"Puget Systems advertised quiet and they delivered. The Serenity model is well-named. It is a joy to work on and I couldn't be happier! I work best in a quiet environment, but I also game on my work computer. I needed a quiet powerhouse and Puget Systems built it. During long MMORPG gaming sessions, I can hear the soft whisper of the fan, but it has no whine or obnoxious tones. When I'm working with lighter loads, the fan is silent. This was my first computer from Puget Systems. I found them from an online review about quiet computers and I was a bit nervous, but the sales staff was very helpful and patient. I haven't had to use support, since the computer came with easy set up instructions and worked perfectly out of the box. I waited to write this review because I couldn't believe how well everything was going. I wanted to see how things worked several months down the road. Now I recommend Puget Systems to my friends and family and will use them again whenever I need a new computer or component."
"In the past, I was always frustrated by the many offerings at various computer manufacturers. The manufacturers provide data, but it is hard to tell which computer will be faster.
But at Puget Systems, I was pleasantly surprised with how easy it was. I did not see hundreds of systems offered, or even 20 systems. What I saw at Puget Systems was an offering of two laptops. And checking the specs, I saw that these are up-to-date and top-of-the-line laptops, which you can customize. You select how much disk space you need, and what kind of drive you want. You select all the customize-able features.
The USB ports are fixed at 3 USB 3.0 ports. This turns out to be the right number for me. I can plug in my daskeyboard keyboard directly into the laptop. And I can plug my Wacom Intuos Pen Tablet directly into the laptop. These are the only things I want plugged DIRECTLY into the laptop. Then, I have the third USB port to plug in my USB 3.0 hub. The hub gives me as many more UBS ports I want. And USB ports don't cost much at all.
As if the ease of finding which of all the offerings is the best for my needs was not easy enough, Puget Systems has a pro-active representative offer help in understanding the offerings and selecting the customizations. I benefited from the representative's help. His advice steered me to a Puget laptop that was the best for my needs, and was actually less expensive than the one I was going to buy. The representative showed he was concerned that I get the best for my needs which is not always the most expensive.
I thank Puget Systems for only offering superior systems and for caring that I get a system that is best suitable for my needs. And indeed, the laptop I received has exceeded my expectations."
"My custom configured laptop came not only with the "Concise User's Guide" but also a loose leaf binder full of benchmarks for my rig, tips on setting up the rig, importing data from the old computer and even a thumb drive for recovery. The binder also included links to more exhaustive articles on everything from importing data to tips on optimizing performance. The laptop is performing to my expectations, much faster and more capacious than my old laptop. Customer Service and outreach is knowledgeable, approachable and patient. Frankly, you probably won't chose Puget Systems on the basis of price, they are more expensive than many. However, their customization parameters, are VERY extensive, and the PS staff are not only knowledgeable but friendly, courteous and available. If you take advantage of their expertise you won't be disappointed with your new rig."
"Very good product. Customer service is good too. "
"I travel a fair amount and use my "Home PC" for a lot of work related apps. Ordered a PS system with excellent pre-purchase advice from the Service adviser that contacted me ... but, then had to leave for Africa. Boxes had arrived when I got back. There are a lot of things that don't work in Congo and what a great surprise to find that everything I had ordered from Puget worked absolutely great, right out of the box. "Absolutely great" is an understatement -- the machine is sound, well constructed, and wickedly fast compared to the old hp it is replacing. I had selected Puget based on good reviews and am happy to add some re-enforcement. It's a very good company and less expensive than their competition."
"I did a lot of research before deciding on Puget Systems. I looked at all their competitors and did price comparisons as well as what they had to offer on their website. I also looked at the type of cases they use. Most of the competitors are geared toward the gaming industry, and nothing wrong with that, but that wasn't what I was needing.
They are not pushy and they have a very unique process of what they do and keep the customer updated with the entire build process. You can follow along as the computer is built and they keep you updated with email notifications. They show you all the steps they take in the process and who does it. They have very helpful articles and information regarding hardware and software products. They are very helpful in answering questions. They are indeed a very unique company that is getting harder to find these days.
They just do a great job from start to finish. They don't just take your money and forget about you. I have had follow up emails from them. My system is a Genesis 1 system and I have Windows 10 Pro, Intel Core i7-6900K CPU, 64 GB RAM, Nvidia GeForce GTX 1080 video card, three drives with two being SSD drives, so much faster! It's an impressive computer! As of this posting, I still haven't found out the full potential of it's processing power nor the rendering ability of videos with this system.
I have had a few issues with some software not working correctly but that isn't Puget Systems fault that is software companies that haven't yet updated their software to comply more with Windows 10 and to work with 4K monitors.
It is the most I have ever spent on a computer but hope that it lasts me many years with minimal upgrades along the way.
I don't have any cons. Some may say that because they don't offer financing is a con. Well, I don't see that as a con. You can pay with a credit card or PayPal and some other options. https://www.pugetsystems.com/payments.php
They are not a finance company, they build computers. For me that was a pro, not a con.
Puget Systems is #1! I am very happy with the computer and with their outstanding customer service! If you are looking for a custom built computer, give these guys a try. You won't be disappointed! And a special shout out to all those that made this possible - Thanks very much to William George, Jeff Stubbers, Jessica Denoff, Houston Bennett, Kyle Polen, Richard Harmon, Stephanie Bramer, and to Jon Bach for starting the company, and to Scott Denoff and Christopher Crader for the follow up, and to everyone else there. Keep up the great work! Thanks to all of you there at Puget Systems and for what you do!
(To all that read this, I was not paid nor given any special offers to post this review.)"
"My custom built computer that I use in my home office died. The company that built it 6 years ago no longer builds computers. After some serious online research and speaking with the people at Puget I asked them to build my next computer. They were very good to work with and took a generous amount of time to learn what I needed for my photography business. I am happy with their work. My new computer is very fast. Puget responded to my question about some prewired cables immediately. So far I am very satisfied and think Puget will remain in business for years to come."
"Everything about ordering from Puget Systems was superior, the recommendations based on my requirements, the updates as they built and tested it, the shipping materials, the documentation, the lifetime support and of course the actual quality product designed to be trouble free. They strive to be the best and they succeed. Very pleased!"
"Since I spend so much of my time in front of a PC I decided the next PC I got would have as few compromises as possible. I searched all the usual places like Dell, HP, and Amazon and couldn't find anything that exactly met my needs. There was always some compromises. Some had features I didn't need and others were missing important features. One feature I really wanted was quietness.
I then stumbled upon Puget Systems. I ended up with the Puget Serenity. I could specify the exact CPU, RAM, primary and secondary storage, and graphics card I wanted. Once I configured my system I was contacted by Puget Systems where they asked me questions in order to find out how I would be using my system. They wanted to be sure the system would meet my needs now and in the future.
Once I placed my order I could logon to their website and track the building progress, right down to who was doing the assembling and who was doing the testing. I could even download pictures showing thermal images of the system at idle and maximum load which showed that Puget had done their homework in keeping heat under control.
I have now had my Puget Serenity for two weeks and couldn't be happier. It ended up costing a little more than the big PC manufactures but I got exactly what I wanted without any compromises. Given the amount of time I spend in front of the PC it was money well spent."
"We needed a fast reliable server to run multiple Virtual Machines. Puget did a great job in assisting us acquire the perfect server for our needs. We particularly liked the way you get to pick each and every component that you need. The other thing that was great is the way they test the final product extensively before handing it over. We will definitely go to them when we need more systems built."
"I didn't want to take a chance on damaging any parts during my PC build this time because I decided to get a hefty workstation that would last another 10 years, so I reluctantly decided to outsource it, but I'm glad I did. I looked at a lot of reviews online, and Puget Systems was the only one that had literally nothing but good reviews, so I knew I couldn't go wrong. They walked me through the entire process from start to finish, and the final build is sleek and absolutely the quietest PC I've ever heard (or actually not heard, I really honestly keep thinking it is off when I enter my office...even if I take the side panel off, the inside is dead quiet...I really don't know how they did it, but I'm tempted to ask them to mod my fridge and water cooler next. :) I'm extremely satisfied and will definitely be getting all of my future PC needs from them as long as they keep the same level of customer service and quality."
"A very knowledgeable sales representative assists you with your order (he have given me uniformly good advice in all four of my purchases). The build process is fully transparent (you can follow along and always see where they are in the process). No bloatware and you get exactly the machine you want. Don't know how they could do it better."
"I ordered a system from Puget so I could run a single Linux application that required specific hardware, and was blown away by how helpful they were in the planning, purchase, and setup stages, engaging in a long email discussion of my requirements and then offering to install the software for me, to make sure it would really work on the system before shipping it! Since this was my one and only purpose for the system, it was a great relief to have this kind of reassurance before committing to buy it. "
"I have had one of their laptops for almost five years now. Their order team was friendly, professional, and helpful during the process. I have had no need for any upgrades, changes, or service until I made the mistake of changing my OS to Windows 10 from Windows 7. Today, I contacted customer service with questions about RAM and was answered quickly with the information I needed. I will never order a computer from another company, desktop or laptop. I use my laptop for MS Office, internet surfing, and gaming."
"I love my Serenity so much, I bought a second one for my wife. Puget Custom Computers website is a pleasure to use and very informative. The company is supportive NOT pushy and delivers a quality product. They are the best of the best when it comes to custom computer builders. You will be very pleased with this company!"