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Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2013-10-16

"I was looking for a no hassle experience and had previously heard of Puget Systems. I contacted them with my needs in a new computer and they guided me through the process. Never once did they try to up sell me. In fact multiple times they recommended a less expensive option more in line with my wants and needs. After receiving the system it is excellent. Everything build as ordered and whisper quiet. I could not be more satisfied with the buying experience or with the end product. "

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Verified
5/5

2013-10-16

"Configuring the pc was a very pleasant experience with helpful explanations regarding each choice. Customer service was very prompt and very helpful, including informing me of what to expect and when."


Verified
5/5

2013-10-15

"I decided to d a re-review of this pc. Since I have had it I have made a number of hardware additions and software upgrades. I am not a computer pro by any means. However, this build is so stable and well done that I feel very confident that I can accomplish changes without creating Chernobyl II. Top notch company to deal with and a top notch product. Highly recommend Puget Systems. They have me as a permanent customer."

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Verified
5/5

2013-10-13

"I especially appreciated their patience with all of my questions prior to purchasing. I also liked the follow-up call they made to ensure everything arrived and was working correctly."


Verified
5/5

2013-10-11

"good service. good hardware."


Verified
5/5

2013-10-11

"Great communication with sales and support during my purchase"


Verified
5/5

2013-10-10

"Haven't even gotten it out of the box yet but I have no doubt I will be happy with it (as I was with my first machine they built for me). And if there is any problem I'm also confident that they will take care of it. It's great to hire business's that have real people and real accountability.

Lee Edwards - residential design
www.LeeEdwards.com
"


Verified
5/5

2013-10-06

"I am very impressed with the system I ordered through Puget Systems. I was looking for a quiet system to do photo and video editing. I did explore the options available with another boutique system builder but the customer care and rapid response from William at Puget Systems sold me on their product. I know I could have built a system myself as I have done so in the past but with the added cost for my system you can't beat the testing and personal touches they do. It was worth it. They will make system recommendations to help you to save money and keep you on budget. When I wanted to add a couple of pieces of hardware William was quick to point out what the performance and noise changes were going to be. You can track the progress of your system as it makes its way through their testing and assembly processes. You can view the results of the testing and they take enough pride in their systems that you even have the name of the person or persons testing and assembling your system. I have become a Puget Systems disciple! "

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Verified
5/5

2013-10-05

"I have has custom PC's built ever since my first PC in mid 80's, and this is the best one I have had made. I contacted several possible PC builders and the follow through at Puget in answering my questions on configuration were remarkable; and so I decided to give them a shot: my last custom PC maker is no longer in business. I am glad I did; clearly building custom Quiet PC's is an art with Puget and I am thrilled with my purchase and product."


Verified
5/5

2013-10-03

"For my work I needed a computer that would allow me to record and produce Camtasia videos with ease, and I also needed quiet. My work-provided laptop produced a discernible whirring noise in the background of all of my videos, which was horrible. Work wasn't in a position to provide a better laptop and because I work in a home office, I decided it was time to update the office desktop.

I was excited to find Puget Custom Computers for a number of reasons--one is that they are US-based. Additionally, I'm in the Pacific Northwest, and I really believe it's important to support local talent as much as possible. All of Puget's reviews have been glowing as well.

I worked with Wilson Chau over a series of e-mails outlining what I thought I needed. My original "fantasy build" contained extraneous things that were either unnecessary or more expensive than necessary, and I deeply appreciate Puget System's integrity. Wilson made excellent recommendations, guiding me toward best quality and most cost effective materials. In late August, I ordered a Serenity build desktop. This was promptly delivered, and the customer service both before and after has been phenomenal (including a follow up phone call to ensure all was well).

The Serenity system has been perfect. Video production is snappy, in fact everything is snappy. And quiet. My videos are incredibly quiet, so the Serenity system quiet build has been profoundly useful. It's true what the description of the Serenity says: if it weren't for the lights, sometimes I can't tell if it's on!

I marked the pricing for the computer as "low priced" and would like to qualify this: the Serenity was not the cheapest computer I've ever bought, but I definitely feel my purchase dollars were maximized to buy the best quality materials and service. Yes, it was more than a $300 laptop, but quite frankly, a $300 laptop could not do what I needed for work--and this new computer can!

If you need a custom computer, do not hesitate to work with the consummate professionals at Puget Custom Computers!
"

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Verified
5/5

2013-10-03

"Puget Systems was one of the few online companies still really building customized laptops and desktops. Their prices are reasonable. They communicate with you every step of the way. Here's one of the greatest services the offer. An excellent warranty. Their technical support is fantastic. I already needed to call their technical support. Not for a problem with their computer, but a software question that really they weren't obligated to assist me with. The Support Person was helpful and did not question that it wasn't there problem. I high recommend buying from Puget Systems if you can afford and want that customized computer. "

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Verified
5/5

2013-09-28

"I bought the Spirit Intel pc and am very satisfied with it. Also the personnel are very knowledable and very helpful. Very good experience. I would recommend them."


Verified
5/5

2013-09-28

"The order was filled out promptly and correctly. The Puget Systems destkop that I purchased is of outstanding quality, it has performed superbly in every way. My experience with Puget technical support has been a very positive one, they were very helpful."


Verified
5/5

2013-09-25

"Puget has been an absolute joy to do business with. They are quick and precise, friendly and professional. My Serenity is without a doubt the best computer I've ever owned. The monster 64-bit CPU and 32 Gigabytes of RAM make short work of any task I send them. Quality craftsmanship is evident in every aspect of the machine. I'll definitely buy from Puget in the future."


Verified
5/5

2013-09-25

"This is by far the best customized desktop I have ever purchased! Outstanding workmanship, outstanding quality, outstanding customer service. It might cost a bit more than "mainstream" PCs, but is worth every dollar. Highly recommended."

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