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Product & services pricing
4.00/5
Chance of future purchase:
4.24/5
Shipping & packaging:
3.85/5
Customer service:
4.38/5
Return/Replacement policy:
4.21/5

1/5

2022-06-13

Never received my merchandise

"Never received my merchandise. I have waited three weeks for a break controller and a cable. Said they were in stock think this would be an easy order. Never got my merchandise they won’t return my emails or calls. So glad I didn’t order something expensive. Going to try and recover my 200 bucks"

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Rep reply posted 2022-06-14
A rep from RealTruck, RealTruck.com, has responded:

“Hello Philip, it has been brought to our attention that you never received your package. We are currently filing a case with FedEx as it shows your packages have been delivered. We must allow them to investigate on their end to locate the package before we can move forward. I do apologize that you have not received what you ordered. Please know we are working to get this resolved for you. ”


Verified
5/5

2022-06-11

unbelievable !!!

"surprised by the perfect fit and easy instilation . barely needed 1 hour to install by myself . I had a knee replaced for the second time recently and my new truck is taller than my old one . great solution and great looking nerf bars. salesman was on the phone when i ordered was a pleasure also. thank you Roby"

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1/5

2022-06-10

Shop elsewhere buyer beware

"This company is horrible they advertise same day shipping here I am 7 days in and my item has not even been shipped. Customer service said it’s because gas prices? This company is a joke I have a very large following and will share with the world my thoughts on realtruck.com hands down the worst online shopping experience ever. Use anyone else Amazon, Eos even Vicrez just don’t buy from real truck.com"

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Verified
4/5

2022-06-09

Slightly damaged item

"My Weathertech bug guard came in without instruction, and prepping items needed for install, and had a small minor scratch."

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Verified
5/5

2022-06-09

Second Bakflip cover in about two years

"I chatted with the sales rep who gave me the discounted price. He then sent me a link to confirm my order by paying for it. He answered a couple of technical questions in the process and I was done. The cover was shipped later that day and will be here 5 days after ordering. Overall, great service!!!"


Verified
2/5

2022-06-07

Returns issues

"Still waiting for my return authorization form and label but they are to busy to accept returns but they sure like taking orders.."

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Verified
5/5

2022-06-07

Great customer service!

"Very nice and pleasant to work with. Super easy process to order my cover!"

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Verified
5/5

2022-06-07

Great help from product specelist

"Mrs C Brown was friendly and knowledgeable . Processed my order answered all my questions . Order shipped fast with tracking . Will buy again here3 ."

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Verified
5/5

2022-06-06

Great Experience

"This is our second time buying a cover from them. The customer service is FANTASTIC and they were able to ensure that I was buying the correct cover and it was shipped quickly. They are our go to company!"

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Verified
5/5

2022-06-06

A nice $30 discount on offer on the website. Easy to get through the chat option,

"A discount was on offer on the website. So I contacted sales through the chat option. Very straight forward and received about another $30!"


Verified
5/5

2022-06-06

New Loyal Customer

"Dan was very knowledgable, helpful and super friendly. Was willing to accommodate our situation with our ordered truck. Will definitely use again for future needs. "

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Verified
2/5

2022-06-06

Listen please

"After a fairly detailed conversation over the phone to narrow down to a specific product for my 2022 Ram 1500 with the Multi-Function tailgate (there are very few options for a tonneau cover to this particular configuration), I received the wrong product and have been told to wait "3 to 5 business days" before resolution can be determined. This is simple folks, ship the correct one, take the incorrect one at the time of delivery of Item # 1 (incorrect model #) and we both go about our business. But no ... we have to take MORE TIME to be Administrators for the goof -up. Really? Your error, not mine. Why do I have to administrate your issue for you? Help me understand that one please ...? "

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Verified
5/5

2022-06-03

gator sfx trifold

"my order came before the scheduled date. very happy with experience , product was easy to install . only had it a few days but i am happy with how it looks"


Verified
4/5

2022-06-03

Pick up Cover

"Good product for the price. Great customers service. Owners manual is a little confusing and makes the installation a little longer than expected. Contacted customers services. The response was fast with very helpful videos. Bottom line it is recommended. "


Verified
5/5

2022-06-03

very pleased

"very helpful and friendly. I will be calling again."

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