ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2013-11-15

"Absolutely Brilliant Company. Phenomenal Products and customer support- They stand behind what they do, Thank You!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-11-14

"real pros. Will definitely order more."


Verified
5/5

2013-11-14

"Puget was very easy to work with and kept us updated about the progress during the build process. We have used them before and will likely continue to do so in the future. Highly recommended, their products are great. "


Verified
4/5

2013-11-13

"Order took a little longer than I had anticipated to fulfill, but other than that, everything else about experience was excellent. I'm sure I'll buy from Puget Systems again."


Verified
5/5

2013-11-09

"Everyone at puget that I talked to during the process of buying my new computer was knowledgeable,helpful and informative. Everything that was promised happened on time or ahead of time. Product was very well packaged extremely well for delivery to alleviate possible damage in shipping. Above all
after I unpackaged the computer it exceled as promised.

Thanks again for your caring company attitude.

Neil Oakes
"


Verified
5/5

2013-11-09

"I discovered Puget Systems online a couple years ago, and after reading their philosophy and seeing their outstanding reviews, I knew that I would turn to them when it was finally time to upgrade my system. Well, that time finally came, and I ordered a new system from Puget. They provided outstanding service from start to finish, and I have a great new computer that performs like a dream.

After I placed the order, Puget got to work on the system very promptly. Being able to see the step-by-step progress on the staging, assembly, testing, and shipment preparation - who did what and when - gave a great feeling of confidence in their process. Icing on the cake was being able to see the testing benchmarks, thermal images, and "glamor" shots of the actual rig (MY computer, as opposed to stock photos).

Once I received the computer - just a week after placing the order! - I was impressed yet more by the care taken in packaging and labeling, as well as by the thoughtful unpacking instructions, a box of all the manuals and "extra" hardware that came with the assembled components, and a binder filled with information about the Puget team, general "getting started" advice, and specifics about my system.

Puget clearly cares a great deal about the experience their customers have with them, as well as creating a quality product. I count myself a very satisfied customer, and I recommend Puget Systems without any reservation!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-11-06

"Excellent pre-sales service from Wilson and the team. Great help in getting me the system to meet my need without upselling me features I didn't need."


Verified
5/5

2013-11-06

"Great computer. The best customer service EVER! "


Verified
5/5

2013-11-04

"Excellent service from beginning of sale to receipt of product."


Verified
5/5

2013-11-01

"These guys are great. This is the second system that I've ordered from Puget Systems this year. Both systems were purchased primarily to run multiple servers in a communications lab environment using VMware Workstation.

Puget Systems delivers top quality products and support. When the time comes to purchase another high-end system Puget Systems will be the first company that I call.
"


Verified
5/5

2013-10-31

"Awesome customer service - helped walk me through the whole build via live chat, kept me up to date on how the machine was coming along through their site, and emails with pics and videos. Awesome stuff!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-10-30

"Very easy to configure via the website, good communication throughout the build process and shipped very securely. I'm very happy with this purchase from Puget Systems."


Verified
5/5

2013-10-28

"Customer Service was excellent. One of the components we ordered was out of stock and we needed the laptop for a project with a tight deadline. Puget found the component from a different supplier and had it overnighted. They also upgraded my shipping to ensure that we received the laptop in time for the project."


Verified
5/5

2013-10-22

"Among the very best customer service I have ever experienced. Configured the system exactly as I had requested. Fulfilled my custom request on the shipping. Excellent documentation and follow-up after delivery."


Verified
5/5

2013-10-17

Best customer service bar none!

"I have purchased three computers from Puget since 2007 with my latest being in October 2013. It was time for a video card upgrade and so I contacted the team at Puget for their advice in choosing the right upgrade for my current computer configuration. Jeff over at Puget offered his recommendations, answered all of my questions, and was able to get my brand new card out the door the same afternoon. Puget always goes the extra mile for their customers when it comes to service, quality, and reliability. I am their customer for life.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges