"This is the best places i have ordered from on the internet thus far and have no complaints what so ever.They have very fast shipping,prices are unbeatable,and customer support was great.There was a small mixup with my order and they fixed it as soon as possible with no questions asked.If anybody out there is looking for auto parts i highly recomend ROCKAUTO.COM and nothing else.This place is great"
"Very nice online parts service. There online parts catalog is great: you can use it to look up parts numbers for your car even if you don't order them from rockauto.com. Prices are great. They automatically provide you with any rebate offers. I was looking up spark plugs, when doing it from other online sites, no mention of any rebates. When looking up parts on rockauto.com, rebate notices came up automatically. Overall, a very nice online auto parts service."
"great store for unusual auto parts. after a lot of searching the internet i finally found and ordered Bentley brake pads only yesterday for very good price and today i am told they are already on their way....and they dropped me a friendly note immediately following my concern about the shipping address.
no big deal you might think...except that i live in Dubai UAE and find it unusual that many US firms will not ship outside of US....there are a lot of us customers out there who don't have zip codes but do have money to spend.
an easy to use on line store now in with my favourites as i will need other items for my car collection....keep it up. WRONG PARTS ! ! ! BUT EFFICIENT RETURN SERVICE, HOWEVER SHIPPING RETURN COSTS NOT INCLUDED SO WAS AN EXPENSIVE EXCERCISE. PARTS NOW ORDERED FROM ELSEWHERE.
i wish you great success. don starkey."
"I have had nothing but good experiences ordering from Rockauto. This one was no exception. Right part, new condition, good price. The only time I was was ever sent an incorrect part, (two horns) the csr sent the correct one out immediately. He said not to even worry about shipping the other one back, which surprised me."
"This was my second order. I'm pleased with the variety of parts, excellent prices, and rapid processing/shipping. The website is bookmarked."
"Excellent seller. Shipping was very fast and the product came in perfect condition. Would highly recomend to friends, and will buy here again"
"A person told me about rockauto and so far I've been very pleased about how fast shipping is.. However one thing I really don't like is how items that have to come from another location from one order you are charged shipping for that item coming from another location.. It can really make the total price jump up.
Other then that very happy so far."
"Awesome, I ordered my parts on Saturday night and they were at my house before I got home on Thursday. Parts were exactly what I needed and saved me a ton of money over the local guys. "
"Excellent service. Fast shipping, very satisfied with the product received. Will do business with this outfit again."
"Love Rock Auto. Web site is easy to use and I love the design. Love the fact that they have older vehicles listed with multiple choices on brands for the same part. Have ordered many times and always been satisfied. Prices are also very good on most items. Thanks a million, I will be back !"
"The parts are old in dust covered, sunbleached packaging. The small parts, that are supposed to be included with some of the items, have been lost. I guess that is why the prices are where they are."
"The item was first ordered on 0810; I received a call on 0812 that it was NLA. I asked why the person taking the order did not check on its availability at that time; this rep did not know and could offer no explanation. I placed an order for a substitute item later that day; it was shipped and delivered promptly - albeit on 0816, so I was unable to effect the repair over the weekend. "
"Rock Auto is a great store to buy from they have good prices, 9 times out of 10 the cheapest. They ship your item super fast and will answer questions if you have any. (good service) Thanks Rock Auto."
"rockauto had the best price for the part I needed. It was $70 shipped, versus $280 from the dealer. The website was easy to navigate, I called the help desk once for a quick question, they were fast to answer and knew their stuff.
FedEx messed up the shipping, but one call to Rockauto gave me a discount on the difference I paid for express shipping. Will absolutely use again. Highly recommend."
"This is the 2nd time I have used RockAuto.com for parts for our cars. It was easy to find the make, model & year of our car in their listings. The first time I printed the picture of the item & took it to the mechanic to make sure I was purchasing the right part. That made it easy. The second time I bought the part so that all bases were covered. It turned out not to be needed & RockAuto made it very easy for me to return. I live in Mexico most of the time so ordering through RockAuto is the answer to prayer as all parts are not available here & when they are available they are of questionable quality & take forever to get. Thank you for your close attention to my needs. I would recommend you to anyone including those who have auto parts stores in their town or vicinity."