"Website was very easy to navigate, including customizing my item!"
"Retro high school wear for alumni friend, check this one as "done!"
Thanks Rokkitwear!"
“Maureen we are so happy to help with your shopping! Your friend is going to love their Lake Worth gear! Thanks so much for shopping Rokkitwear!”
"entering my shipping and billing info was very difficult and still came out incorrect despite entering the right info in the right fields"
“Hi Ruth. Thanks for your order. A customer service rep will be in touch with you to resolve this issue.”
"You want late products? Done. You want to use your school’s approved artwork? Too bad. You get their templates and their timelines and you have to deal with it. I designed the school logo and brand and Rokkitwear still wouldn’t compromise. Plenty of other gear companies out there will work professionally and smartly. Not this place. "
"Easy to order. Prices are a little higher than other sites but I got what I wanted"
“Thank you for your order! We are glad you got exactly what you wanted! Each and every piece of our products is individually printed and personalized to your choice of design and color and size! We strive for happy customers!”
"Super helpful and great process for getting a whole team's order completed!"
“Awesome! So happy that your team was pleased! Go Alameda!”
"Website was difficult & inconvenient"
“So sorry you had trouble with the websiste. Often your browser is the issue. If you were using Internet Explorer it is no longer supported by Microsoft and often causes issues with a lot of websites. Google Chrome or Mozzilla would be a better option. I am sorry that you had trouble with the website but I am hoping when you get your products you will be very pleased with the quality and will reconsider your 1 star rating.”
"We always buy my son an adult small but apparently these sizes run very large because when my order came in and it was HUGE!!! "
“Thank you Dallas for your order! Your jacket was part of a flyer promotion put on by your son's gymnastic team. They had samples of all of the jackets to try on at the gym. Maybe he did not try one on but just went with his normal size? Warm up jackets of that type often run differently which is why we gave the team samples to try on. I am hoping you will reconsider your 2 star rating as we put forth all efforts for the entire team to be happy with their new jackets. Thanks again for your order! We appreciate your business!”
"Everyone I spoke with was great"
“Thanks Shirley! It was a pleasure speaking with you today! We appreciate your order!”
"paypal didn't work. everything else is good."
“Hi! Thank you for your order. PayPal often has outages across the country. There is a website to check where and when those outages are occurring. Rokkitwear has no control over PayPal so I am hoping you will reconsider your 3 star rating if it was based on your PayPal experience and not your experience with Rokkitwear. We strive for customer satisfaction and appreciate your feedback.”
"cute sweatshirt but i didn't like that i had to pay 15$ for shipping"
“Hi Alicia. We are glad you liked your sweatshirt! Unfortunately, the USPS controls how much shipping costs by the weight and the distance between our facility and your home. We appreciate your business and hope you will shop Rokkitwear again!”
"Spoke with someone on the phone to help place order. Very helpful, responsive customer service. "
“Thanks so much for shopping with Rokkitwear!”
"Look, I know you've gotta make a bit of money, but by the time you add on all the packaging, shipping, and extra add ons, I added over 40% to my order. Oh, and the discount I was supposed to get for signing up? Well, that wasn't a valid discount code. Whatever - the jacket better be nice, even if it doesn't say "Cunningham" on it... Because that was another $8.00."
“Hi Aaron. A customer service rep will be reaching out to you. Thanks.”
"not happy my FALL19 discount didn't work"
“Hi Nancy. A customer service rep will be in touch with you today.”
"Nice products and easy to order"
“Thanks for the kind words Barry! We appreciate your business!”
A rep from Rokkitwear, HeatherRokkitwear, has responded:
“Wow Becky! We really appreciate repeat customers! So glad you had a great Rokkitwear experience! We are confident you will love your West Lyon gear!”