Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
easy to use
"Good products and easy site to use"
"i am not happy with spring .It is going to broke in 6 month , it is pain."
"I so far am very pleased with pump products I could have bought this pump cheaper
but I was making calls and pump products answered right away and answered my questions I am sure if I have any questions I could call and get a answer.
Keep up the good work.
Thank You
John Valerio
"
Delivered Early as described
"Delivered as promised, even early. Very happy with service"
THE PUMP THAT DELIVERS
"WAS VERY PLEASED WITH YOUR COMPLETE DISPLAY OF PUMPS, MADE THE SELECTION OF THE RIGHT PUMP WASY, KEEP UP THE GOOD WORK."
"Great Price, only place I could find exact replacement. Delivered right to my door for less than an inferior pump from a local supplier.
Would give more stars if possible.
Thanks pumpproducts.com
Yes I am a real customer"
Very good
"Very fast getting the order out. Order a pump on Sunday at my door on
Wensday. Great job pump products. "
Fastest Delivery Ever!!
"My well pump has been losing GPM so I was planning on replacing it before it completely died. I ordered a well pump the ad said will ship in 5-7 days, so I didn't expect it for 2 weeks which was OK. The pump arrived in 3 days! I was very happy. Thanks PumpProducts."
Great price - SLOW turnaround
"The customer service over the phone prior to ordering was very helpful with helping us determine the best pump system for our needs. We got a second opinion from a plumber contractor who confirmed that it was a good pump and a good price, When speaking with the customer service person he indicated that turnaround time is fast. After a week of not hearing anything about our item being shipped we called to find out what the delay was. We found out that shipping of our order is not scheduled for another 8 weeks! That cuts into our project timeline huge. We did not cancel the order because the price and free shipping were such a good deal."
Slow and unresponsive!
"They have only replied to one of my posts- when I threatened to cancel the order!"
Did not receive the delivery. Still waiting...
" I did not receive the pump that I ordered. And when I tried to do the tracking number to follow up and see were it was I was told it was delivered to my mailbox. I specifically asked that it not be delivered to the mailbox but to the porch of my house. I live up the hill and deliveries often go missing when left at the mailbox. No package was at the mailbox so who knows what happened to it! "
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi,
We requested that the package be delivered to your porch . We made this request to Fedex and noted it on the invoice. The tracking number provided by Fedex shows the package was delivered on 5/20/16. Unfortunately, we do not make the deliveries ourselves. Any issue you have with the delivery would have to be taken up with Fedex. If you need a copy of the invoice, that clearly requests the delivery be made on your porch, we have a copy of the invoice. This should be useful when filing a claim with Fedex. Additionally, if you need any assistance in filing a claim we will be glad to help you as much as we can.
-Pump Products ”
Quickly
"They had the Liberty sump pump/battery backup pump that I wanted, at a good price. Delivery was quick. Very satisfied...nothing more to say. "
Still not recieved
"I have not received my pump, and it has been about 3 weeks since I ordered it. "
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“We understand your frustration; however the item you ordered
is an "out of stock item." And as stated on our website, it can take between
7-10 business days for the manufacturer to send out non-stock items.
We are looking into the matter and we will keep you posted on the status of
your order. We hope this experience hasn't tarnished our reputation in your
mind. So, we will be sending you a $15.00 off coupon code you can use on
your next purchase of $100.00 or more.”
1st Flush Every Time.
"Purchased a Liberty Ascent I. Fast installation, up and running in one afternoon.
Best purchase I've ever made."
good people
"have used these guys before, always fast service, in stock , all good thanks"
Keep on pumping
"This is one of the best pumps on the market I had one of these before, it lasted 15 years till the bearing went out. Pretty good considering it was under water for 15 years!"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“We apologize if we were unable to reply to your post immediately. The reason the order is taking longer than usually to arrive is because it is an out of stock item and these items have to be order from the manufacture which usually take 7-10 days to process and ship out as it says on our websites shippig policy. Moreover, we have many other ways that we can be reached. You can e-mail us by visiting our contact us page, call us at 1-800-429-0800 or visit any of our social media platform. For future reference the quickest responses come from phone calls. So, if you have any other concerns or question please feel free to call us Monday-Friday 7:00 am - 4:30 pm or take advantage of the other communication methods we have. We always strive to make the best out of all customer experiences so to start we will be sending a coupon code via email for $15.00 off your next purchase of $100.00 .”