"quick easy ordering process"
"Will know more when products arrive"
"Did not give me the option to use the discount code RSWEL20"
"Overpriced medical products are the unfortunate norm. I was pleasantly surprised to find affordable quality products for my adult son with CP."
"Easy to navigate to, inexpensive S.I. belt"
"Had offer for free shipping over $100 and it disappeared. "
“Hello,
Thank you for taking the time to share your valuable feedback and we understand that the shipping cost was too high for you.
Shipping rates depend on the size, weight, start location and end location. In your case, it was the location as the rates were calculated based on the distance and time spent on the road as a part of shipping process.
We do run promotions every few weeks for reduced price shipping. It may fluctuate for certain products and location. You can stay informed about these and many other promotions by subscribing to our newsletter. For more information, please visit our Shipping Policy here: https://www.healthproductsforyou.com/shipping.html
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"Like the ease of the website and 15% discount."
"So far, so good! Now if it comes in 5-7 days, it will be a home run."
"Found the part I needed, and the price seemed appropriate for what it was! "
"HAD WHAT I WANTED / NEEDED"
"This site is not as consumer friendly as it could be. Difficult to navigate making changes to password and logging in. Tried chat without success. "
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"Painless & Easy to complete my selection "
"I ordered a pillow and realized once received that it was the wrong size. I called asking for a return, saying that I wanted to just swap for the correct size.
I'm having to pay the return shipping fee and a 20% restocking fee. Seems unreasonable, since I'm purchasing the replacement. Not a great return policy."
“Hello,
We apologize for any inconvenience you experienced while placing your order. We would like to inform you that we have already waived the Re-stocking fee, kindly check your account for the same.
At Rehab Store, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team Rehab Store”
"Easy to order and easy instructions for measuring to get right size"
"YOU SAID I WOUL GET 10 OFF MY ORDER NEVER HAPPEN"
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We run different promotions every few weeks and there are a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
We have asked our accounts team to apply 10% off on your order#1763417 and it will reflect in your account in 5-7 business days.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We run different promotions every few weeks and there are a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
We have asked our accounts department to apply a discount on your order and it will reflect in your account in 3-5 business days.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”