"My second Puget Systems computer, after years of excellent support, my upgrade experience to an Echo Pro has been most pleasing. The product is stunning and the issues I brought to tech support were resolved most professionally. Changing operating systems with legacy apps presents challenges handily met - an excellent product and care to go along with it."
"This is hands down the best PC I've bought for myself. Even the buying experience was excellent, along with the updates leading up to the delivery of my PC. The Puget Sound Systems team put a lot of love and pride into what they do and it definitely shows. They may not be the cheapest, but if you want the best service, best customer support and best custom options for building a computer, look no further. For me, they've acquired a customer for life. "
"I was thrilled with the level of service I received. Always quick to respond to questions and very knowledgeable. "
"Shopping for high-end compute systems is always trepidatious. Whether you're building yourself, or purchasing a complete system, you inevitably have to rely on internet merchants to deliver what they promise. I saw Puget Systems featured on an episode of "Smarter Everyday", and he seemed satisfied with their product, so I decided to buy from Puget. My only (mild) criticism of the experience is that there manufacture and testing process takes several weeks to complete. So long, in fact, that by the time the system shipped to my house, I was out of town for Thanksgiving. FEDEX would not hold or redirect the package at my direction, so I called Puget Systems to see if they would help. Without hesitation, and at their own expense, they had the package redirected to my UPS store mailbox where somebody could sign for it. Great customer service, yes? But wait, there's more! While I was waiting for my system to ship, I found some additional HDDs that I wanted to add to it after it arrived. The EVGA power supply in the computer has 6-pin SATA power connectors, which I was having a devil of time finding online. Also, Puget used these really high quality sleeved power cables when they built the computer, so I decided to call them to ask if I could purchase some of the same cables. They said, "we'll just send you what you need, is there anything else?" I had the temerity to ask if they would include some SATA data cables as well. So they did, and shipped it all to me 2nd day shipping. The cost? Zip, bupkiss, nadda, not one more dollar. Nobody does that, nobody, but Puget Systems did. I would not recommend anyone else for your HPC needs."
"Came up and running with no issues. Could not ask for any more."
"The entire Puget process was a pleasure. Working with Jeremy, in sales, and then moving into and through the build process was a great experience. It wasn't only the best PC buying experiences I've ever had, but one of the best buying experiences, in general, I have ever had. I highly recommend buying your next computer from Puget."
"William was awesome and met me after hours in a pinch for me to snag my new setup! They gave me great incites that resulted in a better build that was cheaper. The machine is beautifully quiet, solid, and FAST, all things needed for my occupation. Couldn't be happier so far!"
"Your support is the best."
"Loved my first PC from Puget as my new primary workstation. A few month later a 2nd PC needed replacing. Didn't hesitate, went back for a 2nd machine from Puget. Didn't need quite as much power and needed to come in at a lower price point as this was a much lower use machine. They helped me find the right balance of power for cost. Very happy with this 2nd machine and Puget systems."
"For 20 years I always built my own computers, but I gave that up for good when I discovered Puget. Their Serenity line gives me the top end components and the quiet that I demand in my systems and the service is the best I have found anywhere. I also love being able to see as the system moves through the build process. I have bought several systems from them over the past few years and in every instance I have been highly impressed. Highly recommended. "
"I'm an architect, photographer, artist and private pilot and just purchased my second computer system from Puget Systems, a Spirit. I had excellent help in selecting the components for the system and outstanding service from everyone involved. I've bought many computers over the years, for me personally and for my company from which I just retired, and my Puget Systems units have been the best I have ever owned. I am very happy with my purchases and have no hesitation recommending them."
"I needed a new computer for photographic work to replace an aging system that was being overwhelmed by large files from new digital cameras (easy to get to 1 GB files with just a few operations in Photoshop). In addition, I needed to have the new system in-house quickly because the old one was showing signs of failing. Puget came through. The new computer arrived in about 10 days, delayed a bit by my need for an eSATA port which is not on the list of standard builds, but in plenty of time for me to get off on a month-long trip. The performance of the new machine has been exceptional, and I particularly like the small size and quiet operation."
"I got great service right from my first inquiry and was kept informed throughout the build process. The system is fast, quiet, and exceptionally well built with only the best parts. I've never encountered better customer service from any company I've dealt with, regardless of the product. I wouldn't buy from anyone else now having dealt with Puget Systems. They do it it the right way."
"This is my second system from Puget. After nine years the first one is still a fine system - during which time my brother replaced 3 "discount" systems that hit technology or performance ceilings - but I wanted to see what Puget can do for me lately. Once again they saved me money, and showed me how to put it to best use to meet my requirements. The new system is the quietest computer I've ever not heard.
The level of Puget staff's expertise before and after the sale is also mind-boggling. Definitely give them a call."
"My 3rd system with Puget. Called their support service 2x and service was beyond excellent. Wait time was only few minutes (unlike other companies) to reach tech support. Once connected, they fixed my issue via remote access.
If you are looking for a solidly build system with excellent customer service, Puget is the place.
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