"Ok so this was the first time I've ever purchased a used Luxury Item and I had been looking to invest in a bag for work for a few months. This would be my first one so I was even considering buying a brand spanking new one. However, I had been to The Real Real in Soho and I saw what great condition their pieces were in and I thought- why not up-cycle and buy gently used? So there is the start of my search for a beautiful used Luxury work bag.
These are the CONDITIONS bags will be in at Rebag:
*Pristine
*Excellent
*Great
*Good
*Fair
I bit the bullet on Labor Day weekend when there was a sale. The bag, worth $2,430- was originally priced at $745 and with the discount it came to $670.50 and then with taxes and shipping it ended up being the original price. But back to the condition.... I'm assuming the price was that low because the condition it is in, is considered to be FAIR- which is the lowest rating on the site. And I took the risk because:
a. the images of the bag made me feel like it wasn't bad- I like that they show all angles and close ups of the details and hardware. This is VERY important when you can't hold something and inspect it in person.
b. they have a 2 day return policy- which is why I purchased from them in the first place. You see The Real Real does not have a return policy on the more discounted goods. Being able to return an item- especially a luxury item, when purchased site unseen is a MAJOR incentive to taking a risk in buying these items in the first place!
I just received the bag and I gave the shop 4 stars because of the images shown of the bag- they just could have been better in clarity- that's it. The bag itself is as offered, Fair. It's used, but used gently and it does have some discoloration in hardware and there is some glue residue, all the things that make it Fair- I see them.... but the BAG IS GORGEOUS!!!! I LOVE IT and am extremely happy with this purchase and can't wait to bring it with me on the first day of my new job!!!
So overall I really liked buying from Rebag and will definitely do it again- hopefully in person... but if I see something online- their return policy makes me feel confident to shop that way as well!"
"My bag and wallet are just as described. Purchase was very easy and shipping was quick. Very pleased. "
"Great bag and price. However, the customer support was not helpful with a simple request. The quality/price of the bag outweighed the lack of customer support"
"Rebag provides multiple pictures to review and categorizes the condition of each item they are selling. All flaws and imperfections are always mentioned, allowing buyers to know exactly what they're getting. Custimer service via their chat service has always been responsive and would even provide additional pictures when asked. I've purchased two items from Rebag that were categorized as "Excellent Condition " and absolutely love them. They look almost brand new! Plus they usually have promo codes that offer discounts for brands that usually are exempt (like Louis Vuitton and even Chanel) on other sites. All around great buying experience! "
"Received my Hermès garden party, listed as very good but I think is excellent as a Preowned. 85% new, less than half in store price, wish it comes with the dust bag but I am good with this price. "
"Wonderful experience and amazing bag! I will for sure use them again!! "
"This is my 1st purchase from Rebag, and I’m very pleased with it. Quick shipping with tracking number within 24 hrs. I just received the bag today and it looks exactly at described. The package was carefully and beautifully packed with additional Rebag dust bag and authentication certification which I did not expect. Thank you. I’m sure this won’t be my last purchase from Rebag"
"I bought a bag online and I was amazed! I was a bit scared as I never bought second hand before, but it came even better than described and pretty great price. Shipping was not super fast but I was not in a rush. Very trustworthy place!"
"I went to the Beverly Hills store to sell a couple bags. I have never sold before but it was seamless. Service was great and overall transaction was 30minutes. For sure recommend!"
"I don't know how there are so many good reviews on here. I sent them photos of a brand new bag with tags that was $2300 after taxes. It was put up with original box, dustbag and receipts. The purse was in perfect condition and never used with the tag still strapped to the bag. They offered me $900. They can go screw themselves. Worthless company. "
"I sold a handbag with Rebag and was paid upfront very quickly! I submitted photos and a description online and was sent a box and label to ship the bag to Rebag after I accepted their very reasonable quote. The whole process from quote to payment was very simple and I was kept up to date at every step of the process. Will definitely use Rebag again!"
"Bought a beautiful Hermès bag! Perfect condition! Love, love, love my new bag!!! Thanks Rebag. "
"I bought a D&G bag that looked brand new for less than half of what I would have paid retail! It even had that new bag smell and plastic on the chain! I get tons of compliments. Will definitely be using rebag again!"
"Rebag has a great selection of luxury handbags. Shipping was fast."
"I recently made a purchase from Rebag after doing quite a bit of research on them on various websites and forums. After my initial search, I decided to take the plunge because they had a bag I have been looking for and it was very competitively priced. I was skeptical because of the description of the wear on the site, but I was incredibly surprised when I received the bag and it was minimal! I am so excited to have found my dream bag and cannot wait to tell all of my friends about it!"