"Janet in customer service is the best. She works hard to solve any problem and we as Quality Bath repeat clients really appreciate it. Keep up the good work.
Michael"
"Bought several things here for a bathroom addition in our home. We chose an in-wall Geberit carrier and Toto Aquia wall-mounted toilet, among other items. Selection was good, and love the free shipping. Worked with Jack on our order to get ensure compatibility on our items. Items arrived on time (quickly, within a couple of days) and in excellent condition, well packed. We will purchase again from QB for our next project, without hesitation.7"
"Janet and the whole team at Quality Bath have been terrific. We received a damaged LED mirror and Quality Bath immediately agreed to replace it.
We've ordered quite a bit of hardware from Quality Bath and they have always gotten everything right.
Thanks!
Jon"
"I ordered two medicine cabinets. I was concerned when both arrived with imperfections in the glass doors - one was scratched and the other had a crack at the corner. Freida at Quality Bath took great care of me, responding immediately to my voicemail and email regarding the problems. I received replacement doors and couldn't be more pleased with the service I received. "
"Aproveite seus programas televisivos com a Banheira Dupla Hidro Maomé um sonho de banheira "
"I purchased a sink that ended up being the wrong size (My fault, not their’s). Jack and Leah were beyond helpful and the prices are the lowest around. "
"Products met or exceeded expectations with one exception on a leaky faucet. Without hesitation they sent out a replacement free of charge!"
"This was by far the best customer service I have received from any online merchant In the last 5 years. Frida went above and beyond to help me find various parts for a shower I lost during construction. I will totally purchase materials for future bath renovations through quality bath and will recommend you to my friends and family. Thanks for a job well done!"
"If you have a question or need help with a product from Quality Bath, I can't recommend Janet, x110, more! She is pleasant, speedy and makes sure you are taken care of. Shopping online is simple and convenient, but when something goes wrong it's always a hassle. Janet could not have made it easier to resolve our issue. It's so nice to speak with a true professional !!"
"very professional, kind and prompt. It makes whole experience so easy!!!! I had to report that my toilet came broken. I contacted costumer service (returns) and Freida was able to help me to exchange the broken item free of charge ( I have to wait a little since it's on special order but I do not mind) I am definitely coming back to shop for more ( I still have another bathroom in project)
"
"From the first time I ordered something from this site it was a home run. Naomi Altstadter is my Go-To person at this company and while I'd been on two or three other sites trying to get the best prices for my clients, Naomi is the one who got the gig because she was very relalxed, and not like normal salespeople may be. One recent item arrived with an issue. I was confident the issue would be rectified, but because of the timing of everything else this item needed to be installed by June 1st and an associate of Naomis, Adina , with returns came on the scene. She was phenomional at handling a potentially unhappy conversation with a customer, plus was dilligent in following up with the manufacturer, who in a
way, never owned up to it being their fault. Adina pushed every day to get the process moving along, and the faucet ended up coming in just one week, instead of nine! Nowadays, it has become more and more apparent how few and far between truly good customer service experiences happen, and so when they do, it restores my faith in a key aspect of our day-to-day lives as we conduct business or even personally, "
"It took 1 call, 1 transfer. Warranty/replacement resolved my issue and a replacement part was on its way the third working day! Great service!!!"
"Adina was Very prompt in replying to all my emails and resolving the problem. "
"After placing my order I saw that it would ship in 5-7 days. I sent Rikki an email to see if there was any way to get it to me faster, as the project is on a tight deadline. Within an hour I had a response back, saying that they were able to shift some orders around and get it out to me the next day-Great customer service! I do a lot of projects and will work with Quality Bath again.
"
"I purchased a sink grid for my Rohl bar sink. Qualitybath.com had it for about 20% less than any other site and the shipping was free. I will definitely use this site in the future. "