"Good products and easy site to use"
"The product is great, and very easy to order"
"They had what I needed for my basement sink and it was on my doorstep in two days. "
"The item arrived as promised, on time."
"Fast transaction! Part arrived as stated."
"My order was supposed to be delivered in seven to fourteen days and I did not receive it. After calling three times I found out it will not be sent until next week."
"I am very satisfied with your excellent service"
"Very fast prompt delivery"
"I would deal with them andy time."
"Easy to order, good price, and quick delivery,"
"Bought $8000 pump package. Salesman put package together, parts arrived wrong. Rail system did not match pump size. They want 25% restocking fee plus shipping! $650 cost from their error. Customer service is awful. I'm guessing commission based and they dont want to eat their mistake. I wish I could do that with our business. Oh, we would lose customers that way. Still no response from someone with authority though I've asked for a call or email. We've ordered pumps before when we picked them in the past. If I got the wrong pump from one we picked I would understand. Their sales team screwed it now I have to eat it. Not to mention we had to pay to get the correct parts fabricated since they errored! "
“Hello Rich,
We’re sorry for the inconvenience, and we’d like to elaborate on this. This order was done via verbal quote with a salesman, of which several quotes and spec sheets were emailed to you for confirmation and contractor approval. Our salesman does this to allow the contractor to ensure that their selection is correct. Two quotes were sent for approval before this order was placed, along with an email including all pertinent specifications on the system.
The Goulds guide rails which are the point of contention are non stock special order items, and thus are normally non returnable. Understanding mistakes happen, we are happy to accept a return on this with our 25% restocking charge which is a site wide policy clearly stated on our returns policy.
Regardless, we will be e-mailing you a coupon for $15.00 off your next purchase of $100.00 or more. We hope you understand and give us an opportunity to provide you with more positive experience.””
"Product shipped promptly with good communication and follow through. I would do business with them again..."
"Easy to find what i needed, fast delivery and a perfect fit. Thanks for an excellent experience.
speed and an accurate order at a great price, a perfect combination that helps my business grow and keeps my customers happy.
Pete. In Home Services "
"It was as stated and delivered quickly "
"They had what I needed on the shelf, great price and I got it within a week shipped all the way accross the states. What else can I ask for."
"Order was filled quickly and properly and shipped immediately, very satisfied"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“We apologize for the inconvenience, if contacted between the hours of 8 and 4:30 PM EST our staff is there to assist in any order inquiries. The estimate of 7-14 days on non stock items are for outbound shipments, and do not include transit time to the customer's location.
Regardless, we hope your next shopping experience is a positive one. To begin with, we will be e-mailing you a coupon for $15.00 off your next purchase of $100.00 or more.”