"I have ordered from this company twice, each time they have not fulfilled or shipped the order. Their "customer service" did nothing to help, either by email or by phone. Their customer service is NOT based in the US. I had to open a claim with my credit card company to get my money back. "
"appreciate the huge selection & reasonable prices"
“Thank you so much for your fantastic review! We're thrilled to hear that the calf wrap worked perfectly for you. It's great to know you appreciate our wide selection and reasonable prices. Your support means the world to us!”
"Very east to order what I needed!"
“Thank you so much for your fantastic review! We're thrilled to hear that your ordering experience was so easy. Your satisfaction means everything to us, and we can't wait to help you again in the future!”
"Had the product I was looking foe"
“Thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you were looking for! Your satisfaction means the world to us, and we can't wait to serve you again in the future!”
"Web site easy to use and you had it in stock!"
“We're thrilled to hear you found our website easy to use and that we had the ankle brace you needed in stock! Thank you for sharing your experience. We're always here to help you find the best products for your needs!”
"I ordered I hope the product is good and arrives soon. This quiz is an unwelcomed burden"
“We appreciate your feedback and understand that you’re looking for a straightforward experience. Our goal is to provide quality products and timely delivery. If there's anything specific you'd like assistance with regarding your order, or if you have concerns about the quiz, please let us know how we can help make your experience better. Thank you for your input.”
"I haven't received my order yet. I just got done ordering it ."
“Thank you so much for your feedback! We're thrilled to hear that you've placed an order with us! We understand the excitement of waiting for your new items, and we're here to help make that wait as pleasant as possible. We just want to know that how's our customer's experience throughout placing the order. We appreciate your support and can’t wait for you to receive your order!”
"Customer Service was very helpful and answered all my questions."
“Thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to assist you and answer all your questions. Your satisfaction is our top priority, and we appreciate your feedback!”
"10% coupon for email address did not qualify once I made my purchase, misleading, disappointed but made my purchase anyway"
“I'm sorry to hear that you experienced issues with the coupon during your purchase. It can be frustrating when promotions don't work as expected, and I understand your disappointment. If you could provide details about the coupon code and the items you were trying to purchase, I would be happy to look into this further and see if there's anything we can do to assist you, such as applying the discount retroactively or offering a resolution. Your satisfaction is important to us, and we appreciate your feedback.”
"It was easy. I just hope I receive it within the time stated."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found the process easy. We're committed to timely delivery, so rest assured we’ll do our best to get your order to you right on time! We can’t wait for you to enjoy your purchase!”
"Gift Order has not arrived "
“Thank you for the fantastic review! We're thrilled to hear that you found our ordering process easy. We’re confident you’ll love the shoe horn as much as we do. Your support means the world to us, and we can’t wait for you to experience the quality of our products!”
"Looked for a specific item for months and was able to find it at the Rehab Store."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found the specific item you were searching for after such a long time! It’s our mission to provide those hard-to-find products, and we’re so glad we could help you. Your excitement inspires us, and we can't wait to assist you again in the future!”
"frustrating to have to re do the order 3 times to get the order sent"
“I'm sorry to hear about the difficulties you've faced with your order. It can be really frustrating to have to go through that process multiple times. Your experience is important to us, and we're here to help resolve any issues. If you haven't already, please reach out to our customer support team, and they can assist you in ensuring your order is processed correctly this time. Thank you for your feedback, which helps us improve our service.”
"Easy to find the product I wanted. I couldn't find anywhere else"
“Thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you were looking for with us. It's our mission to make the shopping experience easy and enjoyable. Your feedback means the world to us!”
"Product good, price good, delivery very poor."
“Thank you so much for your feedback! We're thrilled to hear you’re happy with the product and pricing! We sincerely apologize for the delivery experience and appreciate you bringing it to our attention. We're constantly working to improve and your input helps us get better. We hope to serve you even better next time!”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found the best price on our Universal Cuff and that you're a repeat customer! Your satisfaction means the world to us, and we can't wait to serve you again in the future. Keep enjoying your purchases!”