"My Hans Grohe Handheld Showerhead had a problem after about 2.5 years of use. I wrote to my awesome sales associate, Naomi, at Quality Bath....
She sent my problem to Janet in customer service ...who was right on it....In a very short time a new showerhead was delivered to my door.
I did send photos to Naomi of the problem, but the rest was handled efficiently and effectively by both Quality Bath and Hans Grohe. I highly recommend them both...Thank you...I continue to have confidence in your company and the brands you sell."

"My recent sales experience with Freida makes me want to do more business with Quality Bath. She handled my problem quickly and professionally, even though it was my first time ordering from your Company. It's refreshing to work with someone like her and I hope you appreciate her efforts. Sincerely, Steve Winkler "

"I had two issues with sinks that were delivered and the customer service at Quality Bath took care of the problem and credited my account. In addition, I needed a grid ordered that they did not carry and they ordered it from the manufacturer for me. Excellent service! I would highly recommend!!! Also, they match prices if you find a lower price on an item. "

"I ordered a Blanco serana apron sink...the sink arrived in perfect condition but the basket strainer did not. I notified Lea in returns and she was professional, friendly and responded very quickly. They are sending a replacement. Overall definitely recommend! "

"We received notice that our order would take 4 to 6 weeks to receive, but we had our tile guy arriving in just two weeks. I emailed Tziporah and told her our problem. She immediately got on it, and was able to find the one item that we needed sooner. She did a great job communicating, and we just received the item today. Outstanding!"

"Pleasant and quick response by Lea. Always a great buying experience with Quality Bath and the Customer Service is world class!!"

"Good luck with customer service.If you have to return something to be ready for the 20% stocking fee regardless if you replace. Also sometimes it takes a few days to respond to calls. Best bet is the email and wait a few days."

"The folks at Quality Bath were very helpful in tracking down a replacement part. Our plumber gave us bad advice and the part he told us we needed was not actually the solution. Quality Bath was very kind in the return process and helpful throughout the entire order process. Thank you!"

"I picked out a sink that I fell in love with, and then went with a more affordable option as we often do. Less than 30 minutes after my order, Rikki from quality bath's team emailed me letting me know that other people wanted that sink too as it seems and it was on back order 6-8 weeks YIKES!
Before I even had a chance to worry, she had done research and sent me a similar sink in both style and dimensions in a link in that same email. The only difference was it was a nicer brand and almost $130 more than what I picked out. She let me know that if a back order was inconvenient to me (which it often is) that she would exchange it for me at no extra cost. I even got a small refund as an extra I paid for wasn't needed on this model. Very happy with the forward thinking and care taken by Rikki with my purchase today. Will be returning to finish out my renovation with this customer centric company."

"I ordered a 36" farmhouse sink. It came quick and well packaged. Great quality product from Italy. "

"great service, great prices-"

"Great service, quick delivery. I ordered a Blanco sink and saved close to 300.00 buying it from quality bath. Will shop with quality bath next time I do a remodel. "

"Had placed on order which came in damaged by the delivery company. Called right away to explain the box was crushed and several items had been damaged. I was politely asked if I could send pictures of the damaged box and product. I sent the requested information and literally with 15 minutes received a follow email with status and again within 15 minutes received another email stating replacements were being sent out. No hassle at all. Great company to have made a purchase from with the idea of providing customer. The company representative, Adian, was terrific to work with and handled the opportunity with the customer in mind. They are on my to contact list for future projects."

"We ordered Madeli sink, vanity and linen closet. Quality Bath offered a good discount on everything, prices lower than anywhere else. Everything arrived on time and it was as expected. The sink was supposed to be delayed but ended up getting here before we started renovation. Finally, there was a small crack in the sink that our contractor repaired and Quality Bath gave us a credit refund for it!"

"SHe has helped me numerous times on a faucet head that keeps becoming faulty and helps me instantly. She is great"