"well I had a very very good experience so positive I was on cloud nine right now I'm very excited I'm very happy with the representative who helped me not only did she take her time to help me she didn't make me feel like I was being a nuisance I really appreciate this young lady she needs to be promoted because she has the most patience I have ever witnessed and I'm 52 years old so I want to give a shout out to the person who helped me I don't remember her name but she definitely needs to be recognized"

"I have made several purchases over this past year and am extremely happy with the customer service I have received at all the boutiques located in Manhattan, but especially The Madison Ave location.
The lovely Sale Associate by the name of Hope is always courteous, attentive and goes above and beyond to make sure I will ultimately be happy with each purchase. I am always treated with professionalism, kindness while keeping conversations friendly. I have received genuine recommendations which have been very helpful in making the right decision before each purchase. I highly recommend visiting this location in person with the hopes that others like me, will eventually find the Bag of their dream... I did !!!
Shipping Service was quick and package was delivered the following day. "

"I bought a Gucci purse on Rebag.com. Decided to sell it on eBay after two years. Did not use it once. Listing was removed due to counterfeit item. Buyer provided authentication and it turned out to be FAKE. Absolute disgrace!!!!! I spent $500 for the fake! Emailed Customer support about the situation. No response whatsoever. Be aware!"

"While there were a few people who tried to help, I had a very hard time reaching anyone by phone. Beyond that every time I went to purchase an item my trade in and the discount would mysterious disappear. I have tried probably 10 times to purchase this clutch. It would be great if someone would help or have the time to talk me through this and help fix this. There is clearly something going on with the website. "

"I discovered Rebag through a friend, and decided to sell a few bags I did not want anymore. Dani was so helpful and walked me through every step of the process, and showed me how to use the service at home to sell. She was great will be using her again. "

"Was browsing the Rebag website in search of the perfect Birkin, Steff was really great at answering all my questions and assisting me through the whole process. Will definitely be back for more!!
Steff is the best."

"Laura at the West Broadway location is the best customer service I have had till date, she is welcoming understands your need and very helpful. Honestly one of the best service, thank you so much Laura and see you soon. "

"I highly recommend Rebag. Hana Yao goes above and beyond for helping me with the vip quotes. Its a pleasure doing business with you. "

"Lyndsee, sales rep ReBag in New York was absolutely amazing. She did everything possible to make my purchase perfect and exceeded my expectations by far. Very diligent and great sense for customer satisfaction. Highly recommend!!!"

"Thank you, Rebag for a smooth and pleasant experience. I appreciate the team in assisting me with my trades and purchases. Love the website and appreciate the straightforward process. A special thank you to Ling (super awesome). Loved the constant contact and willingness to help. Truly top notch service. Rebag truly cares and takes excellence seriously. Thank you! "

"Tracy was wonderful to work with! I have ordered a lot of things from rebag and always have amazing service. Thank you thank you for being so awesome."

"I’m fully enjoyed the rebag vip service! Hana Yao is being super helpful ! She helped me with passion and professionalism. She cleared all my concerns. I have been selling with rebag recently and they are offering great price, instant checks and professional service. No worries during the whole process. Highly recommend! "

"I made a purchase on Rebag and my experience was great! The website is very user friendly and the staff was prompt to answer my questions. The product was exactly as described I would definitely shop there again! "

"I decided to buy my first 2.55 bag a couple of months back. Lynn texted to make sure I was finding what I needed and helped me choose the bag perfect for my needs.
She was so genuinely interested in helping to make my experience special; and she did!
When I was ready to buy my first Birkin I immediately thought to look on Rebag and texted Lynn. Lynn went out of her way to send me extra photos of the bags I was interested in and helped me make the perfect decision. She was so
helpful and responsive that I stated my hope she was earning commission for all of the assistance she provided. To my surprise she isn’t even a sales person; she’s in marketing!
To be completely honest the Clair trade process has been a little tough with timing and wondering when my bag will ship. However, I will continue to purchase from Rebag again and again simply because of Lynn’s incredible service, kindness, honesty, and knowledge of product. You have a true gem on your team!
Lynn, thank you for all that you do and have done to help me.
Xoxo Lauren
"

"In the past year i have been both selling to and buying from Rebag. In both cases an amazing experience!
The best part of course is Shaun at Dadeland's, he is soo nice!
Thank you Rebag and all amazong team behind!!"