"RockAuto has always provided me with outstanding service because of their prompt shipments and communications. Their prices are very competitive as well as wholesale closeout prices! The selection of the brand names are nice as well. I will definitely shop at RockAuto again because of their great selection and low prices. Keep it up RockAuto!"
"Dear Natasha,(at RockAuto)I first heard about your company through a car magazine ad.I also heard it through conversation with co-workers.I needed to replace(2)catalytic convertors on my car.At the same time,the inspection was due.My mechanic gave me a price,(on the cats)that resembled a long distance phone number.He said if I can find a better price,go ahead & get them.That's when I went to your site & had several options to choose from.Not only did I save a whole lot of money,but they arrived much faster than I expected.Thank You,Thank You,Thank You for being a GREAT company,with EXCELLENT shipping & FANTASTIC delivery. Sincerely, Frank Dimino P.S.Looking foward to future orders"
"I ordered a thermostat housing for a Duratech 2.3 liter Ford, ended up saving $60 from what it would have cost locally, and had it delivered in 3 days. It was an aftermarket make from Gates Rubber and fit perfectly."
"Rockauto.com is an amazing site to shop! The prices are so low, I usually end up saving 50-75% from the price I would pay locally. It's also very convenient that the shipping charges include the taxes and duties. So if you need auto parts and are able to wait a couple of days to get them, don't look any further, Rockauto.com IS the best place to buy."
"I'm so happy with the service of RockAuto. I live in Bolivia and they told to expect my products in 5 day, it got here in 4! :D. Reply to my emails instantly and have good quality products. Total recommend to anyone."
"It is an excellent service, real professionals who understand all buyers’ problems and provide every possible help.
Thank you for your service an understanding.
"
"Easy to use catalog.
Almost always have the parts I need.
Better pricing than the dealers or local parts store. Fast, fast shipping. Parts right to my door. No driving around dealing with counter people that know nothing about cars. If I need help ordering or finding a part the people on the phone are always very helpful."
"My order was quickly shipped as expected and all boxes arrived in good conditions
One issue; as you shipped from several warehouses, the cost was double.. I consider it is too much
Regards"
"As a professional auto Mechanic I prefer to order from RockAuto for my personal projects. Recently I ordered a Master Cylinder for a Ford Ranger and two Headlight bulbs for my Crown Vic. With shipping the total was less than the Master Cylinder alone at my local Autozone and the parts showed up two days after I placed the order. I have placed several orders with RockAuto and I always have received excellent service, the price is low and the quality of the parts are excellent. I also like that they send me emails when parts for my vehicles are on sale. I recommend RockAuto to every person who asks me "Where can I get a good deal?"."
"RockAuto continues to provide the lowest prices on the best parts. They have great deals even with shipping prices included. The catalog makes it very easy to find the right parts. RockAuto was able to supply the same replacement parts as local stores at a fraction of the price. If you can wait a couple of days for your parts this is definitely the best bet!"
"I've been using Rockauto for a few years now, and they've never let me down. I always receive the exact part/s that I order, always at a great price, and shipping is very fairly priced and VERY fast. The layout of the website is very nice and easy to use, and the added "part number search" feature has been a huge help when ordering parts for vehicles that might not be listed (medium duty trucks for example).
Rockauto is the first place I mention when any of my family or friends asks about auto parts. You just can't beat em!.
The only suggestion I would have is to offer some different T-shirts. I'd buy a couple without the "do it yourself?" stuff on them. How about some with an image of a greasy hand print instead. lol."
"I write this review because I want to say thanks to the Rockauto team. They helped me with my order and patiently answered all my questions. Comunication was fast, prices were lower then elsewhere and my order was shipped in the same day! The parcel arrived in 6 days to Czech Republic (Europe)! I'm still amazed, thank you Jodi, Christopher, Jay, Scott, Susan and the whole Rockauto!
Milan, Czech Republic "
"RockAuto is a best place to order online, the price is right and fast delivery . I recommend to all my friend about the RockAuto and I will to continue to order when I need."
"I ordered a set of replacement wheels for my 1984 Delta 88 project. The correct fitment is 5 on 115mm however there was no way to verify this as the product website did not give specific detail. It was the only wheel listed under 1984 Olds Delta 88 royale Brougham and having had good luck in the past assumed that they had it right. They sent me wheels with a 5 on 4.75 bolt pattern. 2x $55 a wheel plus $50 shipping and I was out 150 bucks. I then spent $40 mounting and balancing the tires. The kid at the tire store forced these on and bent the wheel studs. (not rockauto.com's fault)
I relaized the problem when I couldnt remove the rear wheel to do an exhaust system. I contacted Rock Auto and was told-
"Yes, its our fault. You'll have to pay a 15% restock fee and pay for the return shipping and we'll give you a store credit." So I would have gotten a $90 store credit after spending $50 more dollars to ship them back. At this point I would be into the tires $250 dollars (110 tires, 50 shipping, 50 return shipping, 40 mount and balance and who knows what to remove the tires and find packaging to return them.)
I couldn't get an answer as to why I had to pay for shipping on something that was their mistake. I'll try and trade the wheels out locally for what I need, I know ill end up with used rims verses remanufactured ones.
Thanks rockauto for admititng your mistake and doing NOTHING remotely fair to remedy the situation.
In Response to Rockauto:
I dont expect anything from Rockauto for the damaged caused by the installer. Who never told me they were incorrect and put them on anyway. Don't know where you conjured up that fact.
As far as the parts size: it is impossible to visually tell the diffrence from a 5X4.527 lug pattern and a 5x4.75 lug pattern. I dont typically break out a micrometer to measure parts the minute they arrive at my door.
The manufacturer lists the car with a 5 on 115mm(4.527) not 5 on 4.75 which is what you sent.
How is my asking to return a LUGCENTRIC wheel that is the wrong size an unrelated problem?
Explain to me how your accepting any resposibilty for this when you want me to pay for shipping both ways, and pay you an additonal 15% restocking fee? If your idea of accepting resposibilty is waving your 30 return policy good luck keeping customers."
"I am very pleased with the order and the prompt shipping.The price was great and the part fit perfectly. My car runs like new again.
RockAuto is now my #1 source for my auto needs.
Thank You"