ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-09-16

"This is an amazing company. I ordered this cell phone on labor day, Sept, 6, and received the email confirmation that it shipped on Sept 7,2010.
When I went to ATT to activate it, I discovered that I qualified for a smart Iphone upgrade for the same amount that I paid for this non-smart phone. We sent it back within the 30 day allowed time, with only a 20% restocking fee. I highly recommend this company. Mona Davis.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-09-15

"Great Goods and Decent Prices. Delivery was exceptional also. Will do more shopping at this website replaceyourcell"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2010-09-13

"I would love my motorola W510 phone if it worked. No matter how long I charge it, the battery will not last. I asked replaceyourcell.com for a new battery and they quickly sent it. However, that didn't help. I even purchased new charger because the one that came with the phone fell apart...that didn't help either. I charge the phone for days, unplug it and it only shows 2 (out of 3)bars of battery life. If I make or receive one call, the battery immediately dies. I must assume the phone is defective, but I can't seem to get replaceyourcell.com to exchange the phone since they only have a 30 day warranty and it took a little over 30 days to try the new battery and charger. So I am out $70 plus the price of a new charger and am stuck using a very old phone until I can afford a new one which WILL NOT be purchased from replaceyourcell.com"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-09-13

"I ordered from here before and everything can just like they said it would. I even sent other people to place their orders here and they bought a lot of cell phones. They were very satisfy with their ordered. I won't order from another place. Thank you making being so professional. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-24

"I ordered a sprint cell phone i was a little bit afraid to order over the internet but the phone came in about 4 days and was in perfect condition and had no trouble putting it on my sprint account it works great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-24

"Regarding replace you cell,

These guys deliver, no BS, good new condition product at a great savings!
Very professional service.

David Carman
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2010-08-16

"I have purchased the Blackberry 8703e a smartphone and in my assessment of the phone i did not realize the phone has no camera until i went to take a picture 2 days ago.Yes its me...I called RYC just a few minuites ago expecting 24 hour service with an actual customer service personnel as the business seem to advertize but got voicemail.Mind you today is Sunday & i called supposedly during business hours before 4pm..Anyway I left a message in company's general mail box and will see how this goes.I purchased August 3rd and today is the 15th. I would like to replace smartphone with one that has a camera before the 30dayreturn policy runs out. Will see how customer service responds.....After reading reviews above I am starting to bite my nails.Order was filled promptly as advertized.Product is in great condition.There is a non-blackberry earbud in box which was marketed as a blackberry product(not bothered)...but on company's end it is a negative in not honoring advertized promises. Verizon had alot of problems bringing phone online.It was a plus personally knowing the agent. I am known by one of workers in store.It took about 2hrs and 2 agents working together (including manager)to bring product online. Its too early to know if product will last past next30days return product policy. As i read above reviews I am wondering if i lucked-out thus far should I just keep what i have and my tails between my legs and move on..I have two accounts with verizon and another with AT&T.I have had ongoing problems with att's customer support these past 13 months with a defective Samsung product which was new out of the box when purchased but after 6 years with them i have decided to move on..I just want a phone to compare exact services & without a contract for starts.Will see how all this goes.I intend to update once I get an online or telephone response from RYC. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2010-08-02

"This is the first time I have tried your company or any company like this; I've always just pay the high price from the carrier to get a new phone. I am still waitting for my shipment but this review is about the website itself. I do alot of online shopping and viewing,your website is not customer friendly. The information about your shipping dates should not be located under the "return" section of your site. I paid an extra $35 to ship overnight,but when viewing the "return" section; lets just say I found out that I just wasted $35. I ordered on a Saturday so my order doesnt get shipped until Monday so that means I wont get it until Tuesday. I didnt know you were closed on the weekend. Also home page states 30 day return policy and two year warranty...doesnt say anything about coverage.Maybe I just cant find the information on your site...but afterall, that is what this review is about about. Your site is not customer friendly.Will undate once I get my phone."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2010-07-16

"The order was delivered within two days and the customer service is ok. I was a little disappointed though, because my phone turned out to be defective and I had to return it. Good service though."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-07-14

"I ABSOLUTELY LOVE THIS SITE! I SLAMMED MY PHONE IN A CAR DOOR AND DIDNT HAVE INSURANCE AND WAS NOT ELIGIBLE TO UPGRADE. I RECENTLY BOUGHT A CELL PHONE OFF OF CRAIG LIST AND IT QUIT WORKING THE SAME DAY I GOT IT...SO I WAS REAL SKEPTICAL OF BUYING ANOTHER PHONE ONLINE, BUT I AM SO HAPPY I DID! REPLACEYOURCELL.COM IS AMAZING IT WAS EASY TO BROWSE, VERY USER FRIENDLY I RECEIVED MY PHONE IN JUST 2 DAYS AND IT WORKS GOOD AND LOOKS NEW! I WORK AT A UNIVERISTY AND HAVE TOLD OUR STUDENTS AND CO-WORKERS ABOUT THIS SITE. I HIGHLY RECOMMEND THIS SITE TO ANYONE WHO NEEDS TO REPLACE THEIR PHONE!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-14

"I was pleased to be able to buy a phone without dealing with my carrier. The price was outstanding and I received my phone quickly and as advertised. I will shop with you again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-07-08

"The phone we ordered works great, but it was suppose to come with an instruction book and did not. The screen was also dirty and sticking, but we got it clean. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-04

"I was kinda unsure about ordering a cell phone from this sight because of other reviews. But they are great, i ordered a audiovox 6600 for sprint, got it in two days! the phone said like new but there wasn't a scratch on it, nothing! Works perfectly fine. I love you guys!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-06-23

"Phone received did NOT have a clear ESN#!
Calls to customer service are not answered by an actual person; you remain on hold until finally prompted to leave a message.
I will update with their actions, however it still remains they sold me a phone that was on someone else's account which I could never add to my own account.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-06-15

"The phone that was advertised was never in stock. These guys took the money anyway, for a phone that they never had and could not deliver. Very unsatisfactory experience. Now they are offering to return my money, IF I ASK. Unbelievable.
I would not return.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A