Dell Precision. Puget helped me build a custom system to match my business (I'm a web designer). Recently my old 30" Dual Link DVI monitor went out due to a cable issue. Ben, their customer service rep, sent a new cable out to me via Amazon and got my business back up and running. They didn't have to do that but did it anyway. Do not hesitate to buy your next system from Puget. You are in good hands!"
"We've purchased several workstations and servers from Puget Systems over the last year, terrific machines and customer service. "
"Best customer service in any business I've ever experienced."
"After having put up with mainstream computer companies and big box stores in the past, I decided this time to invest in craftsmanship, where attention to detail and prompt customer service are part of the purchase. Never looked back. Solid product, solid configuration, and I know it's been done correctly."
"Puget Systems always delivers on a great customer service experience and a great product that they stand behind. We never hesitate to recommend them to our clients. "
"Puget Systems is an exceptional company. The computer was delivered sooner than promised and started up without any issues. I am impressed with their quality assurance and customer service. Their attention to detail is outstanding. I would recommend them without any hesitation."
"The suggested system for image-intensive work turned out to be excellent. The computer arrived as promised and was already partly set-up (OS loaded and registered, etc.). This was my first experience buying a ready-built box in almost 40 years; I found it much easier than building it myself, and not that much more expensive. I could not be more pleased."
"My whole experience from presales through to unpacking and setting up my new system has been outstanding.
Jeff in presales did a great job in advising/helping me configure a Lightroom/Photoshop system that supported my particular workflow. This included selection of the best card for true 10-bit color support and what to look for when evaluating monitors to go with that card. (10 bit vs 8 bit frc).
Watching the process online as specific team members (name + photo) built my system from the ground up was a treat to watch. This communicated pride of ownership for that part of the process and reinforced the overall value proposition of partnering with Puget Systems. On request they prepped the power and data cords for adding four additional internal drives at no cost. Build quality is amazing.
- Packaging - outstanding.
- Box of extras to support multiple connectivity options and future upgrades - aces.
- Binder with OS, all test results, system info and names / photos of the folks who built my system - booyah.
By any measure Puget Systems is a world class team that delivers an outstanding product at a fair price. "
"Years ago, I bought a Mac video editing and motion graphics system from a reseller in California and it was a disaster. They sent refurbished monitors that didn't work, despite having paid for new gear and fought tooth and nail to not exchange the failing hardware. More problems than I could possibly imagine. So I was hesitant to use another reseller. But after searching for a Mac solution, I realized I needed a PC. Mac Pro, or worse an iMac Pro were over-priced, under powered and severely limited for what I needed.
So, I began looking to move from Mac to PC due to the fact that I need NVIDIA cards to run some of my software. After looking at probably all of the other companies out there, calling so-called experts and reading discussion posts, I found Puget Systems. Due to the fact that PC is sort of a mystery to me (I have a Dell laptop but that's it), I was nervous calling. Expecting some tech geek mocking me for having ever gone with Apple, as I've seen some of that online. Well, that didn't happen. Instead I was met with one of the best customer service experiences of my life.
I'm an organizational psychologist and a freelance marketing professional. So I know the difference between getting lucky by finding a good sales rep and getting a company with a great process. Puget Systems has a mind-blowingly awesome process. From the first call, they listened well, offered outstanding advice, steered me away from more expensive, less effective solutions, and helped me land the perfect system both under budget and at my door within two weeks (some builds take longer but mine was here fast).
The whole time, from first call to delivery and beyond, I got a daily update on the progress of my build. Who was doing it, what was done, the checks, the double checks and even pictures along the way. No company offers that level of service. In fact, I have begun working out how I can do something similar with my clients. For a relatively small company, they deliver in a very very big way.
When the system arrived, I was once AGAIN blown away. Everything comes marked, all the pieces you need, along with a binder with answers to questions they know you'll have. Also, you get the thumb drive to reset the system if you need it, names and numbers to call, some spare parts you made need or you might lose, so there's extras. They think of EVERYTHING. They anticipate potential problems and solve them ahead of time to get you up and going within minutes.
I know it sounds like I'm just glowing and showering them with praise because I have this shiny new toy to play with. I assure you, that's part of it, but a small part. The machine is not just awesome, it's perfect. And the process wasn't just great, it sets a new standard for great. They're customer focused. They communicate. They should give other companies lessons in how to interface with actual human beings aka the customer. I can't sing their praises highly enough and will use them from now on.
Give Puget Systems a call. You can be confident that you will get exactly what you need at a price that's fair and with the only surprise being how easy and delightful the whole experience was.
TL;DR The superior process, service and value made this the most painless purchase in my studio in years. The highest recommendation I can give
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"Words can't even begin to describe the level of satisfaction I feel with the product and the after sale support that I've received. Great product & service!! Timely & transparent process form placing order to receiving product. Its unmatched and I do hope Puget System keeps this up. Consider me as a lifetime customer."
"The sales agent was very helpful in configuring the system, it was delivered on time and works beautifully. I got the quiet model which is essentially silent. I am very happy with the purchase."
"Staff is awesome and extremely helpful. Communication was great and they didn't try to oversell. My computer is a beast thanks to them. "
"We have been SO impressed by Puget, from the time we first started researching custom workstations optimized for what our studio does - professional photography, and wanted machines that were optimized to perform with Adobe Lightroom & Photoshop. Their exhaustive research and bench testing of the fastest, and most stable components is exactly what we were looking for. We don't have time to do this kind of research in an ever evolving hardware/software landscape, and we're thrilled to have a tech partner, who can do this for us. Their staff talked over our goals, made solid recommendations, and built an awesome system, which is nearly SILENT, and SCREAMS with processing speed for what we do! We will be upgrading all of our studio machines, and will definitely go with Puget in the future....just can't say enough about their professionalism, and the joy of having a tech partner who knows exactly how to build an optimized machine."