"The customer service was awesome!!! but the delivery was definitely short of that fedex lost one of six boxes fedex tracking number 577805837979 . They don’t know where it’s at. Can y’all help in any way?"
"Talked to someone online about discounts but wasn’t quite ready to purchase. They sent me a link to order when ready with the discount. Ordered on Friday the 20th and was already at my house by Monday the 23rd. Couldn’t be happier! "
"Have not had a chance to install the cover yet, so cannot give a review yet.. please check back with me later after I install the item. I would very much like to give feed back /review of the purchase."
"The cover arrived missing hardware, when I called I was told to go purchase the missing hardware myself and they would reimburse me. When I told them I wasn’t willing to do that as it may void warranty and was concerned I’d struggle to find some of the hardware in my area I was told I’d have to wait three or five days to head back from the factory. When I asked them to just send a new hardware pack they said they can’t and would have to send the missing parts individually. Still waiting to hear back for the manufacturer. They were also unable to explain the two random parts I found in the box and if they were supposed to be attached to the unit. Completely disappointed in the service. "
"I had ordered seat covers and while installing the seam ripped. I was being very careful. Long story short, they contacted the manufacturer and they would not warranty saying I caused the problem. RealTruck reimbursed me anyway.
Thanks again for the help!!
"
"I had been searching for a low profile bed cover for a 2001 Toyota Tacoma Stepside bed and was offered only one option. I RealTruck and was fortunate to reach Alec Elder. I asked him to recheck everything he had available. He came back with the same answer that everyone else did, but, unlike all the other vendors, when I asked him if there might be a way to go custom with one of his suppliers, he responded "Let me go further" and he came back with an option that every other truck bed supply did not offer, even though they had the same options. Alec offered a vey cool LoPro by Truxedo® cover. He and I traded emails and I provided exact dimensions and my new cover is perfect and shows a nice low profile. The new cover has a number of excellent engineering improvements and installation was simple. And what made the experience even more pleasant was the sales rep/technician, Alec Elder, who was not only professional but at the end of each of our conversations, he made me feel like he really cared about the interaction. This young man will go far in any direction he"
"Excellent service great prices and in stock!!"
"I ordered my tonneau and discussed with Butch that I would not be home until the following Saturday (I placed the order on Wednesday). I explained that I didn’t want the huge package sitting on my porch in plain sight while we were away. He assured me it wouldn’t be delivered until, at the earliest, Saturday morning. Lo and behold, my Ring Doorbell Camera showed it being delivered Friday morning. Fortunately, it was still there and untouched Saturday morning when we got home. As far as the product itself, have t had a chance to open it yet."
"Man on the phone was great and we spent nearly 30 minutes ordering a truck powerstep. Email stating we will receive the product quickly. Then, the order is canceled as the product was not actually available. Total frustration that the site show it available but its not cause we want it!"
"Very knowledgeable about my truck and helpful in guiding my selection "
"The owner personally worked with me to secure a perfect deal on an amazing tonneau cover. They definitely will have my business in the future"
"This is my 2nd Bakflip 4. Excellent product. Two minor comments. Bolts attaching rear of rails to bed would be easier to install if they were installed without the rails first to clean paint off the threaded holes. Second, the rubber bumpers on top of the stationary cab panel were not attached securely. The issue was promptly resolved and replacements were shipped. "
"Very helpful, fast delivery, and very knowledgeable."
"Customer service reps couldn't get my request correctly. Spent over an hour to get it resolved. Now, have to hope what I ordered is received correctly. "
"Online ordering is super easy and convenient, the gentlemen I dealt with was knowledgeable and double checked my bed size for correct size. The only issue was one of the black plugs that go on top of the quarter to cover the hole that’s under the Tonneau was broke, edge of it. "