"It was easy and quick to find what I needed. The website was easy to navigate and I had no trouble making my order. "

"Friendly customer service."

"Very easy to shop and place orders"

"EASY TO WORK WITH, FRIENDLY & HEPLFULL PEOPLE. "

"I placed an order with Rubber Flooring Inc of a carpet because it was a good deal and I thought it was great that it would arrive so soon as I was working on outfitting on office on a tight schedule. Well.. that was a mistake. DON’T ORDER FROM THESE PEOPLE. They sent me a carpet that was completely different than the photo advertised. I called into customer service to ask that they take it back and got connected to a representative. She promised me the world and sent me her email address to send photos to. Within 10 minutes, I sent photos back. She never responded. The next day when I hadn’t heard anything I called again into the customer service line. A different representative picked up, looked up my account, and told me it was in the supervisor’s hands and guaranteed I would get a call by the next morning from the supervisor. When I hadn’t heard from her, I called in again and asked for her. She was most unhelpful on the phone saying it wasn’t worth their money to pay for the shipping of the carpet back, even though they didn’t send me the carpet advertised. She advised me to sell the carpet myself on a platform like Ebay. On top of all of this, I promised that if they would take the carpet back I would place another order immediately with them of a different kind of carpet. I picked out another carpet double the price of what I had ordered before. The supervisor told me, “It isn’t enough to pay for the shipping of the other carpet back”. I also offered I would pay half the shipping back if they would put it under their carrier and account as I knew they would be able to get it cheaper. The supervisor said she would have to check with accounting. Our call ended and I never heard from her for days. Finally, I got an email with instructions on how to do a standard return (and pay the shipping myself) with no mention of them putting it on their carrier.

Some things to keep in mind if you are going to order with Rubber Flooring Inc:

Although they offer free returns you have to pay for the shipping. The shipping in my case was as much as the carpet was worth because carpet is so heavy.

Although they offer free samples, you have to pay for shipping.

Their customer service is the worst I have ever experienced. The representatives were unhelpful, unfriendly, and unresponsive.

Never once did I feel like I was with a company that I could trust and whose mission was to provide their customer with the best service and flooring.
"

"Like many other reviews we got the run around. Both my wife and I have been put on hold several times in excess of an hour to finally be auto dumped into a voicemail inbox that wouldn't allow a message to be left. Our order was screwed up multiple times and they would not allow us to cancel our order..."only a supervisor" can cancel an order....guess what the supervisor on 6 different occasions was at lunch...how convenient. Plain and simple pay the extra couple dollars and utilize a reputable seller."

"We have used Rubberflooringinc on 3 projects now and always happy with our experience. "

"I placed two orders, both of which were shipped incorrectly (for the first shipment, I received another customer's order, and for the second, I was sent the wrong color). Both times, I immediately contacted Rubber Flooring Inc. to report the problems. Each time, I had to reach out to the company to get any kind of follow-up. Their repeated mistakes meant I had to spend 5 days waiting for deliveries with delivery/pickup windows of 6 hours, when I only should have had to do this twice, which cost me time and money. Trying to get any information on the replacement for the second incorrect order proved nearly impossible. I outlined the multiple mistakes the company had made, stressed how much this was a financial burden and how it threatened to delay the opening of my business, yet the company never apologized for the inconvenience and lack of communication. I repeatedly attempted to get shipping information for the second order, and I was constantly shuffled from person to person, and was assured I would be contacted with tracking details. After 10 days of this with no answers, I called, and emailed, multiple reps to tell them if I was not contacted with an update, I would be forced to file a formal complaint with the Better Business Bureau. They still never contacted me. No call, no email, no tracking. The only reason I am not filing a complaint is that the order ended up being delivered yesterday. I will, however, strongly advise people from ever doing business with this company. They are either highly incompetent or willfully fraudulent, but either way, it is a maddening experience trying to do business with them. Terrible, terrible, terrible customer service!"

"I ordered a home wrestling mat on September 16th. It's Ocotber 39th and I still haven't received it. When I call I get no answers about when it's going to show up and why it's late. Customer services basic says it will get here when it gets here. I'm disappointed and this will not be my last bad review. "

"I ordered 103 CASES of interlocking Smoothflex tiles. They charged me for all of them, but delivered 103 TILES (not cases).
When I called customer service they acted like I was crazy trying to explain to me that 103 have been delivered. When I was clearly looking at the sad pile of 17 cases. I was hung up on by Joey and Tanya. I finally got Megan. She tried to help but her math was also not adding up to what I paid for. I went back to look at the tiles again, and when I called Megan back she was too busy. I was put on hold, then hung up on...again and again. for a total of 5 times!!
I will be calling my credit card company to dispute this charge!"

"Horrible company , horrible customer service(Megan Horsfield) , never receive my full order and they refused to do anything or credit me back. Request to speak with a supervisor, they were always to busy and would not return my calls. I should have read all the bad reviews before ordering from them. Save your $ and buy somewhere else !"

"I ordered 3 rolls of rubber flooring at 17 feet. Two of them came 17 feet the other 13’9”. I call the company told them they wanted pictures I sent them over. Then waited for a call hours went by no call. I called back boss is busy he will call me back. I waited few more hours no call. So I called again this time I got the boss he wasn’t able to do anything till tomorrow. So I called the guy on the phone said I don’t have any pictures I told him I’m passed the pictures and wanted to talk to his boss oh and his boss is busy ok I’ll talk to his boss she isn’t here. Very poor customer service I’m left with a unfinished floor and I have little girl that’s not happy"

"I own a personal training studio and ordered a premium custom floor. They asked me the dimensions of my space and then did their own calculations as to how many tiles I'd need. After they tell me the wrong delivery date and I just happened to find out that my order was being delivered the next day by the random delivery company, we had to scramble to find room to store the flooring as it was the end of December and bitter cold out so we couldn't leave it outside. We were expecting the delivery about 3 days later.
Anyhoo, the REAL problem was that they shorted us about 12 tiles. They apparently think that everyone's space is an exact square in the exact incremental space size of the tiles and that none would need to be cut to fit around molding, windows, and doorways.
I've been waiting since January, it is now May for these tiles to arrive. I've spoken to not one, not two but three people at this company and explained the story. The first guy, completely dropped the ball (according to the second guy). The second guy told me not to worry, he'd take care of the reordering of the missing tiles and keep me posted along the way. He even sent an email to confirm our conversation. NEVER. HEARD. BACK. I then sent him another email asking for an eta on my tiles and why I haven't heard anything. NEVER. HEARD. BACK. I then sent another email to him saying if this wasn't resolved by May 1, the next call would be from my attorney. NEVER. HEARD. BACK. So, I called them one more time. This time I got the woman "in charge" of customer service. She was very apologetic and said she speak with the other two guys who never resolved this for me and ASSURED ME that she would take care of the problem herself and I had nothing to worry about. She'd keep me posted on the progress. Guess what? Wait for it . . . . . . . . NEVER. HEARD. BACK. So, here we are writing bad reviews and contacting the Better Business Bureau. The next step is filing a complaint with my District Magistrate who will notify them of a hearing back here in Pittsburgh. They won't show up to contest it. This is when the fun will begin. You mess with the bull. You get the horns. I will NOT let this go. "

"Ordered "Black" regrind rolls. From end to end, approximately 2/3 was solid black and the other 1/3 had TONS of white flakes. If I wanted flaked regrinds, that's what I would have ordered. When I called to complain, I was told something about the fine print that said they may have blemishes. They were unsightly and unusable and I was told they would neither send a replacement nor a refund, even after sending them numerous photos and videos showing how terrible they looked. Frankly, they didn't care.... and weren't surprised... AT ALL. "

"On April 2018 I purchased 4 rolls of rubber flooring (4'x17') to install for my home gym. Calling in the order and having it processed went smoothly. The issue I experienced resulted from the 3PL company (rubberflooringinc) contracts. The 3PL missed the delivery window that was given to me and only delivered one roll. I asked the gentleman making the delivery where the other three were and his response to me was "I don't know" I only deliver what's on the packing slip. Which he showed me and by the way, stated (Qty.1), therefore, I had no reason to further question his response. He then asked me to sign the form and I did. I immediately called (rubberflooringinc) following the delivery and asked them where were the remaining three rolls. To their surprise, they weren’t even aware that the rolls were being delivered to my residence, (imagine that!). Does (rubberflooringinc) audit their 3PLs level of service and customer-facing documentation? I'm going to say no to this one. Moving on, (rubberfloowinginc) then tells me that they need to file a claim with the 3PL because the packing slip tells them that they delivered 354lb of material and that I signed for it. Really? The packing slip I signed for said (Qty.1). According to (rubberflooringinc's) logic, in either case, I would have been ~SOL, because the packing slip said 354lbs. If the documentation being provided to the customer by their contracted 3PL lacks inconsistencies. Guess what, that's not my problem (CUSTOMER), that sounds like a quality, process, and lack of communication problem between (rubberflooringinc) and their last mile distributors. Rubberfloowinginc should be aware of what the documentation being provided to their customers looks like. I know, I work in logistics and our packing lists are designed in a way that leaves no room for misunderstandings and inconsistencies. You must, it's a customer facing document that binds the agreement of purchase. Second, I call again on the third business day (Friday) and after speaking with a customer support representative, I find out that their solution to the problem is that they need to file a claim with the 3PL. Seriously? Where does that leave me, without the material I paid for and an indefinitely resolution timeline. Absolutely, terrible, terrible, solution to a customer who paid for material in which they did not receive. I then ask to speak to a supervisor and she was absolutely NO HELP at all, whatsoever. She gives me the same answer as the CS representative. At this point, I'm beginning to get impatient because I'm being punished for something completely unrelated to me as the customer. I then ask this supervisor (Alicia) if I could speak to her manager. She tells me that she's a manager and my response to her is (no you’re not), who do you report to? We all report to someone unless you're the CEO, which of course even then, the CEO reports to his fiduciaries. The supervisor then tells me that she does have a boss the (Director of the Call Center). However, I can't simply be transferred to him (Sean). She must send him an email and he'll return my call within 24-hours. WOW, this is completely unbelievable by this point. The fact that I invested so much time an energy regarding my order and the fact that I discovered flaws in their processes and lack of QA checks with the 3PLS they contract is absurd to me. What's even more mind-blowing is the fact that I have to get on this ~*****'s schedule to discuss my order. Completely unacceptable. I highly, highly, highly, recommend you go somewhere else for your project needs. Avoid this company at all costs, even it means purchasing directly from a local fitness equipment store. This is the route I should have taken, even if it meant paying a few extra bucks. Stay Away! "