"I bought an entire set of clubs (Driver, woods, irons) from RBG. They arrived promptly and were brand new.

However, my driver head cracked early in the first round that I used it.

I received an RMA and sent it back and within 2 weeks I had a new driver that is now rock solid.

Overall a pretty good experience. I would do business with RBG again but they are no Newegg in terms of RMAs."

"I have placed multiple orders over the spring for the upcoming golf season. Orders have been placed directly thru Rockbottomgolf.com, Ebay and Amazon.com. All orders have come thru just fine, packaged well, good communication with tracking #'s, estimated ship dates, etc. Great place to buy last year's model at a significant discount. "

"Purchased the Taylormade Rescue club from their Ebay auction on August 6, 2007 and NEVER received the item. I sent them multiple e-mails and made multiple phone calls and finally got a message a few weeks later that the item is no longer in stock.

So I requested a refund. Fast forward 4 months later (December 2007) after more messages, they finally contact me by saying they will refund my money.

Fast forward to January 2008 and I am still waiting for my refund.

I have ordered items from them in the past and had no problems, but if you have to deal with their customer service it SUCKS. You should not have to send 20+ e-mails, make multiple phone calls and get virtually no response or follow up. They still have my money and they gave me nothing but headaches.

They basically stole my money and apparently there is nothing I can do about it. At least if I was mugged, I could call the police."

"My order shipped very quickly, however, they require in-person signature on deliveries. So, if you're single and work, that makes in-person signing very difficult. I called and asked to waive that requirement, and I was told flat-out "NO", and that there was no other way that they were willing to help me...not even willing to comprimise or accept a signed statement from me telling them that I would accept responsibility for the delivery drop-off. They are more worried about a measley $350 than keeping a long-term customer who would probably have ended up paying them thousands and thousands of $$$'s over the course of a lifetime.

I found their customer service attitude very poor, so much so that I will never shop from them again. Thankfully, FedEx has excellent customer service, and was able to make the delivery around my schedule."

"I have used Rock Bottom Golf on at least a half dozen occasions in the last year and have been most impressed with product quality and customer service before and after the sale. This is, in my estimation, the only place on the web to shop for golf supplies. Ease of use and peace of mind highlight each and every transaction."

"I imagine if my order was straight foraward everything wwould have been fine.
However I had to actually talk to someone and that when it all went downhill.
I sent 5 emails regarding the same questions and got 5 responses with 3 different answers.
No email acknowledged that I had sent any other email.
Tried calling but that doesnt work because no phone support for Ebay purchases.
Just an email address for "Bob" who rather then read your emails replies with form responses threatening bad reputation remarks if you dont comply regardless of your query.
"

"I have order / won several item from Rock Bottom Golf over the last few months. Everytime I walked away as a very satisfied customer. The pricing is always excellent, shipping was prompt and the packaging was always top notch."