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Product & services pricing
2.92/5
Chance of future purchase:
2.29/5
Shipping & packaging:
2.09/5
Customer service:
1.50/5
Return/Replacement policy:
0.00/5


Verified
2/5

2004-09-16

"I imagine if my order was straight foraward everything wwould have been fine.
However I had to actually talk to someone and that when it all went downhill.
I sent 5 emails regarding the same questions and got 5 responses with 3 different answers.
No email acknowledged that I had sent any other email.
Tried calling but that doesnt work because no phone support for Ebay purchases.
Just an email address for "Bob" who rather then read your emails replies with form responses threatening bad reputation remarks if you dont comply regardless of your query.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
N/A
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-28

"I have order / won several item from Rock Bottom Golf over the last few months. Everytime I walked away as a very satisfied customer. The pricing is always excellent, shipping was prompt and the packaging was always top notch."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site