"A discount was on offer on the website. So I contacted sales through the chat option. Very straight forward and received about another $30!"
"Dan was very knowledgable, helpful and super friendly. Was willing to accommodate our situation with our ordered truck. Will definitely use again for future needs. "
"After a fairly detailed conversation over the phone to narrow down to a specific product for my 2022 Ram 1500 with the Multi-Function tailgate (there are very few options for a tonneau cover to this particular configuration), I received the wrong product and have been told to wait "3 to 5 business days" before resolution can be determined. This is simple folks, ship the correct one, take the incorrect one at the time of delivery of Item # 1 (incorrect model #) and we both go about our business. But no ... we have to take MORE TIME to be Administrators for the goof -up. Really? Your error, not mine. Why do I have to administrate your issue for you? Help me understand that one please ...? "
"my order came before the scheduled date. very happy with experience , product was easy to install . only had it a few days but i am happy with how it looks"
"Good product for the price. Great customers service. Owners manual is a little confusing and makes the installation a little longer than expected. Contacted customers services. The response was fast with very helpful videos. Bottom line it is recommended. "
"very helpful and friendly. I will be calling again."
"Great customer service! Very helpful and patient in making sure I was ordering the correct products for my truck."
"The folks at real truck were very helpful and knowledgeable. Fast shipping. Would recommend! "
"Awesome customer service and great deals and products. "
"While in a chat with a Real Truck rep it went smooth and fast. Received a discount on the parts I was needing in this chat Thanks Morgan"
"Salesperson was helpful and made purchase easy"
"Answered all of my questions and gave me better pricing. I do feel like speed or order being filled was misleading. My understanding was that item would take 5-7 days from order to arrive and as of yet has not been shipped. I had asked this specifically as I had an event for the following weekend and now my order will not arrive in time. "
"Your Request # 2610980 Has Been Resolved email received 6/1/2022. Original delivery scheduled for 5/29/2022 prior to the holiday.
Question: When is it scheduled for delivery now? Ticket isn't solved until the package is in my hands! If you ordered something and three days after the delivery date it had not arrived, you would not be satisfied the issue had been solved. I understand it's FEDEX's problem, future solution suggestion. Send a second package and FEDEX can send one back on their cost if both arrive. FEDEX has insurance to cover shipping damage/loss and they can cover their mistake. This would keep your customers happy.
I am currently not happy. Starting tomorrow I will be on a trip and need to secure items in the truck bed. The forecast is for rain and my tools may get rusty which will get me angry instead of just unhappy. Please understand I am making a recommendation for a policy change on shipping procedures. Also consider shipping into New York state instead of Tennessee. Elmira, Rochester, Jamestown, and Buffalo are locations much closer to the final destination."
"The listed shipping times on each item are long then expected. A lot of what I order said in stock, receive email after purchase out of stock wait time over 3 weeks to 4 was told June 6th thru the 20th??"
"They really help me alot with a defective part and even excited me a replacement part at cost!"