"Thank you so much for the resources to find what I needed quickly!"
"We needed a grabber tool and they had the type we needed. I also found so many other great products to assist me!
I was enticed by the 20% off 1st order when I first used the website, but then was disappointed to find it was based on how much I spent. I only qualified for 5%. "
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for the inconvenience you experienced will applying the coupon code.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team”
"Didn't get the discount that was offered when I signed into your site for purchases over $50."
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We run different promotions every few weeks and there is a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
As a token of gratitude, we have asked our accounts team to apply 10% off on your order and it will reflect in your account in 3-5 business days.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"I had a hard time finding this 18 inch wide seat cushion. I could only find the 15 inch wide cushions. I need it for my recliner. Was so happy to find it. "
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"catalogue could be better --- I need the squeeze balls"
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"I bought a Danmar soft helmet with added decals. When it arrived the decals look like stickers with a clear coating on them. The top of the helmet has a lot of runs and drips from the clear coating. Also, the helmet is too big and YES I measured several times. They do not accept returns on these very expensive products! "
“Hello,
We apologize for any inconvenience you experienced with the item.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
We are currently working on your request and we will update you soon with an email. Meanwhile, if you can just send the images of the item you have received to customercare@hpfy.com then it would be great.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
" excellent products and rapid delivery!"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Based on your experience, would you mind taking one minute of your time to review us on Google? We’ve made it super easy for you. Just follow this link: https://www.google.com/maps/place//data=!4m3!3m2!1s0x89e7f965668ca8e7:0xb7194c68afa53c5b!12e1?source=g.page.m.dd._&laa=lu-desktop-reviews-dialog-review-solicitation.
Thank you again,
Team HPFY
”
"Thank you for easy shopping"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"your webform didn't allow auto fill for the credit card info and when trying to fill out my address details I kept getting taken to different site pages."
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"The over all experience was positive. The only criticism about the cart page is that I wanted to change the order before hitting submit to upgrade to expedited shipping, but I could not find that option."
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"Tried calling on a Saturday but you are closed. I really need this long transfer board ASAP. "
“Hello,
Thank you for placing your order with us!
Kindly note that your order has shipped.
You can review and track your order online by visiting the My Account page. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all your health and wellness product needs.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
Thank you again,
Team HPFY”
"I can always find what I need here thank you"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"It was easy to order. This is the first time I've ordered this product. I will let you know how it works out for me when I get it."
"Your website is easy to manuver about. I like the products and the ones I have already tried do work!"
"The Rehab Store has been my one-stop source for my rehab needs since my shoulder replacement. The website has a wide variety of choices at reasonable prices. Ordering is easy, and I've gotten my deliveries quickly with no problems."
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”