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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
3.75/5
Return/Replacement policy:
5.00/5


Verified
4/5

2008-06-27

"I bought an entire set of clubs (Driver, woods, irons) from RBG. They arrived promptly and were brand new.

However, my driver head cracked early in the first round that I used it.

I received an RMA and sent it back and within 2 weeks I had a new driver that is now rock solid.

Overall a pretty good experience. I would do business with RBG again but they are no Newegg in terms of RMAs.
"

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Verified
5/5

2008-04-02

"I have placed multiple orders over the spring for the upcoming golf season. Orders have been placed directly thru Rockbottomgolf.com, Ebay and Amazon.com. All orders have come thru just fine, packaged well, good communication with tracking #'s, estimated ship dates, etc. Great place to buy last year's model at a significant discount. "

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N/A
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Verified
1/5

2008-01-16

"Purchased the Taylormade Rescue club from their Ebay auction on August 6, 2007 and NEVER received the item. I sent them multiple e-mails and made multiple phone calls and finally got a message a few weeks later that the item is no longer in stock.

So I requested a refund. Fast forward 4 months later (December 2007) after more messages, they finally contact me by saying they will refund my money.

Fast forward to January 2008 and I am still waiting for my refund.

I have ordered items from them in the past and had no problems, but if you have to deal with their customer service it SUCKS. You should not have to send 20+ e-mails, make multiple phone calls and get virtually no response or follow up. They still have my money and they gave me nothing but headaches.

They basically stole my money and apparently there is nothing I can do about it. At least if I was mugged, I could call the police.
"

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Verified
2/5

2007-10-11

"My order shipped very quickly, however, they require in-person signature on deliveries. So, if you're single and work, that makes in-person signing very difficult. I called and asked to waive that requirement, and I was told flat-out "NO", and that there was no other way that they were willing to help me...not even willing to comprimise or accept a signed statement from me telling them that I would accept responsibility for the delivery drop-off. They are more worried about a measley $350 than keeping a long-term customer who would probably have ended up paying them thousands and thousands of $$$'s over the course of a lifetime.

I found their customer service attitude very poor, so much so that I will never shop from them again. Thankfully, FedEx has excellent customer service, and was able to make the delivery around my schedule.
"

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N/A

5/5

2005-10-21

"I have used Rock Bottom Golf on at least a half dozen occasions in the last year and have been most impressed with product quality and customer service before and after the sale. This is, in my estimation, the only place on the web to shop for golf supplies. Ease of use and peace of mind highlight each and every transaction."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2004-09-16

"I imagine if my order was straight foraward everything wwould have been fine.
However I had to actually talk to someone and that when it all went downhill.
I sent 5 emails regarding the same questions and got 5 responses with 3 different answers.
No email acknowledged that I had sent any other email.
Tried calling but that doesnt work because no phone support for Ebay purchases.
Just an email address for "Bob" who rather then read your emails replies with form responses threatening bad reputation remarks if you dont comply regardless of your query.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
N/A
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-28

"I have order / won several item from Rock Bottom Golf over the last few months. Everytime I walked away as a very satisfied customer. The pricing is always excellent, shipping was prompt and the packaging was always top notch."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site