ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-08-30

"As a hobby mechanic I work on a varity of vehicles from current models to my 68 Firebird and a kit car.At first I thought that for these prices the parts had to be cheap Chinese knock offs but the parts have always been OEM quality. I find that I can order high performance stock parts that are a fraction the cost of "speed parts" from the big catalog stores and the inventory covers most everything I have needed. In addition to the parts costing less the shipping charges are less. When I have returned parts there have been no arguments or restocking fees. Low prices, large inventory, fast delivery, an easy to follow catalog and order process make Rock Auto my first source when I need anything automotive.

Ross Akin
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-29

"Easy to use website. Fast and professional service. Best prices around without haggling."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-29

"Just wanted to thank you as I received my order on August 26th as was exactly what I wanted.
Usually I am reluctant to order on line but it was a pleasure doing business with you and If I need another part for my 1984 cadillac seville I will surely will get it from you.

sincerely
Daniel Jensen
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-28

"Good seller, fair price, fast shipment. Will ordered again. High recommend.+++++"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-28

"Best prices on filters, combined with great communications and very fast Fedex delivery make them the best place to buy parts. Third order in three weeks with future business to come. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-27

"Everything that I asked for, and delivered when promised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-27

"fast delivery great value and part fitted and worked perfectly.
Exact part was in stock and website was easy to navigate, ordering process simple and great communication throughout the process.
Part was a Honda Odyssey Window regulator
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-27

"I was impress with the speed from the time the order was placed to the time it was delivered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-27

"A first class service with an easy payment structure.

This is much appreciated, as I live on mainland Spain.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-27

"Ordered a pair of brake calipers from Rock Auto. They arrived in no time, excellent stuff, and have worked great since I installed them. Nobody can touch Rock Auto for service and price. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-26

"Highly recommended! I obtained the part I needed for my vehicle for half (HALF!) the price of the national auto parts chain store in my area, which I doubt even had it in stock. The shipping was reasonable and very fast. Also the Rockauto.com website is extensive and easy to use. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2010-08-26

"Absolute best value and fast shipping. Great all around transaction. Will definitely continue to shop with the Rock. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-08-26

"Rock Auto are incorrect in the statement that I refused to return radiator. I could not return as radiator changed out in Advance Auto parking lot (thanks-Advance) and we had no way to put a dirty, leaking radiator in our fully packed car that had another 1000 miles to drive. Left radiator at Adavance where it will be recycled. The only part that failed was the plug so that is what Rock should be interested in, not the completed radiator. Very poor quality part and not Rock interested in "getting in right"."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-25

"This was my 1st order from ROCKAUTO.com and I plan to keep ordering my parts from them. They are Friendly, Fast, Efficient. They go that extra mile to Satisfy. I would rate my experience with them at A++++++++ HIGHLY RECOMMENDED. Best prices I have found. Super FAST SHIPPING."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2010-08-24

"TOYOTA TRUCK PARTS! After looking extensively online at Rock Auto for a front E-brake cable for a 1987 toyota 4x4 extended chassis truck, I called and talked to a tech. He wasn't sure and called two of his suppliers for the application and still didn't know, but told me I could take a chance on one of the cables. And so I did. The cable was wrong and I had to pay shipping again to return the part leaving me with $18.74 left after spending over $33.00 with shipping costs. The cable they sent to me fit NOWHERE on the truck. I've been working on this vintage for 20+ years. 1984-88 had very good parts interchange, and I've ordered this cable successfully for an 85. I measured and used photo compares to order a 1985 cable and was an exact replacement on the 1987. The correct cable doesn't exist in the 1987 listings. So I would have saved myself money by doing the detective work myself and NOT talking to a tech at all. Rock might be ok on other parts, but thier 1984-88 Toyota truck database is whacked!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges