"You should offer more options than expensive priority shipping; or offer free shipping with a certain dollar amount ordered. Paying $11 to ship a $40 item is ridiculous and not in line with other retailers."
"Very easy to navigate through"
“Rokkitwear appreciates your business! We hope you visit our site again soon!”
"Would have liked to have taken advantage of the 5% off code when you give your email. Site said that I already have an account. This is my first purchase.?
I proceeded to try my alternative email and 3 of my kids emails, none worked. All were rejected for already having an account. None of us have shopped here before. A total disappointing waste of my time. I hope the merchandise is better that my shopping experience."
“Hi Christine. We are sorry you had trouble navigating the site. It sounds like it could have been an issue with your internet browser. If you order in the future, someone in customer service could help you via live chat or phone. Thanks so much for your order! We know you are going to love your merchandise!”
"The only thing is they didn't have any discount codes. Other sites had discount for the holidays "
“Melissa we are so happy that you had a good experience with Rokkitwear! ”
"Always happy with the quality and service through Rokkit wear! Can't wait to get this hoodie and give it to our friend!"
“Thanks so much for your purchase! We appreciate your business! Go Raiders!”
"I want free shipping on $50 OR MORE"
“Thank you for your Rokkitwear order! We will take your suggestion under advisement.”
"Kept having to retype all my information. Several times"
“Natalie, thank you for your Paint Valley spirit wear order! We appreciate your business and hope that your experience with the Live Chat helped you with this problem. Thanks again for your business and happy holidays!”
"Your website is slow and doesn't let you zoom in on the products to see the details of the fabric."
“Thanks so much for your Rokkitwear order! We will take your comments into consideration. Happy Holidays!”
"Like the variety and able to customize without a customization feee.
However, there are many family members that are not mom or dad Such as uncle or aunt...brother or sister. Make these possible as well."
“Gary - we are glad you like the variety and we really appreciate your order! A customer service rep will be in touch with you regarding your suggestions. We are always happy to help!”
"Wanted to order two matching items , t-shirt and warm up pants in Dark Grey but could not find matching colors and matching logos in each size for the shirt and pants. Had to just order black to match anything and only the pants.
Other than that was thrilled to find this site for the school names"
“Mary - We appreciate your business and want you to know you can always use the chat or call in for help pairing different pieces for matching purposes. Pants can only be embroidered not printed so that is why there are fewer logo options for the pants. Thanks again for shopping Rokkitwear! Go Cougars!”
"Wouldn't send me my forgotten password . Had to create new account with old email. Frustrating. It would be easier if you could just check out as a guest and be done. "
“We really appreciate your order and we will take your suggestions to our website managers. Have a wonderful holiday season!”
"My order kept disappearing and I had to start over multiple times."
“Amy, we are sorry to hear you had trouble ordering. Most of the time it is the internet browser you are using and not our website. We have not experienced any outages. We also have an online chat if you ever experience this problem in the future. We appreciate your business! ”
"Clean interaction. Painless."
“Thanks so much James for your order! We hope you enjoy your Annunciation spirit wear!”
"Great gifts for the guys I work with"
“Wow Guy! We know your buddies will love their Rokkitwear! Thanks for your order!”
"Would be nice if when entering Name and Number for custom orders you could enter more than just 2 digit numbers. I.E. weight classes for wrestling #182 or #120. Other than that its an awesome place to get apparel."
“Hi Zach! That is a really good suggestion and I will pass it on to the production team! Thanks so much for being a Rokkitwear customer!”
A rep from Rokkitwear, HeatherRokkitwear, has responded:
“Emily, we appreciate your business and we know you will love your Phoenixville spirit wear! We will take your suggestion under advisement. Happy Holidays!”