"The website is incredibly slow, and it is difficult to search for items. I only stayed on because my kids want school sweatshirts for Christmas. Otherwise, I would have said forget it. It took me over a half hour to buy two sweatshirts."
"AWESOMES SITE! Easy simple!"
“Eva - thanks so much for the kind words! We are so glad you had a great experience! Enjoy your Rokkitwear and Go Braves!”
"The shipping brought my items from 67 dollars to 80 after being alerted that I had qualified for free shipping. Very annoyed but wanted my son's custom pieces for Christmas ....next time unless free shipping I'll just get generic items from the school store. Will update later on the quality and durability of the products ordered."
“Hi Chanel. We do not offer free shipping ever so I am sure that must have been a pop up on your computer. Our shipping costs are not regulated by us but by the USPS. The weight and the distance between Ohio (where we are located) and your shipping address is how they determine the cost. On a better note, you are going to love your Rokkitwear! The quality of our products is amazing and we get many remarks from happy customers! Thanks again for your order! Happy Holidays!”
"I thought I completed my order yesterday, using PayPal. Today when I went to look for the confirmation it didn't seem to go through. I had to recreate the order which took some time. Tried PayPal again to no avail. I never have any problems using PayPal on any other site. "
“Amanda. So sorry you had a problem with PayPal. However, PayPal often has outages especially this time of the year. It is not a problem with our site but with PayPal itself. We regret that you ranked us so low due to a PayPal issue. Thank you so much for your order! We know you will love your spirit wear!”
"Very easy to find what I needed!"
“Awesome Mandy! Glad you were happy with your Rokkitwear experience! We appreciate your business!”
"Everything was fine until I found that shipping was $11! I don't care whether or not my gift gets here in one to three days. I wish there was an option for cheaper shipping. "
“Leesa. We appreciate your order and we hope you will love your Rokkitwear! USPS dictates the shipping costs, however, I will pass on your suggestion for a cheaper option to the production team. Thanks again!”
"I had so many questions, issues with logo colors, problems with what logos they offered - the live chat was excellent, they answered all my questions and were amazing with getting me everything I needed before I was willing to purchase. Great staff! "
“John - We are so glad you were pleased with your Rokkitwear experience! We strive for happy customers! Thanks again for your order and GO ICE DOGS!”
"Nice selection and easy ordering"
“Theresa. Thanks so much for your order! We know you will love your new spirit wear! Go Griffins!”
"The product selection is great but it is very slow to navigate from item to item. "
“Hi Leigh. We are sorry to hear you had trouble with the site. Often it is the internet browser you are using that is the problem. We thank you for your order and if we can help you the next time you are on the site please feel free to use the live chat!”
"good experience and very easy
"
“Anne - thanks so much for your order! We know you will love your Towson spirit wear! GO GENERALS!”
"hard to view items with all the options, slow on the upload."
“Jack thank you for your order. Often the web browser you are using is the issue and not the site itself. We are always striving to make our shopping experience better and we know you will love your new Rokkitwear!”
"Very easy and many choices."
“Awesome! So happy you were pleased with Rokkitwear! ”
"I set up my purchase and the sight locked me out. When I was able to get back my shopping cart was empty and I had to start all over!"
“Sharon, we are so sorry to hear you had a problem with the site. Often it is the internet browser you are using. We hope you will love your new items! GO RAMBLERS!”
"Always a pleasure finding new custom gear here. I appreciate the brand-name to generic items. Thanks!"
“Cliff we are so happy to have customers that are as excited as we are about our spirit wear! Thank you for your order and for the kind words!”
"The website is easy to navigate, and I love the diverse options is apparel and designs."
“Jessica we are so glad you were happy with your Rokkitwear experience! We hope your teen loves their gear and we appreciate your business!”
A rep from Rokkitwear, HeatherRokkitwear, has responded:
“Shealyn. We are so sorry you had trouble with the website. It was likely the internet browser that you were using as we have had no issues with our ordering system. If you ever need help when ordering you can always get on our Live Chat and we will be happy to help you out! Thanks so much for your order!”