ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.13/5
Chance of future purchase:
3.57/5
Shipping & packaging:
3.54/5
Customer service:
3.75/5
Return/Replacement policy:
3.04/5

5/5

2017-11-27

Amazing resale company

"I am so happy my friend introduced me to Rebag! I wanted to sell my Louis Vuitton bag and they paid me the same day! I don't know if I am just used to consignment but this store is life changing. I need to go into my closet and find more to sell to them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-08-07

Brand (Like) New

"I cannot say enough great things about the selection and experience with Rebag! As a longtime admirer and lover of Chanel, I decided to finally take the plunge and splurged! I did a LOT of research and felt Rebag had the best selection amongst other luxury consignments. I also love that you could see most of the merchandise in stores across NYC - from the Midtown location to Soho, each staff member was incredibly helpful and generous with their time (I may have asked several questions and been rather indecisive!!). I felt like everyone had a unique and helpful opinion to make the overall process super helpful. Since the price was so reasonable, I got a small Gucci cross bag to match - I just couldn't help myself! I will be back to continue building my collection :). "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2019-08-07

Sold a bag. Went real good.

"Stopped by the store and got a decent price without having to mail my bags in. Will definitely go back in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-08-06

Great quote and simple process

"Rebag offered me a great quote online for my bag. I got paid directly within a few days of sending my bag to them! The whole process was super simple and they kept me up to date with each step. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2019-08-02

Good experience

"My Chanel double flap arrived on time and in the condition as described on their site. Giving 4 stars because I wasn’t able to create an account on my phone and they don’t have a guest checkout so had to use my laptop."

Detailed Review Benchmark + -
Overall product shipping and delivery process

5/5

2019-08-02

Soho experience

"I went to the Rebag while I was walking through Soho, because I’ve been eyeing a bag that I saw on the Rebag website for a while, and was blown away by my experience. The associates were so kind and helpful, and I’m so excited about my purchase. I can’t wait to wear it! "


5/5

2019-08-01

WTC experience

"WOW - had an amazing experience at the WTC location. I came in as I was curious on what Rebag was about (after reading many articles in Vogue, WWD, etc). The prices were AMAZING and the bags literally look brand new. I chatted with both a male and female associate who were really knowledgeable on exactly what I was looking for and helped me place an order online for a bag that was in their LA location. I received my LV Palm Springs backpack and am IN LOVE. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-07-31

Fast and Professional

"I sold a Chanel bag that I only wore a few times out. The quote I got was similar to other sites but it came faster and with some clear explanations on the condition that made me trust Rebag more. Shipping was easy too."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-07-30

Fast sell in store

"I sold my Gucci messenger bag to Rebag by submitting pics with their mobile app. After I got a quote, I chose to drop off the bag at their Madison Avenue store and they quickly evaluated it while I grabbed lunch and had my payment ready for processing when I went back. Really painless process and would recommend to anyone who doesn’t want to worry about selling it on eBay or some other site that involves a lot of work."

Detailed Review Benchmark + -
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-07-29

Vintage heaven

"Shopping for amazing secondhand pieces is a hobby of mine, so when I found Rebag in Soho I had a free for all! I check their website every week to see their new arrivals, and only recently did I make my first purchase. I bought a Dior Book tote which is still sold in stores but for a much more accommodating price. I love my new bag and it looks as if it’s never been worn... normally I’ll for vintage pieces that are no longer made, but I sprung for this really trendy bag because I can sell it back to Rebag within 6 months and get back a guaranteed price. I’ll wear this bag for the rest of summer into fall and then get a new tote for winter!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-07-29

Amazing quality and customer service!

"I recently purchased a single flap Chanel from Rebag, and it was in like new condition! I was thoroughly impressed with the selection in their Soho, NYC store and loved the team there. Will be going back soon for something for fall!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-07-24

Rebag Bagged Me My First Luxury Bag

"I had a fantastic experience with Rebag in obtaining my first ever luxury bag. I had always looked into buying a luxury bag but did not know much about luxury bags for men or even consider that such bags could be in my price range. The fact that Rebag has retail locations where you can go and see the bags they list online is very helpful. I was able to go to a Rebag location to see the bag in person before buying. The employees at the store were immensely helpful in guiding my decision and giving me tips.

As a beginner to luxury bags, I could not recommend a better place to start. I will definitely be keeping tabs on what Rebag offers to look for my next purchase.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-07-05

Rip off

"When you buy a bag, you are given a tag with an exchange price should you return it within 6 months. FALSE! They take your bag and get back to you with an exchange value. Even though my bag was in perfect condition, they gave me only 2/3 of the quoted exchange price. And I have no recourse. Skip this store and find a good consignment shop to do honest business with. "


1/5

2019-06-30

Fake Bags, Rude Email Communications

"Title says it all, I always buy new luxury purses and know the quality of the brands. I bought a Fendi, and Gucci, very obvious it was not authentic. I sent an email explaining this, and it was horrible customer service. Would not give me full price for the purchase and lost out on what I spent. WOULD NEVER BUY AGAIN, BEWARE AND DONT WASTE YOUR TIME. If you want discounted purses go to the outlets to find the best deals. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-06-28

Condition just as described

"I am very pleased with the quality of the ysl duffle bag I bought. It was in even better condition than I was expecting. You can trust the descriptions on the wear."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process