"Website only, and a straight forward model"
"all seemed fine with ordering until recriving email wouldnt ship for at least 10 days. I could have bought the whole order at my place I had physical therapy. Now I wish I had. Wondering now if this place is even a real place"
“Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to navigate and informative. Your satisfaction means the world to us, and we’re excited to continue providing you with seamless ordering experiences!”
"Already charged my credit card"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our products fast, easy to use, and fairly priced. Your feedback means the world to us, and we can’t wait to serve you again!”
"I saved another 10% on the product ordered.
Disappointed when I received an email indicating a delay in my shipment. Another site indicated stock on hand. I considered canceling but decided not to at this time."
“We're thrilled to hear you loved the coupon and saved 10% on your order! It’s fantastic to know that our discounts are making a difference for our customers. Thank you for sharing your experience and for being a valued customer! Keep an eye out for more savings in the future!”
"love these push braces and really love your price! they haven't arrived! A little sorry"
“Thank you so much for your fantastic review! We're thrilled to hear that you love our push braces and appreciate our pricing. Your satisfaction means the world to us, and we can't wait to serve you again!”
"My husband has Parkinson's so I'm hoping this spoon will help him enough that he can enjoy a variety of foods. As it is he stays with finger foods and it's getting old tung to find a variety like that. I look forward to him trying this spoon. I thought shipping was too high though. "
“Thank you for sharing your experience! We're thrilled to hear that you found our teaspoon and hope it brings some delightful variety back to mealtime for your husband. We understand the importance of finding the right tools to make eating enjoyable. Your feedback about shipping costs is invaluable, and we'll take it into consideration as we strive to improve. Wishing you both many delicious meals ahead!”
"I had ordered this product for my left hand with approval of my surgeon. "
“We're thrilled to hear that you found our store easy to navigate! It’s great that you were able to order the product with your surgeon's approval. Your feedback means a lot to us, and we’re here to support you on your journey to recovery! Thank you for choosing Rehab Store!”
"User friendly, reasonable prices. Will definitely refer friends and family. "
“Thank you so much for your fantastic review! We're thrilled to hear that you find our products user-friendly and reasonably priced. Your willingness to refer friends and family means the world to us! We can’t wait to continue providing you with great service and products.”
"I have not yet interacted with customer service. I have however researched neck traction devices for over a year now. This seemed to be the most knowledgeable place to order with more information and reviews "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our neck traction devices to be informative and trustworthy after your extensive research. It's exciting to know that you've chosen us for your needs! If you ever have any questions or need assistance, we're here to help. Happy relief!”
"This particular wedge unit looks to be more suitable to my intended usage, which is for regulation of high eye pressure. Seems to me the other available eye pressure units raise the head only. The 27" length raises the head and torso together for better results. Also most, if not all, units on other sites were intended for acid reflux, neck issues, snoring, sleep apnea, etc. This site looks to be pretty much a one-stop shop."
“Wow! Thank you so much for your fantastic review! We’re absolutely thrilled to hear that our wedge unit is meeting your needs for regulating high eye pressure. It’s great to know you found the perfect solution with us, especially since we strive to provide specialized options that cater to various health concerns. Your feedback about our selection being a one-stop shop truly means a lot to us. We're excited to continue supporting you on your journey to better health!”
"A large inventory to pick from"
“Thank you so much for your amazing 5-star review! We're thrilled to hear you're enjoying our large inventory of pillows. It’s great to know you found exactly what you were looking for! We appreciate your support and can’t wait to help you again in the future!”
"Product was easy to find and reasonably priced. Website setup made ordering a breeze."
“Thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you needed and that our website made your ordering experience a breeze. We appreciate your support and are so happy to have you as a valued customer!”
"I searched all over for the same brace my doctor gave me for my right hand. I didn't want to pay for a doctor visit to be able to get these for my left hand.
I also appreciated the 10% discount!
I thought $9.99 was too much for shipping, but I appreciate that adding a brace didn't raise that price."
“Wow, thank you so much for your amazing review! We're thrilled to hear you found the exact brace you needed for your left hand! It's fantastic that we could help you avoid an extra doctor visit. We love offering discounts and are glad you took advantage of that 10%! Your feedback about shipping costs is valuable, and we're happy to provide a great shopping experience. Enjoy your brace, and thank you for choosing us!”
"Order on 10/14/24 still not received."
“Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. As I checked We only had one order from you that was place on 11/6/2024. To assist you better, I request you reaching out to our Customer Service by giving a call at 866-316-0162”
"I was happy to order what I needed easily and quickly. The item hasn't come. "
“I’m sorry to hear that your order hasn’t been delivered and that you haven’t received any updates. It's frustrating to be in this situation after having a positive experience with the ordering process. Please provide your order details so I can assist you in tracking down your shipment and ensuring you receive the updates you need. Your satisfaction is important to us, and we want to resolve this for you as quickly as possible.”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website straightforward and easy to use. Your feedback motivates us to keep improving and providing the best experience for our customers. We appreciate your support!”