ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-12-07

"My daughter's phone died and had to get a new one. Went to ReplaceYourCell.com and got her a "new" used phone. She loves it and we didn't have to pay a small fortune for it. It was shipped right away and we have not had any issues with the phone. This is a great site!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-12-07

"I have purchased a phone through ReplaceYourCell before and was satisfied. This time I purchased the phone for my son in the military as he was on leave. It arrived promptly. But Sprint said they could not activate it because it had no "d.e.c." # under the battery. My son left with it with high hopes of getting it working, but I haven't heard from him since. Apparently, he hasn't been able to activate it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-17

"My first purchase from ReplaceYourCell but, definately not my last. What I wanted at the best price I could ever expect. Fast delivery and left me feeling appreciated. Can't get better than that,huh?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-16

"I have made three purchases for new and refurbished cell phones from Replace Your Cell and have been very satisfied with the price and the timely manner in which the company shipped the phones. At the T-Mobile site and the AT&T site I found the same phones I ordered from Replace Your Cell.com and the prices were much higher and they wanted me to sign a two year contract. I love this site (Replace Your Cell.com) and I would highly recommend it to everyone in this "corrupt" economy caused by the big crooked banks. Let the phone companies make their money on the uninformed customers. I will shop this site each time I decide to change cell phones. Replace Your Cell has great personal assistance and is a great company!!!! James Millsaps Charlotte, NC"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-16

" The charger units were inexpensive and shipped quickly. They were exactly what was wanted."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-16

"My Samsung Impression was stolen and I was at a loss trying to get it replaced first because it was hard to find and secondly because it was not being discounted new on any website. After doing some research I found ReplaceYourCell.com and not only did I get a new Impression but it was at a perfect price, no tax and they shipped it immediately. I got my replacement in three days at no extra charge. I could not have been happier! I would highly recommend ReplaceYourCell.com."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-16

"Looking forward to using the refurbished-phone."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-16

"I didn't believe that the product would arrive as quickly as it did. But, I received everything in perfectly good order and now I'm successfully mobile again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-11-07

"Got my phone in just a few days. I bought a used phone and it is in great shape. The charger it came with broke the first time I used it. One of the metal prongs actually came out of the charger and stuck in the socket, but I found one on Amazon for $2.00. There was no invoice in the box. Very happy so far."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-11-01

"I ordered and PAID for a phone on Thursday October 28, and paid $35 to have the phone overnighted. The phone arrived on Monday, November 1. Customer Service (which is not open after 5, or weekends) told me "the website states allow 1-2 business days before shipping, so 4 days right is on time!!" I saw where the site says allow 1-2 days before shipping, which is why I decided to OVERNIGHT the phone! I assumed that 1-2 day applied to their standard shipping! Why would they offer OVERNIGHT, when obviously it's not even an option!!! I will NEVER shop here again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-10-21

"Overall not happy. Company advertised an unlocked cell phone that would work on AT&T network yet couldn't get it to receive or send pictures. First attempt at customer support only brought "contact your provider". My provider worked with me to try to make it work to no avail.
Replaceyourcell did refund me my money - after taking out a restocking fee. Why I got hit with a restocking fee is beyond me. While the phone technically wasn't defective it didn't work as advertised on AT&T.

Won't be doing any more business with Replaceyourcell and will advise others not to either.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-10-07

"I needed to replace an employee's cell before his contract was up with the carrier. Best deal I could get from carrier was over $250! I got a nice Blackberry for under 1/2 from Replace Your Cell. Quick shipping, phone in excellent condition. I would absolutely purchase from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-07

"I had an outstanding experience with replaceyourcell.com. I originally ordered a PDA that was slightly defective. I called and reported the issue they gave me a RA(return authorization)# I sent the item back and chose something different. I recieved my bluetooth fm radio transmitter brand new in the box and it is phenomenal. In stores they wanted over $100 for one of those and I paid a little under that. I would definitely use them again for my digital and electronic needs. Thanks a bunch!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-10-05

"will never buy from here again, and ill make sure everybody i know doesnt either. i bought a NEW IN BOX samsung impression. recieved a refurbished one. sent it back, few weeks later i get my supposedly new one. phone doesnt appear to be new but ive been waiting on a phone for a few weeks so i keep it, few weeks later phone stops working. replace your cell said it was out of the 30 day warranty, i sent it to samsung for the factory warranty and they said there was corrosion in the phone. so my NEW phone turned out to not be new, and i got screwed out of 170 dollars. nobody wanted to return any of my emails either. *EDIT* 4 months to contact you? my second phone that was "new" shipped out on 7/28/10, recieved it probably about a 5 business days after, i sent a complaint on 9/8/10, so i had the phone for right at a month"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-09-23

"never buying any phones here again. My sprint samsung mits is operable but has a mind of its own. Been having problems a/f the 30 days warranty. Shuts off and can't turn it back on unless it's been recharged and a/f that good luck. Extremely frustating. Never again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges