"In todays commerce environment, it’s amazing to see a company that still values customer service and is willing to go out of their way to help ! Lorey, your awesome"

"Very satisfied and trustworthy，I really like to introduce to my friends."

"I know how much it takes to hire, train and retain great employees. I am sending this message of appreciation to one of your employees: Namrata Shah. Namrata has been working to assist me on an issue for the last several weeks. She has been patient, professional, caring, and the follow-up she's provided is very much appreciated. In a time when it's so difficult to hire good folks with a good work ethic, Namrata is shining example of people who represent the best in companies.

The issue has been resolved with Namrata's assistance, and resolved with ease. Many thanks & kudos to Namrata and Rebag for bringing out the best in companies and people. Thanks and feel free to reach out to me with any questions. I will definitely recommend your organization to my friends and family.

V/r,
Lou"

"I was in the market for a Louis Vuitton wallet for my husband, but unfortunately they are sold out on the Louis Vuitton website so I started searching alternate routes. I explored eBay and a few others and stumbled upon Rebag I had never heard of them before so I’ll be honest I was a bit skeptical. I did some research and read some reviews and everything seemed very legitimate. I found the wallet and placed the order crosses my fingers and hopes for the best. Upon initially searching for the wallet I received a text message from Shu-Ling a consultant offering guidance and assistance in any questions I might have; I thought that was a very personal touch and it was appreciated. I received correspondence throughout the process and upon arrival of my purchase I was overwhelmingly surprised at the condition. The piece was so pristine you wouldn’t know that it wasn’t a brand new item. My husband adored the wallet and afterwards I received a courtesy message from Shu-Ling hoping that I was loving the purchase. As a thank you Rebag sent me a credit towards a future purchase and honestly I couldn’t resist. I also decided to trade in a Louis Vuitton bag that has been sitting on the shelf and the process has been seamless. I decided to write this review as someone who was skeptical and also as an appreciative thank you to Rebag and my consult who is amazing that my experience was above and beyond my expectations and hope this inspires someone who might be hesitant to give it a go."

"This was my 3rd Rebag purchase and every time is a great experience. Not only are the bags depicted exactly as they arrive, I actually think they arrive in better condition than the photos, but the customer service is unparalleled. On this particular purchase, LYNN went so above and beyond to help me get my bag and just provided the best experience! I highly recommend REBAG! "

"Excellent customer service, Rebag was easy to correspond with. I received an extra discount after my purchase was shipped. Love both pieces received! Thanks, Neysi!"

"I love the fact that I can sell my LOUIS VUITTON to Rebag. I was helped by Sharmane. She was so clear on every detail on how to do my shipment right and I was really nervous doing this because of the purse being very expensive. She reassured me everything will be ok.
She’s awesome and I love that if I have any concerns… she right there to talk to me.Thank you “Rebag” for having great people working for you such as Sharmane!

Best SERVICE EVERRRR!
I look forward to continuing to talk to her until my process is completely done.

Thank you
Michelle Rodriguez "

"I had made a recent purchase on the Rebag site. Naturally the next day I had questions. I jumped on the chat and Sharmane and fired away.Sharmane answered each of my questions with accuracy and understanding. She didn't pause or delay any information. Sharmane was very knowledgeable. I deal with many customer service reps and Sharmane is definitely a stand out!! "

"I had a great and very happy experience in working with Hana Yao, she is always helpful and patient to me, and did a lot during the process of my consignment with Rebag, this impressed me deeply. I would continue to provide more luxury items to Rebag, and would love to cooperate with Hana in the future. Thank you so much! Xiaotong Ma"

"I had messed up on my order and left a message with customer service, as they were closed at the time. They got back to me immediately, and resolved my issue quickly. I have ordered a few things from Rebag, and they are always as advertised, with fast shipping, and a good price. Now I know they have good customer service as well. Thanks so much!"

"I’ve always had a wonderful experience purchasing through Rebag. Their bags arrive in the condition as described on their website and are securely packaged. Their Customer Service is also excellent. Laura from Rebag reaches out to let me know about upcoming discounts and also checks in after my items are delivered to make sure I’m happy with my purchase. I will definitely continue to buy from them. "

"I am a bag addict. I wanted a Chanel but not black, I wanted something different that would break up all the black clothes that I wear. I went on REBAG for the first time ever and I saw the Drill Tote and I fell in love. My only concern was that now that I have it, I can tell you the picture did it NO justice. In person, this bag is like brand new!! Shiny, no scratches. On the picture it looked like it had a HUGE black stain in the middle. NO SUCH THING!! this bag is in VERY GOOD CONDITION!! This is where your amazing Lynn **** came into the picture! She realized that I kept going back to look at it and I started asking her a million questions. She answered every question fully, quickly, honestly and to my satisfaction. She made me feel so good that I was contemplating buying it. We kept emailing and then she offered me a 10% discount code!! Well that did it and I bought the bag on Friday and I am so glad that I did. It arrived yesterday, [so quick] UPS which I love with a signature required, so safe!! When I opened it up I could not believe my eyes!! IT IS BEAUTIFUL and it looks brand new. Even my husband who never comments, had only good things to say. I am so happy and I will be coming back to REBAG and Lynn!! She is a treasure!! Make sure you keep her!! I bought this bag because of how good she was. Thank you- Elizabeth Iliakostas"

"I’ve been shopping Rebag many years and it gets better every time. Joe is my Rebag contact and it’s a pleasure working with him. He is quick to respond to my many questions and I always get my items delivered very quickly and never have an issue. The description of the items are spot on. Best website to shop and Joe always gives me a heads up for special sales!!!"

"From start to finish my Rebag trade-in was easy and expertly managed by customer service both over email and within app's the chat feature. I can't wait to receive my new bag!"

" I just wanted to tell you my thoughts on the bag. I'm very happy with the item, thank you. The pics on your site were accurate. What I liked most was the card with a pic of the bag and serial number, impressive. Just to let you know I shopped a lot on Tradesy and have made a significant amount of purchases but Rebag has impressed me to the point I shall always look for such items on your site. Thank you for all your help in making me feel comfortable with this purchase. Beautiful bag. Please if it helps you as far as testimony to how nice your products are, post this, also shipping was great came quickly, plus had to sign, great. Customer service is excellent, 5 stars."