"I found Rock Auto by accident and made a purchase based on the strength of their customer sales rep. My beloved 24 year old 4wd Subaru located in Texas needed a windshield wiper motor for its last trip thru the Rocky Mountains next Feburary to its retirement valley in Wyoming! I am one of the top collision repair experts in the country and among other things have been involved in the hunt for odd parts for cars as much as 100 years old for some 35 years. I've run across many odd stories and the part I needed had one too. I found the last OEM in America in a Subaru Parts Depot for about $230. I found a bevy of after market ones but the filters on various sites pulled up a confusing array of possibilities. I checked my saved 20 year old crash guide that confirmed my suspicion, that Subaru only made one motor for all GL/DL models but the after market showed many. In some cases depending on how many doors I had and in others which of 4 engine options I had! No one could answer why or would even try to find out till I called Rock Auto. I had the pleasure of talking to Elizabeth who promised to call their vendors and other resources to find out why and to hopefully better verify which of the after market part numbers would fit my car. I was very pleasantly surprised when she called back the next day with enough information to satisfy my need to know and with an in stock part ready to sell. The part arrived promptly, was identical to the original, and workes great. While Rock Auto did all their corporate stuff well I was really impressed with their customer service rep. She seemed to be genuinely enthusiastic about helping and then backed it up. Kudos to Rock Auto for having either a great employee training program or a HR department perceptive enough to hire people like the one that helped me. While I will recommend Rock Auto to friends I'll as always add my standard "car world caveat". "Its not the name on the building that usually matters, it's who is in the back swinging a hammer for you on the day you have a problem that matters". I'm glad I had Elizabeth swinging her hammer for me that day. "
"ROCKAUTO.COM continues to exceed my expectations. Their price, plus shipping, is almost always lower than the other onlines and local retailers. The products offered are exactly the same or of better quality. Ordering is easy and delivery is always prompt. Check ROCKAUTO first and shop around. You'll be back to place an order."
"Like all my orders from RockAuto this one was great. The service is unbelievably fast and the shipping charges are very fair. Some companies have a tendency to rip you off with shipping fees. The order was filled correctly and even I have no problem navigating their web site."
"I have ordered parts from RockAuto.com at least four times and I have yet to be disappointed. My dad introduced me to the website when he ordered a part for another family vehicle. I am very impressed with the catalog system that RockAuto uses because it is very easy to find my vehicle and any parts I may need. All the information about a part is clearly listed along with pictures so that I can be confident I am getting what I need. RockAuto also supplies a great variety of brands, which allows me to see what is available without having to navigate through individual company websites. RockAuto also lives up to its claim that it will have the lowest price among other leading competitors. Most importantly, though, RockAuto has great customer service. All but one of my orders was delivered exactly as I requested and very quickly. As for that one order, it was missing an axle spindle nut, but I called the customer service line and they were quick to solve the problem and ship the extra part to me at no extra cost. Overall I have been very satisfied with my experiences with RockAuto. It allows me to order the brands I want of the parts that I need at a good price and with quick delivery."
"5 stars service. Very professional staff. Best prices and guaranteed quality. Fastest shipping. Pleasure to keep bussines relationship. Thank you RockAuto. "
"I recently had an after the fact claim on a problem with a remanufactured engine that I purchased from Marshall Engines through Rock Auto. After months of the "runaround" from Marshall, they requested pictures of the work that could not be available since the job (mainseal replacement) had been done months before. Pictures as requested at the time were taken and submitted with the claim but now they wanted more. Under the circumstances, Rock Auto determined to pay the claim themselves since as they observed, it would be impossible to supply Marshall with the pictures they wanted now when the work had already been done months before. Marshall's request was rediculous and unreasonable but Rock Auto's willingness to acknowledge that and step up was exemplary. I should add that the RockAuto team assisted me throughout the claim process and did many direct communications with Marshall on my behalf. Good job Rock Auto and thanks. BTW, I will not do business with Marshall Engines again but Rock Auto remains on my list of suppliers."
"Ordered a new radiator on Thursday morning. It arrived by Fedex Saturday morning and I installed it before 4 pm. Thanks for the fast service and the low prices. I will definitely order again !!
GS in Georgia"
"I was very impressed at how fast the product was delivered, it works well and for a great price. Thank you RockAuto."
"I am very pleased with the prices and the parts are always what I ordered. The price was about 1/3rd of any part store which is great! Thanks RockAuto!!!"
"I placed my order for an engine mount for my Saturn late Thursday evening. My part was delivered to my house early Saturday morning (before 9:30 am.)! I'm quite impressed at the quickness of recieving my part from them. I've been told in the past that RockAuto is a good company to do business with and I'm glad they are around . Thanks for the GREAT service .
John from Pa. "
"I placed my order for 4 headlight lamps at 1:30pm Friday and received it the next day at 2:30pm. Amazing service, selection and prices. It's the only place to shop."
"This is my 5th time purchasing from Rockauto.com and unlike my other orders this one had a lot of problems. I ordered (2) Shocks, (2) Wheel Cylinders, and a single brake drum for a car I'm working on. What I received was two non-matching shocks (same brand, same model #, but the difference in height was nearly an inch. I received a disc brake instead of the drum I ordered. The only thing they got right was the wheel cylinders. Their solution to this problem was to have me send the packages back, and upsell me more expensive parts. I never had a problem with rockauto.com with previous orders, but after the problems with this order I will always consider other options. Now my daughter is stuck with a broken car, waiting for rockauto.com to refund her money so she can get parts somewhere else. This was the last time I will ever recommend rockauto.com to anyone, its better to spend the few extra bucks and go somewhere else. "
"Extremely happy to find this people !!!! I placed order, in a couple days wanted to call them to ask when I can expect shipping from UK to US when FEDEX delivered a package. From UK to California in a 2 days !!! Speedy and pro service !!! Big help and prices are the best around !!! Thanks a lot !!"
"I have ordered a few parts and also had to return one part. I had no problems. I will use this rock auto every time I need parts for my vehicles. My son recommended this web site."
"Since I live in Canada, I was very skeptical about purchasing parts online using a company based in the USA, but after my recent purchase I would have no problem referring others to RockAuto.
Even though the part they sent me was defective straight from the manufacturer, they had no problem paying me back the shipping cost to return the auto part. The apologized for the issue and took back the part with no questions, even though the defect was likely the cause of the manufacturer.
They are very prompt with their responses, and their customer service is A+. "