"Bought cat back exhaust for my pick up they said would fit on it. Received all exhaust parts but the header pipe from the cat is a straight pipe where the stock pipe had a curve in it. The straight pipe is hitting a cross beam of the frame. I emailed customer service 10 times in a 2 week period with no response. I finally called and talked to Tim Warren he took another week to answer me after I sent him pictures of the old and new exhaust and the issue I'm having. When he finally did respond his answer was to just push it up a little. Lol Wtf? Unbelievable how **** customer service is and no help or answers"
"I ordered thru Real Truck and 3 weeks later they hadn't even processed my order. I can say that customer service was helpful in getting my money back."
"I did not received the product that I ordered. It was a phone order, I specifically said I do want the In Channel I wanted tape on. And I received the tape one. Contacted company to get a refund and got the run around. Never again. "
"This company is worthless. I ordered fender flares 3 weeks ago, never got any shipping confirmation, couldn’t get in contact with anyone, they charged me 3 times for the product, and when I finally talked to someone they said I canceled my order (which is complete crap). I will never order anything from them again. Waste of my time."
"Purchased step/nerf bars for my Ford truck. Same bars from manufacturer and other vendors showed 1-5 day shipping depending on certain variables and RealTruck.com price was a little cheaper and shipping was free. Ordered on 6/16 and money was withdrawn from my account immediately (Sunday). A week went by and I hadn't received any shipping info. Upon logging in to my customer account I noticed order was listed as pending fulfillment/order number unavailable. I did online chat which was based out of North Dakota and completely pointless. I believe their online chat is a robot and/or software only. Called and was informed that the product would ship in 10 to 20 business days. I had to lose my temper to even get an order number. On days 18, 19, 20, 21, and 22 I called and tried the bot chat over and over as well as sent daily emails. No calls or emails returned and bot chat answered as expected. Finally was able to talk to an agent and said I was done and to please cancel my order - they stated order would be submitted to cancellation department and this could take 1-3 business days to approve before a refund could be submitted. Still no word on a shipping date. Seriously?? While on the phone with my bank to dispute the charge and and label real truck as fraudulent I get an email stating Fedex had delivered the item to my door. What the Heck man?? I have yet to get home and inspect the product. I'm prepared for the worst...... "
"On June 29 I purchased a top for my jeep. They withdrawed the money out of my account on the same day. I waited several days and called only to be told they had 10 business days to ship the item. When I called on the tenth day to find out why it was not shipped, I was told that it was only the 9th business day becasue they where closed on July 5th. I was then contacted today only to be told the item was discontinued and I would be getting a full refund. I have yet to receive my refund and am still out the top for my jeep. I will be disputing the charge with my bank. "
"I installed new nerf bars in1 hour and 15 mins w/7 broken ribs on one side and broken right leg it was so easy to do . Very well made , bought on Thursday morning delivered Saturday morning. What more can you ask for thank you very much."
"This place is a joke they sold me a product they did not have and I paid for overnight shipping when you talk to customer service all you here is I'm so sorry I'm so sorry don't apologize just fix the problem so after dealing 2 1/2 weeks of bull **** I told them to give me my money back and it's been a week still no money back these people need to stop stealing people's money and holding it hostage for a month. I hope they go belly up because they ****"
"Ordered running boards/steps and it took over a month and I still don't have the product and I have been promised a shipping date and it didn't happen..............."
"They have an advertise of easy returns but there return policy is only 30 days so now i am stuck with $600 in brake parts for my ram 1500 that i no longer have there policy should be 90 days if this was the case i would of been in the time frame"
"We ordered a CHROME plated bug shield for a pick up truck. It had the worse packaging. It was just in a flimsy box with not foam protection. Something like that should be very well wrapped. ITEM was delivered broken and OH WOW were we in for a treat. Not only did they ship the second one out to another address but were told several times it would be promised and it has still not shown up. HORRIBLE communication."
"Ordered seat covers for my wife's 2009 Honda Pilot and found out after that they sent seat covers for a 2008 which doesn't fit. We were moving when we received our shipment and it was after 30 days when we found out. They wouldn't refund or anything. Don't buy from them!!"
"Buyer Beware!!
I am still patiently waiting for my tonneau cover to be shipped, that had been purchased on 06/7. Apparently, it takes time to process the order, according to realtruck Order Fulfillment Specialist. I can wait to find out how long it takes to package and ship my purchased item."
"I placed a order for a Bug screen for my 2016 Ford F-350 pick up they ran my card and I received a text from my card holder card showing that I had *** available after $38.11 purchase at REALTRUCK OCALA US on 06/14 at 10.24AM CT with your card ending in**** never received the order. I called and spoke with Susan in customer service she said the order did not go through because the zip code did not match the card I explained to her that the card is a Netspend rewards card, Rewards card meaning no billing sorta like a Gift card and dose not have a billing address there for no zip code. she told me the order will not go through with out a zip code so after going back and forth with her I asked her to cancel the order she said the order did not go through, I explained to that $38.11 was taken out of my account by RealTruck I Evan sent Susan the text from the net spend account showing the transaction. Susan still says the order did not go through, But I am out $38.11 and no Bug screen. I was told a supervisor would call me back no call. This has been going on now for three weeks. I know its only $38.11 but after reading all the other complainants RealTruck needs to be held accountable they are ripping people off and getting away with it. "
"I ordered a magnaflow exhaust system from Realtuck. They gave me a great price, less than the manufacturers. The item was not in stock but arrived at me house in 5 days. "