"I had never heard of your company before but in my search for a Jaclo toilet supply kit, Quality Bath came up as a authorized seller of Jaclo products. When I called, Sol Schachter answered the phone. I told him what I needed and that the style of the item that I wanted was out of stock at Jaclo. Without hesitating, Sol offered to check anyway. He confirmed that it would not be available for at least 4 to 5 weeks. I cannot wait that long. Sold then immediately did research on the other styles and found that they were all in stock. He then gave me the price, which was significantly lower than any other suppliers. I told him that I would get back to him the next day, which I did yesterday August 4th. Sol greeted me on the phone and treated me like I was a close friend. He confirmed that the item I wanted was in stock the previous day. Being that Jaclo was closed (I spoke to Sol at approximately 7:40 p.m. eastern time), he offered to check today, August 5th. In the meantime, because I had complete faith and trust for Sol, I purchased the Jaclo 631-6-72-SN. Sol then said that he would call me today if there was a problem. If it is not in stock, Sol offered a complete refund or help finding a comparable product. As of the time of this review, I have not heard from Sol. Therefore, I know that it must be in stock and should be receiving the toilet supply kit within the next week, which is perfect. Thank you Sol for representing your company in such a caring an honest way. Quality Bath has earned a loyal customer."
"Having plumbing part issues when there is a supply problem or a global pandemic happening is terrible. Fortunately for me, my local plumbing showroom was closed due to COVID so I went online to purchase a very expensive kitchen faucet that had very fair pricing on Quality Bath's site.
But recently had a need to replace a broken toilet handle/lever...no one had it in stock but QB had a reasonable price. I knew of a significant 2-4 week back order but Layla reached out to me warning that it was going to be pushed back even more....for a toilet that is used constantly. Layla got Naomi to help me fix the problem. Naomi took the initiative to suggest another brand/part that actually may be a better fit and turned out to be less expensive. She already refunded the difference and my new part is on the way. No more removing the tank lid and reaching into the water each time..."
"Lea was absolutely quick and responsive to our needs resolving our issue within 24 hours... thank you Lea. Joe, Miami"
"Purchased Bain Ultra bath tub less than a year ago and the pop up drain assembly doesn’t work anymore. Quality bath team was able to look up my order # and reached out to manufacturer to get the replacement parts. The parts arrived via FedEx. The process was seamless and quick. Thank you. "
"Tammy went out of her way to help me getting the replacement glass panel. She is very curtious and polite and helping customer type of a person. "
"Processed return through Adina in Customer Service. Extremely professional, competent and service-oriented. Return and credit back handled quickly and accurately. Will continue to recommend QB."
"I had concerns that were quickly addressed by Tammy and the team regarding a pending order. They were able to quickly reach out to the vendor and provide a timely response. The order arrived as agreed and in one piece."
"Bought this very cool sink at a great price from Quality Bath. Every bit as beautiful as I hoped, but once it was in place under strong bathroom light, a small but unacceptable defect could be seen. I contacted Quality Bath, and my call was directed to Tammy, who dealt with my problem very courteously and efficiently. A replacement is on its way to me, and life is good!"
"The plastic bottle on my soap pump separated within just a few months of having it. I emailed Quality Bath and worked with Tammy and she quickly resolved my problem and a replacement bottle shipped to me free of charge. Thank you!!"
"Geberit carrier had broken valve, Tammy took care of this quikly with clear instructions on what I had to do."
"A bar sink faucet I purchased late Nov 2020 developed a slow drip from the spout in Mar 2021. I contacted Quality Bath for warranty assistance. Lea (of QB) agreed with my assessment that the cartridge was bad and pleaded my case with the manufacturer, who agreed to send me a replacement cartridge (at no cost to me) to fix the problem. All happened quite easily and quickly and without questions; my new cartridge should be here in a few days. Special thanks to Lea for making this a smooth transaction. sgp/4-12-21"
"I placed an order which was delayed due to suppliers/manufacture. Customer service rep Layla was excellent going out of her way to keep me informed and even investigating other sources to fill my order. Ultimately my order was shipped but I really appreciated being kept informed every step of the way. Very rare to have qualified knowledgeable representatives to talk to when you order online. Highly recommend. "
"We recently purchased a Robert medicine cabinet along with other items for our bath remodel. After installation, we discovered a chip in the mirror. I called customer service and received prompt, courteous service from Adina. She followed up as I sent requested information. And she updated me on the status of the replacement. I am very happy with my experience and I appreciate Adina’s assistance. "
"I am speechless with regard to the quality of care Lea provided. Outstanding! She delivered a swift, thoughtful, and professional response to remediate an issue I encountered. Problem solved, happy customer!!"
"Baila went above and beyond trying to help me with a mismatched faucet handle problem. (2020 faucet handle didn't match my 2008 installation). I tried asking the manufacturer, and they said Baila had already called them!"