"After days and days of doing research and speaking to countless friends that have trucks I came to the conclusion that I was going to make the investment and purchase a Bakflip G2 for my Dodge Ram. As everyone knows Bakflips are not cheap. In fact total out the door was $950 and that was with a little discount. Now with that being said, when I spend $950 on a product I expect it to show up in at least 90% good shape. My Bakflip did not have a complete weather strip on one of the side panels. In fact it looks like as if the factory workers ran out of weather stripping and just said screw it and let it go through anyway. My left side rail had about 6-9 inches of rubber weather stripping missing, so now I have to wait for them to ship the missing piece. Also, on the right side panel there is about a 2 inch gash in the rubber piece. I shouldn't have to pay $950 for a product that is broken. Not happy with this at all, im very tempted to send the whole thing back and ask for a full refund. The only thing thats making me want to stay with Bakflip is that it looks really good once its on the truck. Disappointed in you guys bakflip, I really am. "
"Very helpful people, love the product, great service "
"THE FIRST TRUCK RETRACTABLE COVER SHIPMENT CAME DAMAGED. CALLED REAL TRUCK AND THEY HAD A NEW ONE SHIPPED OUT THE NEXT DAY WITH A RETURN LABEL FOR THE DAMAGED COVER. A BREATH OF FRESH AIR WHEN THE CUSTOMER SERVICE OF A COMPANY IS SO RESPONSIVE. THANKS REAL TRUCK!!!"
"As always the support team was courteous and helpful.
Thanks Lee H and Ami C! A+"
"Trying to cancel an order and still waiting for it to be cancelled."
"Real Truck was able to supply me with everything I was looking for and was able to discount my order for less than if I had purchased direct from the manufacturers. Always pleased with the customer service as well if I have any issues. Thanks!"
"We ordered the incorrect size running board(our fault). Called and the staff was helpful, kind and processed everything with one call. Thank you for all your help. the new boards look amazing on our truck!!!"
"Fast and easy ordering, great customer service. Knowledgeable staff."
"My shipping address was different than my billing address, so my credit card was denied. This is a simple issue that could be resolved with an adjustment to the checkout process. I had to phone in my order the old fashioned way 3 days later when I was notified by email about the order being cancelled. ANNOYING. "
"Great phone call and quick delivery. Can't say much more but great service."
"Assembly is some what easy but could be easier. On my 2022 Silverado 1500 4X4 with a Duramax, the 2 large factory nuts that are used to attach the assembly are difficult to reattach due to the step design. Install top nut first then hope you can pry your socket off when tightened. The step holes are not large enough to get any size socket on square and wrench is near impossible to use on the top nut. Wonderful customer service and happy with this product! I am 280 lbs and the step feels secure! Thank You!"
"very knowledgable about 2023 honda"
"Spoke with a rep, got the item I wanted and was given a discount for talking with them instead of just ordering it online "
"Alex was great to deal with. Items arrived quick and prices are great. Would deal with again and highly recommend them to everyone."
"The guy on chat was very helpful to make sure I got what I wanted. Thank you. "